• Ticket Management: Act as the first line of response for internal IT, access, and support tickets. • Access Provisioning: Manage user access requests, onboarding, and offboarding across systems. • Troubleshooting: Investigate and resolve basic to intermediate technical issues. • Security Adherence: Maintain strong cybersecurity posture and adherence to security protocols. • Process Documentation: Document common IT issues and resolutions for internal knowledge base. • Collaborate effectively with global colleagues across teams and time zones.

• Investigate and fix incidents related to RPC interfaces and blockchain nodes. • Find and resolve performance issues, slow responses, and API errors. • Monitor system health using dashboards and logs to detect problems early. • Analyze routing, timeout, and load balancing issues to improve reliability. • Reproduce and test issues in a safe test environment before applying fixes. • Keep troubleshooting guides, incident records, and playbooks up to date. • Review performance metrics to identify weak points and suggest improvements. • Write clear RCA (Root Cause Analysis) reports with concrete next steps. • Help with deployments, migrations, and disaster recovery of blockchain systems.

• Design, develop, document, and maintain our DevOps infrastructure, tools, and processes. • Set up and maintain monitoring and logging systems to ensure system health and availability. • Collaborate with developers and operations teams to identify and prioritize areas for automation, optimization, and improvement. • Build and maintain continuous integration and delivery pipelines. • Manage and monitor cloud infrastructure and services, including servers, storage, and network components. • Implement and maintain security and compliance standards for our systems and applications. • Maintain clear documentation for infrastructure processes, deployments, and automation strategies. • Troubleshoot and resolve issues with infrastructure and applications, and implement measures to prevent recurrence. • Keep up to date with the latest DevOps tools and technologies, and evaluate their potential to improve our processes and infrastructure.

This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more. Role Description This role is responsible for leading the design, implementation, and operational management of secure, scalable cloud networking solutions within a FedRAMP High and IL4 compliance environment. The Senior Cloud DevOps Engineer will architect advanced networking on Microsoft Azure, implement Infrastructure-as-Code automation, and monitor cloud systems to ensure high availability, security, and compliance. You will collaborate with cross-functional teams, mentor junior engineers, and contribute to process improvements while staying current with regulatory and industry trends. This position provides a hands-on opportunity to drive cloud initiatives in a fast-paced, innovative SaaS environment, balancing technical excellence with compliance requirements. The ideal candidate thrives in autonomous roles, enjoys problem-solving, and has a strong commitment to operational reliability and cloud security best practices. - Lead the design, deployment, and monitoring of Azure cloud solutions, ensuring compliance with FedRAMP High and IL4 requirements. - Develop and maintain Infrastructure-as-Code using Terraform, PowerShell, ARM, Bicep, and YAML. - Implement and configure advanced networking components such as VNets, VPN Gateway, ExpressRoute, NSGs, ASGs, Azure Firewall, and Application Gateway. - Translate regulatory requirements (e.g., NIST SP 800-53, DISA STIGs) into enforceable cloud network guardrails and audit-ready artifacts. - Provide technical guidance, mentorship, and code review for team members on cloud automation, networking, and security. - Update documentation, workflows, and knowledge bases for operational excellence. - Participate in on-call rotations and production support activities as needed. - Stay informed on Azure, cloud security, and FedRAMP regulatory changes, advising teams on necessary adjustments. Qualifications - BS/BA in Computer Science, Engineering, or a related technology field (or equivalent experience). - 8+ years of cloud infrastructure experience, including hands-on work in Azure and other public cloud platforms. - 2+ years of experience with compliance frameworks such as NIST SP 800-53, FedRAMP High, or IL4 in cloud SaaS, PaaS, or IaaS environments. - Expert knowledge of Azure networking: VNets, vWAN, subnets, routing, peering, ExpressRoute, VPN Gateway, Private Link/Endpoint, NSGs, ASGs, Firewalls, WAFs, Application Gateway. - Experience with Infrastructure-as-Code tools such as Terraform, ARM/Bicep templates, CloudFormation, or similar. - Strong scripting/automation skills: PowerShell, Bash, Python, CLI, YAML. - Knowledge of configuration management/orchestration tools: Ansible, Chef, Puppet, PowerShell DSC. - Familiarity with container orchestration platforms (AKS, OpenShift, GKS, EKS) and CI/CD pipelines. - Agile methodology experience with Jira or Azure DevOps Boards. - Ability to communicate effectively with technical and non-technical stakeholders and mentor junior team members. - Preferred: CSP/MSP/SaaS provider experience, Linux OS administration, and relevant certifications (AZ-104, AZ-400, CCNP, CISSP, CKA, ITIL). Requirements - BS/BA in Computer Science, Engineering, or a related technology field (or equivalent experience). - 8+ years of cloud infrastructure experience, including hands-on work in Azure and other public cloud platforms. - 2+ years of experience with compliance frameworks such as NIST SP 800-53, FedRAMP High, or IL4 in cloud SaaS, PaaS, or IaaS environments. - Expert knowledge of Azure networking: VNets, vWAN, subnets, routing, peering, ExpressRoute, VPN Gateway, Private Link/Endpoint, NSGs, ASGs, Firewalls, WAFs, Application Gateway. - Experience with Infrastructure-as-Code tools such as Terraform, ARM/Bicep templates, CloudFormation, or similar. - Strong scripting/automation skills: PowerShell, Bash, Python, CLI, YAML. - Knowledge of configuration management/orchestration tools: Ansible, Chef, Puppet, PowerShell DSC. - Familiarity with container orchestration platforms (AKS, OpenShift, GKS, EKS) and CI/CD pipelines. - Agile methodology experience with Jira or Azure DevOps Boards. - Ability to communicate effectively with technical and non-technical stakeholders and mentor junior team members. - Preferred: CSP/MSP/SaaS provider experience, Linux OS administration, and relevant certifications (AZ-104, AZ-400, CCNP, CISSP, CKA, ITIL). Benefits - Competitive salary range: $140,000 – $160,000 plus variable compensation/equity (may vary by experience). - Comprehensive health coverage including medical, dental, vision, and life insurance. - Short- and long-term disability coverage. - Retirement savings plan (401k) with company contributions. - Paid vacation and holidays. - Professional development opportunities and training programs. - Fully remote work with flexible arrangements.