This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more. Role Description Ready to Deliver Exceptional Customer Support? Be the Voice That Makes a Difference! Join Us as Contact Center Agent I – Remote Role | US. - Assist with Care: Answer calls and provide support for claims inquiries. - Own the Details: Ensure accurate information and a positive customer experience. - Be Essential: Help restore communities every day through outstanding service. At Crawford, every claim represents a person and a community we help rebuild. In this role, your strong communication skills and customer service experience (any type) will make a real impact. No experience? No problem—entry-level candidates are welcome! This is your chance to be part of the One Crawford family—where your work truly matters. Ready to make an impact through service and support? Apply today and help us restore lives! Qualifications - Strong communication skills. - Customer service experience (any type) is a plus. - Entry-level candidates are welcome. Requirements - Ability to assist with claims inquiries. - Commitment to ensuring a positive customer experience. - Willingness to help restore communities through service. Benefits - Pay and incentive plans that recognize performance excellence. - Benefit programs that empower financial, physical, and mental wellness. - Training programs that promote continuous learning and career progression while enhancing job performance. - Sustainability programs that give back to the communities in which we live and work. - A culture of respect, collaboration, entrepreneurial spirit, and inclusion. Company Description At Crawford, employees are empowered to grow, emboldened to act, and inspired to innovate. Our industry-leading team pioneers new solutions for the industries and customers we serve. We’re looking for the next generation of leaders to take this journey with us. We hail from more than 70 countries and speak dozens of languages, reflecting the global fabric of the audience we serve. Though our reach is vast, we proudly operate as One Crawford: united in purpose, vision, and values. When you accept a job with Crawford, you become a part of the One Crawford family.

Role Description We are looking for a Registered Nurse with strong clinical judgment and a passion for women’s health to support and oversee virtual care delivery for mid life women. In this role, you will collaborate closely with Nurse Practitioners, Physicians and Care coordinators to ensure safe, evidence based, and compassionate care across the patient journey. Key Responsibilities - Conducting expert virtual consultations for menopause assessments. - Delivering comprehensive follow-ups for menopause-related concerns, ensuring continuity of care and patient satisfaction. - Crafting personalized treatment plans tailored to each patient's unique needs. - Prescribing and managing hormone replacement therapy and other treatments. - Empowering patients through education on lifestyle modifications and self-care strategies. - Collaborating seamlessly with our dedicated physician team. - Enjoying the benefits of our state-of-the-art intake process. Documentation and EMR Management - Maintain accurate, thorough, and timely documentation in the Electronic Medical Record. - Ensure all client interactions, assessments, care plans, and follow ups are fully documented. - Maintain alignment between clinical notes, lab results, referrals, and client records. Lab and Patient Coordination - Process and manage incoming lab and referral documentation including faxes, voicemails, and digital records in accordance with privacy and security standards. - Respond to urgent medical communications and escalate critical results to appropriate clinicians to support patient safety. - Coordinate with laboratories, clinics, patients and internal teams to resolve missing, incomplete, or unclear documentation. - Partner with Care Coordination team to address medical questions from clients and providers. - Contribute to a reliable, high quality care delivery experience by meeting accuracy, quality, and turnaround expectations. Qualifications - Registered Nurse with an active Quebec license required. - If not currently licensed in Ontario, willingness to apply is required. - Bilingual in French and English required. - Specialized experience in women’s health, hormone therapy, and holistic care with a focus on peri menopause through post menopause. - Basic knowledge of nutrition, exercise, and psychology. - Familiarity with motivational interviewing techniques. - Additional menopause related certification or training preferred. Skills and Attributes - Strong attention to detail in assessments, symptom tracking, and documentation. - Excellent verbal and written communication skills with clients and interdisciplinary teams. - Comfort working collaboratively with Nurses, Nurse Practitioners, Physicians and dieticians. - Strong clinical judgment and problem solving skills, particularly when symptoms escalate or change. - Client centered mindset focused on long term outcomes, symptom relief, and quality of life. - Ability to adapt to a fast paced virtual care environment while maintaining high standards of care. - Comfortable working remotely and using virtual care and online medical consultation platforms.

Job DetailsJob Location: Carmel Hospice - Carmel, IN 46032Position Type: Full TimeOn-Call Registered Nurse (7 On / 7 Off) After-hours support. Mostly remote. Critical impact. The On-Call Registered Nurse provides after-hours triage, clinical guidance, and urgent in-person visits as needed for hospice patients receiving care in home or facility settings, supporting comfort, safety, and continuity of care. Schedule, Hours & Territory • Dedicated on-call role with a rotating 7 days on / 7 days off schedule • Coverage hours are 4:30 PM to 8:30 AM • Assigned coverage area determined by branch needs and patient census What We Offer • Predictable 7 on / 7 off schedule • Mostly remote role with field support as needed • Strong clinical and leadership support Benefits • Medical, dental, and vision coverage • 401(k) with employer match at 100 percent on the first 3% and 50 percent on the next 2% • Health Savings Account eligibility with employer contribution up to $500 for individual coverage and $1,000 for two-person or family coverage • Company-paid Life and AD&D • Voluntary disability, accident, critical illness, and hospital indemnity options • Employee Assistance Program, WillPrep, and travel assistance resources • Tuition reimbursement • Paid time off and paid holidays • Mileage reimbursement per company policy Key Responsibilities • Triage patient and caregiver calls after hours • Provide clinical guidance and symptom management • Complete urgent in-person visits as needed • Coordinate care with interdisciplinary team members • Document all assessments, interventions, and communication accurately and timely in the EMR HCHB (Homecare Homebase) QualificationsPROFESSIONAL EXPERIENCE/QUALIFICATIONS: Help optimize the capital structure and support strategic initiatives. Maintains the agency’s mission, philosophy and core values. Ensures compliance with agency policies and procedures regarding operations/processes, including but not limited to those regarding patient care, patient complaints, incidents, safety and emergency management. Always maintains patient confidentiality, including all HIPAA regulations. Regulatory Requirements Licensed or registered in the state in which he/she currently practices.. Must pass a criminal background check & MVR check. Completed health statement acknowledging ability to perform the duties of the position. Valid state driver’s license. Proof of current automobile insurance. Current CPR card; On-line CPR certification accepted; Hands-on CPR certification preferred. TB testing per agency policy; (1 or 2 step TB skin test within 12 months of hire & annual TB symptom screening thereafter). Industry experience Ability to work independently, make accurate, and at times, quick judgments. Ability to supervise others appropriately. Ability to respond appropriately to crisis outside of a hospital setting. Acceptance of and adaptability to different social, racial, cultural and religious modes. Completes Hospice training program. Active patient contact within past three years, preferred. Minimum 2 years of experience as a registered nurse, preferred EDUCATION: Graduate from an accredited school of nursing Currently licensed as a registered nurse to practice in the state.

Eligibility Representative-Evernorth (CarePathRx) Position Overview At Evernorth Health Services, we believe access to care starts with clarity, compassion, and trust. As an Insurance Eligibility Representative, you play a critical role in helping patients understand their coverage and financial responsibility so they can focus on their health with confidence. Supporting CarepathRx within our Pharmacy and Care Delivery organization, you will partner with patients, payers, and care teams to ensure accurate insurance verification and a smooth reimbursement experience. This role is ideal for someone who is detail-oriented, patient-focused, and motivated to grow their expertise in specialty pharmacy and infusion services. Schedule: Monday–Friday, 8:00 AM–6:00 PM EST (rotating shifts) Key Responsibilities • Deliver accurate and timely insurance eligibility verification to support patient access to specialty pharmacy and infusion services • Translate insurance benefits into clear cost estimates and coverage explanations for patients and care teams • Create and maintain complete, accurate patient profiles, including demographics, insurance details, and authorization status • Generate financial responsibility letters and review benefits with patients by phone in a supportive, easy-to-understand manner • Secure prior authorizations and required payer documentation to prevent delays in care • Coordinate financial assistance applications, payment agreements, and required waivers • Monitor reimbursement activity, identify issues early, and assist with research to support resolution • Collaborate with internal partners to ensure a seamless patient and client experience • Maintain productivity, quality, and accuracy standards while managing multiple priorities • Demonstrate accountability, follow-through, and pride in delivering reliable, high-quality work • Contribute to continuous improvement by sharing insights and supporting efficient reimbursement workflows Qualifications Required Qualifications • High school diploma or GED • Minimum 1 year of experience in insurance verification, prior authorization, or related reimbursement work within a healthcare setting • Working knowledge of medical terminology • Proficient computer skills, including Microsoft Office products • Strong math skills with attention to detail • Clear written and verbal communication skills • Strong organization and time management abilities Preferred Qualifications • Experience navigating payer websites and eligibility systems • Understanding of coordination of benefits • Knowledge of pharmacy versus medical benefit payers • Familiarity with prior authorization requirements and plan formularies • Experience supporting specialty pharmacy or infusion services About CarepathRx at Evernorth As part of Evernorth Health Services, CarepathRx partners with hospitals and health systems to deliver specialty pharmacy and infusion services that improve outcomes and elevate the patient experience. Our teams are ambitious, compassionate experts committed to learning, growing, and making healthcare simpler and more human every day. If you will be working at home occasionally or permanently, the internet connection must be obtained through a cable broadband or fiber optic internet service provider with speeds of at least 10Mbps download/5Mbps upload. For this position, we anticipate offering an hourly rate of 17.75 - 26 USD / hourly, depending on relevant factors, including experience and geographic location. This role is also anticipated to be eligible to participate in an annual bonus plan. At The Cigna Group, you’ll enjoy a comprehensive range of benefits, with a focus on supporting your whole health. Starting on day one of your employment, you’ll be offered several health-related benefits including medical, vision, dental, and well-being and behavioral health programs. We also offer 401(k), company paid life insurance, tuition reimbursement, a minimum of 18 days of paid time off per year and paid holidays. For more details on our employee benefits programs, click here. About The Cigna Group Doing something meaningful starts with a simple decision, a commitment to changing lives. At The Cigna Group, we’re dedicated to improving the health and vitality of those we serve. Through our divisions Cigna Healthcare and Evernorth Health Services, we are committed to enhancing the lives of our clients, customers and patients. Join us in driving growth and improving lives. Qualified applicants will be considered without regard to race, color, age, disability, sex, childbirth (including pregnancy) or related medical conditions including but not limited to lactation, sexual orientation, gender identity or expression, veteran or military status, religion, national origin, ancestry, marital or familial status, genetic information, status with regard to public assistance, citizenship status or any other characteristic protected by applicable equal employment opportunity laws. If you require reasonable accommodation in completing the online application process, please email: SeeYourself@cigna.com for support. Do not email SeeYourself@cigna.com for an update on your application or to provide your resume as you will not receive a response. The Cigna Group has a tobacco-free policy and reserves the right not to hire tobacco/nicotine users in states where that is legally permissible. Candidates in such states who use tobacco/nicotine will not be considered for employment unless they enter a qualifying smoking cessation program prior to the start of their employment. These states include: Alabama, Alaska, Arizona, Arkansas, Delaware, Florida, Georgia, Hawaii, Idaho, Iowa, Kansas, Maryland, Massachusetts, Michigan, Nebraska, Ohio, Pennsylvania, Texas, Utah, Vermont, and Washington State. Qualified applicants with criminal histories will be considered for employment in a manner consistent with all federal, state and local ordinances.