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Accelerate contracting velocity, CLM solution built for the modern enterprise.
Account Executive, Customer Growth
Location
United States
Posted
136 days ago
Salary
0
Seniority
Lead
Job Description
Account Executive, Customer Growth
Malbek
• Drive expansion revenue within existing customer accounts by identifying, developing, and closing upsell and cross-sell opportunities. • Research customer organizations, stakeholders, and purchasing history to build informed expansion strategies. • Partner closely with Customer Success, Marketing and internal teams to align on commercial account priorities, value realization, renewals, and growth opportunities. • Build and maintain strong relationships with key customer stakeholders, including executive sponsors, to support long-term growth. • Manage commercial aspects of customer accounts, including expansion opportunities and contract discussions. • Collaborate with Customer Success on the renewal process for existing customer contracts, ensuring continuity and alignment with customer needs. • Forecast and track key account and expansion metrics, including quarterly results and pipeline. • Accurately document activities, opportunities, and customer interactions in CRM (e.g., Salesforce). • Monitor customer feedback and partner with Customer Success to address issues and ensure positive outcomes. • Stay current on industry trends, products, and evolving customer needs.
Job Requirements
- 7+ years of proven experience in an Account Executive, Account Manager, or similar customer-facing commercial role.
- Experience engaging complex B2B customers, managing multi-stakeholder environments, and driving multi-threaded commercial strategies.
- Demonstrated success in SaaS sales, with a strong understanding of subscription models, value realization, and customer lifecycle economics.
- Comfort discussing and positioning emerging technologies, including AI-enabled solutions, in a way that aligns with customer business objectives.
- Demonstrated ability to communicate, present, and influence stakeholders at all levels, including executive and C-level audiences.
- Experience identifying and closing expansion or growth opportunities within existing customer accounts.
- Strong consultative selling skills with the ability to connect customer needs to business value.
- Solid experience using CRM tools (e.g., Salesforce) and standard productivity tools.
- Ability to manage multiple customer opportunities while maintaining focus on priorities.
- Excellent listening, negotiation, and presentation skills.
- Strong verbal and written communication skills.
- Bachelor's degree in Business or a related field (or equivalent experience).
Benefits
- Health benefits
- Flexible work arrangements
- Professional development opportunities
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