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Senior Manager, User Group Program
Location
United States
Posted
140 days ago
Salary
$128K - $166.5K / year
Seniority
Senior
Job Description
Senior Manager, User Group Program
Coupa Software
• Own the evolution and operationalization of our global user group program. • Manage a small team to support existing virtual and in-person user group events. • Lead the full implementation of Bevy to build a new, scalable program. • Oversee the ongoing operations of user groups on Bevy post go live. • Develop and own the strategic vision and roadmap for the global virtual and in-person user group program. • Work with Sales, CVMs, and Field Marketing to create strategy for customer growth focused “user groups”. • Secure executive alignment and cross-functional buy-in. • Create a clear framework for supporting, organizing, and managing user groups. • Lead the ground-up implementation of the Bevy platform and ensure seamless integration with CRM systems. • Develop and execute a plan for recruiting and onboarding user group chapter leaders globally. • Manage the entire event lifecycle of both virtual and in-person events. • Define and track key performance indicators (KPIs) and ROI measures to demonstrate the program's business impact.
Job Requirements
- Bachelor’s Degree in Business, Marketing, Communications, or related discipline is required.
- 8+ years of experience in user group program management or strategic program management within a high-growth B2B SaaS or B2B technology company.
- Proven ability to lead a team and scale a program's impact through effective delegation and personnel management.
- Demonstrated experience in a hands-on program management role, with the ability to lead a complex, multi-phase project from concept to completion.
- Experience with the Bevy platform, including implementation and administration, is a plus.
- Exceptional project management, prioritization, and attention to detail, with the ability to manage multiple initiatives simultaneously.
- Proficiency in tools such as Salesforce, Marketo, Tableau, Goldcast, or other similar platforms.
- A deeply customer-centric mindset with a passion for building inclusive and diverse communities.
- Excellent communication and collaboration skills, with a proven ability to influence and align diverse stakeholders, including senior executives.
- Strategic thinker with the ability to thrive in a fast-paced, ambiguous, and evolving environment.
Benefits
- Coupa complies with relevant laws and regulations regarding equal opportunity and offers a welcoming and inclusive work environment.
- Decisions related to hiring, compensation, training, or evaluating performance are made fairly, and we provide equal employment opportunities to all qualified candidates and employees.
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