J.D. Power is clear about what we do to ensure our success into the future. We unite industry leading data and insights with world-class technology to solve our clients’ toughest challenges. We POWER Our Customer's Success We are Innovative, Collaborative and Grounded in Data We Make Things Easy We Get It Done We Start with Trust & Prove it Everyday
Senior Analyst, Customer Success
Location
United States
Posted
81 days ago
Salary
0
Job Description
Senior Analyst, Customer Success
J.D. Power
This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more. Role Description As a Senior Analyst in the OEM Customer Success organization, you will act as a data analyst lead and trusted advisor for one of our clients. You will serve as a subject matter expert on automotive sales, pricing, incentives, and residual values to drive client satisfaction and retention. This role is part of an accelerated development program designed to create future world-class automotive analysts, offering opportunities to consult with industry leaders and support decisions impacting millions of dollars in OEM profitability. This role will be heavily relied upon to enable business development growth through the creation of effective case studies highlighting the value that J.D. Power’s data and services deliver. The Impact You Will Have in This Role - Significant exposure to all levels at our OEM clients, from working level to the C-Suite. - Control over your career growth with mentorship from leadership. - Positioned to become a future leader within J.D. Power while helping shape the future of automotive analytics. What You’ll Be Doing in This Role - Data Analysis & Insights: Leverage intellectual curiosity and cutting-edge BI tools (i.e. Tableau, PowerBI, ThoughtSpot) to analyze industry trends and deliver impactful insights. Use significant Excel experience for data manipulation and repeatable analysis. - Client Management: Serve as the customer success analyst for our key clients, build trusted advisor relationships and ensure they can leverage J.D. Power's data to gain high-value insights. Proactively identify solutions to support the sales and business development organization. - Subject Matter Expertise: Generate in-depth analysis explaining changes in the U.S. automotive retail industry, acting as the subject matter expert on sales volume, pricing, incentives, and residual values. - Communication & Influence: Lead discussions with J.D. Power users at OEMs. Create effective case studies, thought leadership articles, and compelling presentations to highlight the value of J.D. Power’s data and services. Qualifications - 2-5 years of experience in automotive retail sales or reporting roles, consulting, corporate strategy, finance, or analytics. - Automotive industry experience in finance, analytics, corporate strategy, or pricing is highly desirable. - Significant experience with Excel and PowerPoint is required. - Experience using BI platforms like Tableau, PowerBI, or ThoughtSpot for analysis. - Experience with executive-level presentations and public speaking. - General interest and understanding of trends in the automotive industry is desirable. Benefits - This position has a starting salary range of $100,000 to $115,000 per year. - An employee’s pay within the range is determined by a number of factors, including relevant skills, education, qualifications, experience, performance, business or organizational needs, and geographic location. Company Description J.D. Power is clear about what we do to ensure our success into the future. We unite industry leading data and insights with world-class technology to solve our clients’ toughest challenges. - We POWER Our Customer's Success - We are Innovative, Collaborative and Grounded in Data - We Make Things Easy - We Get It Done - We Start with Trust & Prove it Everyday J.D. Power is committed to employing a diverse workforce. Qualified applicants will receive consideration without regard to race, color, religion, sex, national origin, age, sexual orientation, gender identity, gender expression, veteran status, or disability.
Job Requirements
- 2-5 years of experience in automotive retail sales or reporting roles, consulting, corporate strategy, finance, or analytics.
- Automotive industry experience in finance, analytics, corporate strategy, or pricing is highly desirable.
- Significant experience with Excel and PowerPoint is required.
- Experience using BI platforms like Tableau, PowerBI, or ThoughtSpot for analysis.
- Experience with executive-level presentations and public speaking.
- General interest and understanding of trends in the automotive industry is desirable.
Benefits
- This position has a starting salary range of $100,000 to $115,000 per year.
- An employee’s pay within the range is determined by a number of factors, including relevant skills, education, qualifications, experience, performance, business or organizational needs, and geographic location.
Related Guides
Related Categories
Related Job Pages
More Data Analyst Jobs
EDI/Data Specialist
JobgetherWe use an AI-powered matching process to ensure your application is reviewed quickly, objectively, and fairly against the role's core requirements. Our system identifies the top-fitting candidates, and this shortlist is then shared directly with the hiring company. The final decision and next steps (interviews, assessments) are managed by their internal team. We appreciate your interest and wish you the best! Data Privacy Notice: By submitting your application, you acknowledge that Jobgether will process your personal data to evaluate your candidacy and share relevant information with the hiring employer. This processing is based on legitimate interest and pre-contractual measures under applicable data protection laws (including GDPR). You may exercise your rights (access, rectification, erasure, objection) at any time. #LI-CL1 We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.
This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more. Role Description This role involves contributing to the implementation of software tools essential for health care reform compliance and automated benefits enrollment within the National Employee Benefits Technology (EBTech) Department. - Audit and upload data for customer website implementations. - Create and configure EDI files for customer websites following best practices. - Conduct final testing and auditing of EDI configurations. - Guide development of Standard Operating Procedures (SOPs). - Build and maintain professional relationships with customers and partners. - Provide daily support to customers and assist teammates. - Maintain a working knowledge of health and benefits products. - Promote teamwork and a positive environment in the department. - Ensure accountability for quality assurance in EDI/Data tasks. - Respond to customer support queries with limited oversight. - Serve as a subject matter resource in customer meetings. - Follow department guidelines and engage in professional development. - Train and mentor junior team members and specialists. - Stay current on industry trends and technologies. Qualifications - 3-6 years of experience in an office environment, preferably in insurance or HR. - Experience with employee data file manipulation and EDI development. - Associate’s or Bachelor’s degree or equivalent work experience. - 3-6 years of software implementation experience. - Ability to learn and apply new concepts quickly. - Proficient with MS Office Suite. - Experience with database applications. - Attention to detail and adherence to deadlines. - Strong professional demeanor and problem-solving skills. - Ability to maintain confidentiality. Benefits - Medical, Dental, Vision, and Life Insurance. - Employee Stock Purchase Plan (ESPP). - 401k with company match. - Student Loan Assistance and Tuition Reimbursement. - Free Mental Health and Advocacy Services. - Paid Time Off and holidays. - Preferred Partner Discounts. - Focus on total well-being of teammates.
Sr EDI/Data Specialist
JobgetherWe use an AI-powered matching process to ensure your application is reviewed quickly, objectively, and fairly against the role's core requirements. Our system identifies the top-fitting candidates, and this shortlist is then shared directly with the hiring company. The final decision and next steps (interviews, assessments) are managed by their internal team. We appreciate your interest and wish you the best! Data Privacy Notice: By submitting your application, you acknowledge that Jobgether will process your personal data to evaluate your candidacy and share relevant information with the hiring employer. This processing is based on legitimate interest and pre-contractual measures under applicable data protection laws (including GDPR). You may exercise your rights (access, rectification, erasure, objection) at any time. #LI-CL1 We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.
This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more. Role Description This role involves contributing to the implementation of software tools essential for health care reform compliance and automated benefits enrollment within the National Employee Benefits Technology (EBTech) Department. - Audit and upload data for customer website implementations. - Create and configure EDI files for customer websites following best practices. - Conduct final testing and auditing of EDI configurations. - Guide development of Standard Operating Procedures (SOPs). - Build and maintain professional relationships with customers and partners. - Provide daily support to customers and assist teammates. - Maintain a working knowledge of health and benefits products. - Promote teamwork and a positive environment in the department. - Ensure accountability for quality assurance in EDI/Data tasks. - Respond to customer support queries with limited oversight. - Serve as a subject matter resource in customer meetings. - Follow department guidelines and engage in professional development. - Train and mentor junior team members and specialists. - Stay current on industry trends and technologies. Qualifications - 3-6 years of experience in an office environment, preferably in insurance or HR. - Experience with employee data file manipulation and EDI development. - Associate’s or Bachelor’s degree or equivalent work experience. - 3-6 years of software implementation experience. - Ability to learn and apply new concepts quickly. - Proficient with MS Office Suite. - Experience with database applications. - Attention to detail and adherence to deadlines. - Strong professional demeanor and problem-solving skills. - Ability to maintain confidentiality. Benefits - Medical, Dental, Vision, and Life Insurance. - Employee Stock Purchase Plan (ESPP). - 401k with company match. - Student Loan Assistance and Tuition Reimbursement. - Free Mental Health and Advocacy Services. - Paid Time Off and holidays. - Preferred Partner Discounts. - Focus on total well-being of teammates.
Financial Data Analyst
JobgetherWe use an AI-powered matching process to ensure your application is reviewed quickly, objectively, and fairly against the role's core requirements. Our system identifies the top-fitting candidates, and this shortlist is then shared directly with the hiring company. The final decision and next steps (interviews, assessments) are managed by their internal team. We appreciate your interest and wish you the best! Data Privacy Notice: By submitting your application, you acknowledge that Jobgether will process your personal data to evaluate your candidacy and share relevant information with the hiring employer. This processing is based on legitimate interest and pre-contractual measures under applicable data protection laws (including GDPR). You may exercise your rights (access, rectification, erasure, objection) at any time. #LI-CL1 We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.
This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more. Role Description This role involves significantly impacting how financial data drives decision-making within our partner organization. You will bridge the gap between complex data sets and strategic finance tasks, modernizing the financial reporting process. - Build & Automate Financial Reporting: Take ownership of the data pipelines required for monthly financial reporting. - Develop Financial Data Models: Create and maintain clean, documented data models within our Snowflake environment. - Executive & Investor Support: Partner with leadership to support ad-hoc analysis for Board decks and investor inquiries. - Econometric Analysis: Execute advanced research projects analyzing annual transaction volume. - Drive Data Adoption: Act as a subject matter expert for the Finance team, transitioning them from static spreadsheets to dynamic data tools. Qualifications - 5+ years of experience in a data analytics role with a focus on Finance, FP&A, or Business Operations. - Advanced SQL Proficiency: Ability to write complex queries and understand data lineage. - Strong experience building executive-level dashboards in Tableau or similar tools. - Solid grasp of SaaS metrics (ARR, Churn, Retention) and financial statements. - Experience with regression analysis, forecasting, or econometric modeling. Benefits - Possibility to work remotely. - Opportunities for professional growth and development. - Collaborative and inclusive work environment. - Access to cutting-edge tools and technologies. - Participation in innovative projects and initiatives.
Financial Analytics Lead
JobgetherWe use an AI-powered matching process to ensure your application is reviewed quickly, objectively, and fairly against the role's core requirements. Our system identifies the top-fitting candidates, and this shortlist is then shared directly with the hiring company. The final decision and next steps (interviews, assessments) are managed by their internal team. We appreciate your interest and wish you the best! Data Privacy Notice: By submitting your application, you acknowledge that Jobgether will process your personal data to evaluate your candidacy and share relevant information with the hiring employer. This processing is based on legitimate interest and pre-contractual measures under applicable data protection laws (including GDPR). You may exercise your rights (access, rectification, erasure, objection) at any time. #LI-CL1 We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.
This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more. Role Description This role involves significantly impacting how financial data drives decision-making within our partner organization. You will bridge the gap between complex data sets and strategic finance tasks, modernizing the financial reporting process. - Build & Automate Financial Reporting: Take ownership of the data pipelines required for monthly financial reporting. - Develop Financial Data Models: Create and maintain clean, documented data models within our Snowflake environment. - Executive & Investor Support: Partner with leadership to support ad-hoc analysis for Board decks and investor inquiries. - Econometric Analysis: Execute advanced research projects analyzing annual transaction volume. - Drive Data Adoption: Act as a subject matter expert for the Finance team, transitioning them from static spreadsheets to dynamic data tools. Qualifications - 5+ years of experience in a data analytics role with a focus on Finance, FP&A, or Business Operations. - Advanced SQL Proficiency: Ability to write complex queries and understand data lineage. - Strong experience building executive-level dashboards in Tableau or similar tools. - Solid grasp of SaaS metrics (ARR, Churn, Retention) and financial statements. - Experience with regression analysis, forecasting, or econometric modeling. Benefits - Possibility to work remotely. - Opportunities for professional growth and development. - Collaborative and inclusive work environment. - Access to cutting-edge tools and technologies. - Participation in innovative projects and initiatives.