Job DetailsJob Location: Carmel Hospice - Carmel, IN 46032Position Type: Full TimeOn-Call Registered Nurse (7 On / 7 Off) After-hours support. Mostly remote. Critical impact. The On-Call Registered Nurse provides after-hours triage, clinical guidance, and urgent in-person visits as needed for hospice patients receiving care in home or facility settings, supporting comfort, safety, and continuity of care. Schedule, Hours & Territory • Dedicated on-call role with a rotating 7 days on / 7 days off schedule • Coverage hours are 4:30 PM to 8:30 AM • Assigned coverage area determined by branch needs and patient census What We Offer • Predictable 7 on / 7 off schedule • Mostly remote role with field support as needed • Strong clinical and leadership support Benefits • Medical, dental, and vision coverage • 401(k) with employer match at 100 percent on the first 3% and 50 percent on the next 2% • Health Savings Account eligibility with employer contribution up to $500 for individual coverage and $1,000 for two-person or family coverage • Company-paid Life and AD&D • Voluntary disability, accident, critical illness, and hospital indemnity options • Employee Assistance Program, WillPrep, and travel assistance resources • Tuition reimbursement • Paid time off and paid holidays • Mileage reimbursement per company policy Key Responsibilities • Triage patient and caregiver calls after hours • Provide clinical guidance and symptom management • Complete urgent in-person visits as needed • Coordinate care with interdisciplinary team members • Document all assessments, interventions, and communication accurately and timely in the EMR HCHB (Homecare Homebase) QualificationsPROFESSIONAL EXPERIENCE/QUALIFICATIONS: Help optimize the capital structure and support strategic initiatives. Maintains the agency’s mission, philosophy and core values. Ensures compliance with agency policies and procedures regarding operations/processes, including but not limited to those regarding patient care, patient complaints, incidents, safety and emergency management. Always maintains patient confidentiality, including all HIPAA regulations. Regulatory Requirements Licensed or registered in the state in which he/she currently practices.. Must pass a criminal background check & MVR check. Completed health statement acknowledging ability to perform the duties of the position. Valid state driver’s license. Proof of current automobile insurance. Current CPR card; On-line CPR certification accepted; Hands-on CPR certification preferred. TB testing per agency policy; (1 or 2 step TB skin test within 12 months of hire & annual TB symptom screening thereafter). Industry experience Ability to work independently, make accurate, and at times, quick judgments. Ability to supervise others appropriately. Ability to respond appropriately to crisis outside of a hospital setting. Acceptance of and adaptability to different social, racial, cultural and religious modes. Completes Hospice training program. Active patient contact within past three years, preferred. Minimum 2 years of experience as a registered nurse, preferred EDUCATION: Graduate from an accredited school of nursing Currently licensed as a registered nurse to practice in the state.

Eligibility Representative-Evernorth (CarePathRx) Position Overview At Evernorth Health Services, we believe access to care starts with clarity, compassion, and trust. As an Insurance Eligibility Representative, you play a critical role in helping patients understand their coverage and financial responsibility so they can focus on their health with confidence. Supporting CarepathRx within our Pharmacy and Care Delivery organization, you will partner with patients, payers, and care teams to ensure accurate insurance verification and a smooth reimbursement experience. This role is ideal for someone who is detail-oriented, patient-focused, and motivated to grow their expertise in specialty pharmacy and infusion services. Schedule: Monday–Friday, 8:00 AM–6:00 PM EST (rotating shifts) Key Responsibilities • Deliver accurate and timely insurance eligibility verification to support patient access to specialty pharmacy and infusion services • Translate insurance benefits into clear cost estimates and coverage explanations for patients and care teams • Create and maintain complete, accurate patient profiles, including demographics, insurance details, and authorization status • Generate financial responsibility letters and review benefits with patients by phone in a supportive, easy-to-understand manner • Secure prior authorizations and required payer documentation to prevent delays in care • Coordinate financial assistance applications, payment agreements, and required waivers • Monitor reimbursement activity, identify issues early, and assist with research to support resolution • Collaborate with internal partners to ensure a seamless patient and client experience • Maintain productivity, quality, and accuracy standards while managing multiple priorities • Demonstrate accountability, follow-through, and pride in delivering reliable, high-quality work • Contribute to continuous improvement by sharing insights and supporting efficient reimbursement workflows Qualifications Required Qualifications • High school diploma or GED • Minimum 1 year of experience in insurance verification, prior authorization, or related reimbursement work within a healthcare setting • Working knowledge of medical terminology • Proficient computer skills, including Microsoft Office products • Strong math skills with attention to detail • Clear written and verbal communication skills • Strong organization and time management abilities Preferred Qualifications • Experience navigating payer websites and eligibility systems • Understanding of coordination of benefits • Knowledge of pharmacy versus medical benefit payers • Familiarity with prior authorization requirements and plan formularies • Experience supporting specialty pharmacy or infusion services About CarepathRx at Evernorth As part of Evernorth Health Services, CarepathRx partners with hospitals and health systems to deliver specialty pharmacy and infusion services that improve outcomes and elevate the patient experience. Our teams are ambitious, compassionate experts committed to learning, growing, and making healthcare simpler and more human every day. If you will be working at home occasionally or permanently, the internet connection must be obtained through a cable broadband or fiber optic internet service provider with speeds of at least 10Mbps download/5Mbps upload. For this position, we anticipate offering an hourly rate of 17.75 - 26 USD / hourly, depending on relevant factors, including experience and geographic location. This role is also anticipated to be eligible to participate in an annual bonus plan. At The Cigna Group, you’ll enjoy a comprehensive range of benefits, with a focus on supporting your whole health. Starting on day one of your employment, you’ll be offered several health-related benefits including medical, vision, dental, and well-being and behavioral health programs. We also offer 401(k), company paid life insurance, tuition reimbursement, a minimum of 18 days of paid time off per year and paid holidays. For more details on our employee benefits programs, click here. About The Cigna Group Doing something meaningful starts with a simple decision, a commitment to changing lives. At The Cigna Group, we’re dedicated to improving the health and vitality of those we serve. Through our divisions Cigna Healthcare and Evernorth Health Services, we are committed to enhancing the lives of our clients, customers and patients. Join us in driving growth and improving lives. Qualified applicants will be considered without regard to race, color, age, disability, sex, childbirth (including pregnancy) or related medical conditions including but not limited to lactation, sexual orientation, gender identity or expression, veteran or military status, religion, national origin, ancestry, marital or familial status, genetic information, status with regard to public assistance, citizenship status or any other characteristic protected by applicable equal employment opportunity laws. If you require reasonable accommodation in completing the online application process, please email: SeeYourself@cigna.com for support. Do not email SeeYourself@cigna.com for an update on your application or to provide your resume as you will not receive a response. The Cigna Group has a tobacco-free policy and reserves the right not to hire tobacco/nicotine users in states where that is legally permissible. Candidates in such states who use tobacco/nicotine will not be considered for employment unless they enter a qualifying smoking cessation program prior to the start of their employment. These states include: Alabama, Alaska, Arizona, Arkansas, Delaware, Florida, Georgia, Hawaii, Idaho, Iowa, Kansas, Maryland, Massachusetts, Michigan, Nebraska, Ohio, Pennsylvania, Texas, Utah, Vermont, and Washington State. Qualified applicants with criminal histories will be considered for employment in a manner consistent with all federal, state and local ordinances.

Date Posted: 2026-02-19Country: United States of AmericaLocation: Florida - Remote WHY JOIN FCS At Florida Cancer Specialists & Research Institute, we believe our people are our strength and we invest in them. In addition to having a positive impact on the people and communities we serve, associates benefit from significant professional opportunities, career advancement, training and competitive wages. Offering competitive salaries and comprehensive benefits packages to include tuition reimbursement, 401-K match, pet and legal insurance. A LITTLE BIT ABOUT FCS Since 1984, Florida Cancer Specialists & Research Institute & Research Institute (FCS) has built a national reputation for excellence. With over 250 physicians, 220 nurse practitioners and physician assistants and nearly 100 locations in our network. Utilizing innovative clinical research, cutting-edge technologies, and advanced treatments, we are committed to providing world-class cancer care. We are recognized by the American Society of Clinical Oncology (ASCO) with a national Clinical Trials Participation Award, FCS offers patients access to more clinical trials than any private oncology practice in Florida. Our patients have access to ground-breaking therapies, in a community setting, and may participate in national clinical research studies of drugs and treatment protocols. In the past five years, the majority of new cancer drugs approved for use in the U.S. were studied in clinical trials with FCS participation prior to approval. Through our partnership with Sarah Cannon, we are one of the largest clinical research organizations in the United States. Often, FCS leads the nation in initiating research studies and offering ground-breaking new therapies to patients. Come join us today! Summary: The Patient Contact Center fulfills FCS’s mission by providing world class consumer care by following it values and service standards. The Patient Contact Center department will support the practices with scheduling all various appointments, from clinic services, internal and external radiology services etc. Schedule patients via incoming and outbound calls with a focus on customer service under a contact center manager team as assigned. Provides operational support in delivery of patient care in a call setting environment. Responsible for meeting and exceeding standard consumer care metrics such as answering phones in a timely and professional manner, scheduling appointments efficiently and accurately, obtain and input insurance information, maintaining compliance standards and provide a quality consumer experience by meeting consumers’ needs. PRIMARY TASKS AND RESPONSIBILITIES: - Builds relationships with patients, consumers and co-workers in a virtual setting, typically via the telephone or Microsoft Teams. - Handles inbound and outbound calls for multiple clinics from various entities to assist and or route to the appropriate assigned practices/team breakdown. - Communicates in a cordial, professional manner with patients via phone. - Meets daily, weekly and monthly qualitative and quantitative performance metrics. - Cross trained in Contact Center Supervisor/Manager Team area(s). - Schedules patients for medical office/testing/radiology visit appointments. - Transfers callers to appropriate department / location when necessary. - New patient registration (inputting demographic information, insurance information, etc.). Complete new patient process and schedule accordingly. - Works with online scheduling system and EHR. - Follows federal, state laws and company guidelines to be compliant with patient records. - Verifies patient data and insurance to ensure it is updated for accurate billings. - Handles patient concerns or refers to administration appropriately. - Fills patient cancellation slots efficiently in keeping schedules booked for the practitioners. - Maintains company equipment according to company guidelines and reports equipment concerns to immediate leader. - Respond timely to incoming calls and route calls or take message as appropriate. - Maintain individual and departmental metrics and KPI’s. - Schedule appointments for multiple clinics and physicians as directed by clinic and provider guidelines. - If outside testing requires preparation, give the patient the preparation and explain process to patient/family member. - Collect patient payments based on standard operating procedure. - Document/update EMR with required information based on standard operating procedure. attend meetings and training sessions and report any changes or concerns to the supervisor. - Must establish and maintain effective work relationships with new and existing customers through a high degree of professionalism and excellent interpersonal/communication skills. - Comply with all Federal, State laws and regulations pertaining to patient care, patients’ rights, safety, billing, human resources and collections. Adhere to all Company and departmental policies and procedures, including IT policies and procedures and Disaster Recovery Plan. EDUCATION/CERTIFICATIONS & LICENSES: - High School Graduate or Equivalent - Previous customer service experience. EXPERIENCE: - 1+ years’ experience in the Health Care preferred. - Call center experience preferred. - Proven ability to train and audit others. CORE COMPETENCIES, KNOWLEDGE/SKILLS/ABILITIES: Individuals must possess these knowledge, skills and abilities and be able to explain and to demonstrate that he/she can perform the essential functions of the job, with or without reasonable accommodation, using some other combination of skills and abilities. - Proficient with computer programs: Email, PowerPoint, Excel, Word. - Demonstrates interpersonal skills by effectively communicating with all levels of management, staff and outside vendors and patients. - Strong emphasis on organizational skills and strong attention to detail and ability and willingness to multi task. - Ability to deal with data that is of a sensitive and confidential nature. - Ability to work independently and in a team environment. - Displays professional interactions with all levels of internal and external patients’/customers as demonstrated by work history and interview process. - Excellent verbal and written communication skills. KNOWLEDGE AND SKILLS PREFERRED: - Knowledge of EHR. - Any combination of education, training or experience that provides the knowledge, skills and abilities required to successfully accomplish the assigned duties and responsibilities of the position. VALUES: - Patient First – Keeping the patient at the center of everything we do. - Accountability – Taking responsibility for our actions. - Commitment & Care – Upholding FCS vision through every action - Team – Working together, one team, one mission. Expectations for all Employees Every FCS employee is expected to regularly conduct themselves in a professional and respectful manner, to comply with all labor laws, workplace policy and workplace practices. Employees are expected to bring issues of any forms of workplace harassment, discrimination or other potential improprieties to the attention of their management or the human resources department. SCREENINGS – Background, drug, and nicotine screens Safeguarding our patients and each other is an important part of how we deliver the best care possible to the communities we serve. All offers of employment at Florida Cancer Specialists & Research Institute are contingent upon clear results of a thorough background screening. Additionally, as a condition of employment, FCS requires all new hires to receive various vaccinations, including the influenza vaccine, barring an approved exemption. In addition, FCS is a drug-free workplace, and all new hires will be subject to drug/ nicotine testing. Medical Marijuana cards are not recognized. EEOC Florida Cancer Specialists & Research Institute (FCS) is committed to helping individuals with disabilities to participate in the workforce and ensure equal opportunity to compete for jobs. If you require an accommodation to submit a resume for positions at FCS, please email FCS Recruitment (Recruiter@FLCancer.com) for further assistance. Please note this email address is intended to request an accommodation as part of the application process. Any other correspondence will not receive a response. FCS is an EEO/Affirmative Action Employer and does not discriminate on the basis of age, race, color, religion, gender, sexual orientation, gender identity, gender expression, national origin, protected veteran status, disability or any other legally protected status. Click HERE to access the Florida Agency for Healthcare Administration

This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more. Role Description Hudson Valley Credit Union is currently recruiting for the position of Contact Center Specialist I. Primary Function: Serve as the primary liaison between HVCU and our members by delivering high-quality service through telephone and digital communication channels. Handle a broad range of inquiries related to account management, transaction processing, and banking products. Build and strengthen member relationships by identifying financial needs and recommending tailored solutions that support their financial well-being. - Provide internal and external member service by responding to calls in all in-bound queues related to product information, account details, loan applications, establishing new accounts for existing members, etc. - Conduct outbound calls as directed. - Establish long-term financial relationships with members by identifying needs and recommending solutions, including Credit Union Business Partners. - Identify, research and resolve member issues by providing knowledgeable and professional service. - If needed, escalate concerns using the appropriate channels. - Contribute to the attainment of organization, department, and personal sales and service goals. - Comply with Contact Center Key Performance Indicators (KPIs) goals such as adherence to schedule, average handle time, quality monitoring scores, etc. - Actively seek and implement feedback from supervisor to ensure performance expectations are being met. - Consistently contribute to Credit Union’s initiative of continuous improvement by communicating suggestions that will enhance revenue, reduce expenses and/or streamline and improve operations. - Adhere to all Credit Union policies, procedures, and regulatory agency requirements. - Participate in all required and recommended training and development including, but not limited to, Bank Secrecy Act training (BSA) and demonstrate attained knowledge. - Participate on Credit Union teams, projects and strategic initiatives when the opportunity arises. - Perform additional duties and special projects as assigned. - Embrace and apply HVCU’s guiding principles to all activities and responsibilities. - Responsible for regular and predictable attendance including punctuality. Qualifications - High School Diploma, General Education Development (GED) certificate, or state authorized high school equivalent certificate required. - Proven ability to quickly learn and adapt to new software tools, platforms, and digital systems. - Demonstrated experience using productivity and collaboration tools such as Microsoft 365. - Minimum 1 Year Experience in a call center environment experience preferred. - Minimum 2 years Sales experience, preferably in the financial service industry preferred. Requirements - Local Remote (Orange, Dutchess, Ulster, Westchester, Putnam, Rockland Counties). - Must have access to reliable and high-speed Internet. - Home office/work environment should be in a quiet and professional setting. - Must be able to commute to HQ building when necessary. Benefits - Base & Variable Pay Structures. - Paid Personal, Holiday & Volunteer Time Off. - Professional Development & Training. - Student Loan Repayment & Tuition Reimbursement Programs. - Medical, Dental & Vision Coverage. - 401(k) With Employer Match & Non-Elective Employer Contribution. - Life, Short-term & Long-term Disability Insurance. - Discounted Loan Rates & Fees.