Date Posted: 2026-02-19Country: United States of AmericaLocation: Florida - Remote WHY JOIN FCS At Florida Cancer Specialists & Research Institute, we believe our people are our strength and we invest in them. In addition to having a positive impact on the people and communities we serve, associates benefit from significant professional opportunities, career advancement, training and competitive wages. Offering competitive salaries and comprehensive benefits packages to include tuition reimbursement, 401-K match, pet and legal insurance. A LITTLE BIT ABOUT FCS Since 1984, Florida Cancer Specialists & Research Institute & Research Institute (FCS) has built a national reputation for excellence. With over 250 physicians, 220 nurse practitioners and physician assistants and nearly 100 locations in our network. Utilizing innovative clinical research, cutting-edge technologies, and advanced treatments, we are committed to providing world-class cancer care. We are recognized by the American Society of Clinical Oncology (ASCO) with a national Clinical Trials Participation Award, FCS offers patients access to more clinical trials than any private oncology practice in Florida. Our patients have access to ground-breaking therapies, in a community setting, and may participate in national clinical research studies of drugs and treatment protocols. In the past five years, the majority of new cancer drugs approved for use in the U.S. were studied in clinical trials with FCS participation prior to approval. Through our partnership with Sarah Cannon, we are one of the largest clinical research organizations in the United States. Often, FCS leads the nation in initiating research studies and offering ground-breaking new therapies to patients. Come join us today! Summary: The Patient Contact Center fulfills FCS’s mission by providing world class consumer care by following it values and service standards. The Patient Contact Center department will support the practices with scheduling all various appointments, from clinic services, internal and external radiology services etc. Schedule patients via incoming and outbound calls with a focus on customer service under a contact center manager team as assigned. Provides operational support in delivery of patient care in a call setting environment. Responsible for meeting and exceeding standard consumer care metrics such as answering phones in a timely and professional manner, scheduling appointments efficiently and accurately, obtain and input insurance information, maintaining compliance standards and provide a quality consumer experience by meeting consumers’ needs. PRIMARY TASKS AND RESPONSIBILITIES: - Builds relationships with patients, consumers and co-workers in a virtual setting, typically via the telephone or Microsoft Teams. - Handles inbound and outbound calls for multiple clinics from various entities to assist and or route to the appropriate assigned practices/team breakdown. - Communicates in a cordial, professional manner with patients via phone. - Meets daily, weekly and monthly qualitative and quantitative performance metrics. - Cross trained in Contact Center Supervisor/Manager Team area(s). - Schedules patients for medical office/testing/radiology visit appointments. - Transfers callers to appropriate department / location when necessary. - New patient registration (inputting demographic information, insurance information, etc.). Complete new patient process and schedule accordingly. - Works with online scheduling system and EHR. - Follows federal, state laws and company guidelines to be compliant with patient records. - Verifies patient data and insurance to ensure it is updated for accurate billings. - Handles patient concerns or refers to administration appropriately. - Fills patient cancellation slots efficiently in keeping schedules booked for the practitioners. - Maintains company equipment according to company guidelines and reports equipment concerns to immediate leader. - Respond timely to incoming calls and route calls or take message as appropriate. - Maintain individual and departmental metrics and KPI’s. - Schedule appointments for multiple clinics and physicians as directed by clinic and provider guidelines. - If outside testing requires preparation, give the patient the preparation and explain process to patient/family member. - Collect patient payments based on standard operating procedure. - Document/update EMR with required information based on standard operating procedure. attend meetings and training sessions and report any changes or concerns to the supervisor. - Must establish and maintain effective work relationships with new and existing customers through a high degree of professionalism and excellent interpersonal/communication skills. - Comply with all Federal, State laws and regulations pertaining to patient care, patients’ rights, safety, billing, human resources and collections. Adhere to all Company and departmental policies and procedures, including IT policies and procedures and Disaster Recovery Plan. EDUCATION/CERTIFICATIONS & LICENSES: - High School Graduate or Equivalent - Previous customer service experience. EXPERIENCE: - 1+ years’ experience in the Health Care preferred. - Call center experience preferred. - Proven ability to train and audit others. CORE COMPETENCIES, KNOWLEDGE/SKILLS/ABILITIES: Individuals must possess these knowledge, skills and abilities and be able to explain and to demonstrate that he/she can perform the essential functions of the job, with or without reasonable accommodation, using some other combination of skills and abilities. - Proficient with computer programs: Email, PowerPoint, Excel, Word. - Demonstrates interpersonal skills by effectively communicating with all levels of management, staff and outside vendors and patients. - Strong emphasis on organizational skills and strong attention to detail and ability and willingness to multi task. - Ability to deal with data that is of a sensitive and confidential nature. - Ability to work independently and in a team environment. - Displays professional interactions with all levels of internal and external patients’/customers as demonstrated by work history and interview process. - Excellent verbal and written communication skills. KNOWLEDGE AND SKILLS PREFERRED: - Knowledge of EHR. - Any combination of education, training or experience that provides the knowledge, skills and abilities required to successfully accomplish the assigned duties and responsibilities of the position. VALUES: - Patient First – Keeping the patient at the center of everything we do. - Accountability – Taking responsibility for our actions. - Commitment & Care – Upholding FCS vision through every action - Team – Working together, one team, one mission. Expectations for all Employees Every FCS employee is expected to regularly conduct themselves in a professional and respectful manner, to comply with all labor laws, workplace policy and workplace practices. Employees are expected to bring issues of any forms of workplace harassment, discrimination or other potential improprieties to the attention of their management or the human resources department. SCREENINGS – Background, drug, and nicotine screens Safeguarding our patients and each other is an important part of how we deliver the best care possible to the communities we serve. All offers of employment at Florida Cancer Specialists & Research Institute are contingent upon clear results of a thorough background screening. Additionally, as a condition of employment, FCS requires all new hires to receive various vaccinations, including the influenza vaccine, barring an approved exemption. In addition, FCS is a drug-free workplace, and all new hires will be subject to drug/ nicotine testing. Medical Marijuana cards are not recognized. EEOC Florida Cancer Specialists & Research Institute (FCS) is committed to helping individuals with disabilities to participate in the workforce and ensure equal opportunity to compete for jobs. If you require an accommodation to submit a resume for positions at FCS, please email FCS Recruitment (Recruiter@FLCancer.com) for further assistance. Please note this email address is intended to request an accommodation as part of the application process. Any other correspondence will not receive a response. FCS is an EEO/Affirmative Action Employer and does not discriminate on the basis of age, race, color, religion, gender, sexual orientation, gender identity, gender expression, national origin, protected veteran status, disability or any other legally protected status. Click HERE to access the Florida Agency for Healthcare Administration

This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more. Role Description Hudson Valley Credit Union is currently recruiting for the position of Contact Center Specialist I. Primary Function: Serve as the primary liaison between HVCU and our members by delivering high-quality service through telephone and digital communication channels. Handle a broad range of inquiries related to account management, transaction processing, and banking products. Build and strengthen member relationships by identifying financial needs and recommending tailored solutions that support their financial well-being. - Provide internal and external member service by responding to calls in all in-bound queues related to product information, account details, loan applications, establishing new accounts for existing members, etc. - Conduct outbound calls as directed. - Establish long-term financial relationships with members by identifying needs and recommending solutions, including Credit Union Business Partners. - Identify, research and resolve member issues by providing knowledgeable and professional service. - If needed, escalate concerns using the appropriate channels. - Contribute to the attainment of organization, department, and personal sales and service goals. - Comply with Contact Center Key Performance Indicators (KPIs) goals such as adherence to schedule, average handle time, quality monitoring scores, etc. - Actively seek and implement feedback from supervisor to ensure performance expectations are being met. - Consistently contribute to Credit Union’s initiative of continuous improvement by communicating suggestions that will enhance revenue, reduce expenses and/or streamline and improve operations. - Adhere to all Credit Union policies, procedures, and regulatory agency requirements. - Participate in all required and recommended training and development including, but not limited to, Bank Secrecy Act training (BSA) and demonstrate attained knowledge. - Participate on Credit Union teams, projects and strategic initiatives when the opportunity arises. - Perform additional duties and special projects as assigned. - Embrace and apply HVCU’s guiding principles to all activities and responsibilities. - Responsible for regular and predictable attendance including punctuality. Qualifications - High School Diploma, General Education Development (GED) certificate, or state authorized high school equivalent certificate required. - Proven ability to quickly learn and adapt to new software tools, platforms, and digital systems. - Demonstrated experience using productivity and collaboration tools such as Microsoft 365. - Minimum 1 Year Experience in a call center environment experience preferred. - Minimum 2 years Sales experience, preferably in the financial service industry preferred. Requirements - Local Remote (Orange, Dutchess, Ulster, Westchester, Putnam, Rockland Counties). - Must have access to reliable and high-speed Internet. - Home office/work environment should be in a quiet and professional setting. - Must be able to commute to HQ building when necessary. Benefits - Base & Variable Pay Structures. - Paid Personal, Holiday & Volunteer Time Off. - Professional Development & Training. - Student Loan Repayment & Tuition Reimbursement Programs. - Medical, Dental & Vision Coverage. - 401(k) With Employer Match & Non-Elective Employer Contribution. - Life, Short-term & Long-term Disability Insurance. - Discounted Loan Rates & Fees.

Description: The Sales Representative plays a crucial role in implementing marketing & sales strategies to promote our products effectively with our ENDO Sales Team. The incumbent will deliver balanced and informative sales presentations to a defined list of current and prospective customers with a defined frequency. In the assigned territory, the Sales Representative will utilize all marketing and selling materials designed for a respective audience. The Sales Representative will engage in effective business planning, calling on customers which include a variety of healthcare practitioners and hospitals, pharmacies, clinics and retail/wholesaler accounts if applicable. The Sales Representative will plan and organize activities to ensure regular and consistent coverage of the territory according to a plan of action. Increased product sales will result from effective efforts. Administration of territory information and compliance to reporting and regulatory requirements is imperative. Active participation in training, conference calls and meetings are essential. The Sales Representative may be required to provide occasional weekend coverage for patient programs. This position requires 50% travel and may include overnight travel. Essential Functions: - Responsible for meeting and exceeding all product sales performance goals within the assigned geographical assignment (territory) through strategic and effective business planning. Manage the distribution of samples and record sample transactions in accordance with Company Policy and the Prescription Drug Marketing Act (PDMA) guidelines maintaining accurate records of all transactions. Craft and develop comprehensive and accurate sales presentations using all approved marketing and selling materials to effectively communicate product value propositions to current and potential customers with a frequency based on assigned call goals with healthcare providers, focusing on top target customers. Develop a daily call schedule to ensure efficient and comprehensive coverage of territory and adhere to a certain number of calls per day if applicable. Maintain accurate territory information. - Demonstrate comprehensive expertise in disease states and indications relevant to al promoted products. Implement the Amneal selling model and process principles, including the DiSC personality profile when engaging with customers to enhance interactions. Perform pre and post call analysis to optimize customer engagement outcomes. Regularly review and analyze all available sales data and utilize developmental budget funds to maximize impact and drive results - Complete administrative reports timely and meet related deadlines. Ensure proper safeguarding and care for company assets (laptop, iPad, fleet vehicle. etc.). Enter calls promptly into Veeva System via iPad and check/respond to email daily. Additional Responsibilities: - Adherence to all company and compliance policies, guidelines and reporting requirements Amneal is an Equal Opportunity Employer that does not discriminate on the basis of sex, age, race, color, creed, religion, national origin, sexual orientation, gender identity, genetic information, disability, veteran status, liability for service in the U.S. Armed Forces or any other characteristic protected by applicable federal, state, or local laws.

Description: The Sales Representative implements tactics as defined by the Marketing and Sales plans for the Neurology Team. They deliver balanced sales presentations to a defined list of current and prospective customers with a defined frequency. In the assigned territory, the Sales Representative will utilize all marketing and selling materials designed for a respective audience. They engage in effective business planning, calling on customers including a variety of healthcare practitioners. The Sales Representative will plan and organize activities to ensure regular and consistent coverage of the territory according to a plan of action. Increased product sales will result from the Sales Representative's effective efforts. Administration of territory information and compliance to reporting and regulatory requirements is imperative. Participation in training, conference calls and meetings is essential. Essential Functions: - Achieve all product sales performance goals and objectives for geographical assignment (territory). - Distribute samples and record sample transactions in accordance with Company Policy and PDMA guidelines. - Develop comprehensive and accurate sales presentations using all approved marketing and selling materials. - Maintain proficient knowledge of promoted product disease states and indications. - Deliver proficient sales presentations to a defined list of current and prospective customers with a frequency based on assigned call goals. - Implement the Amneal selling model and process principles, including the DiSC personality profile when engaging with customers. - Complete pre and post call analysis which positively impacts customer interactions. - Regularly review and analyze all available sales data and utilize developmental budget funds - Adhere to all compliance policies and guidelines. - Develop a daily call schedule to ensure efficient and comprehensive coverage of territory. - Complete administrative reports and meet related deadlines. - Ensure proper safeguarding and care for company assets (laptop, iPad, fleet vehicle. etc.). - Enter calls immediately into Veeva System via iPad and check/respond to email daily. Additional Responsibilities: - Adherence to all company and compliance policies, guidelines and reporting requirements Amneal is an Equal Opportunity Employer that does not discriminate on the basis of sex, age, race, color, creed, religion, national origin, sexual orientation, gender identity, genetic information, disability, veteran status, liability for service in the U.S. Armed Forces or any other characteristic protected by applicable federal, state, or local laws.