• Provide support to the department you are assigned with various tasks. (Pre-Litigation). • Set up claims and follow up on coverage and policy limits. • Draft LORs. • Send Welcome Letters to clients. • Relabeling file documents and securing clean client records. • Order Police Reports. • Request Med Pay. • Disengagement letters to providers / clients (using template and with attorney approval). • Order medical records & bills. • Send medical referrals. • Generate disbursement sheets. • Send Open Records Requests to Police Department (using template) and Non-Spoliation Letter (using template). • Handle case load (Cases with attorney supervision). • Provide support for the attorney's case load. • Handle client communication.

This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more. Role Description The Net at Work Service Desk focuses on providing excellent experience through quick and efficient support while leveraging a high level of communication. Our client base is diverse, consisting of all ranges of technology, including Apple, Google, Microsoft, and Linux. The Shift Team Lead is responsible for guaranteeing our clients receive excellent experience during the designated shift. This role will be responsible for all performance metrics of the Service Desk team and will ensure the team is responsive, efficient, and fully utilized for every shift. The Service Desk team is measured by efficiency metrics including: - First Call Resolution (FCR) - Time to Response and Resolution - Service Level Agreements (SLAs) - Other standard metrics The Shift Team Lead will also be handling tickets daily and assist with escalations before moving to the next level of support. Success in this role is dependent on the Service Desk team’s performance, customer satisfaction, and overall efficiency to meet our customers’ expectations. Successful candidates are self-motivated, possess a sense of urgency, and can demonstrate critical thinking and exceptional interpersonal skills. Strong familiarity with Managed Services is preferred. Qualifications - 2+ years working within the Managed Services Provider (MSP) field - 1+ years mentoring or coaching team members - 1-2 years implementing break/fix solutions for workstation and server infrastructure - Advanced knowledge of Microsoft Windows and macOS - Basic Microsoft Windows Server experience - Basic networking knowledge including protocols like TCP/IP, DNS, DHCP and SSLVPN - Understanding of client/server relationship regarding networking - Knowledge of Active Directory, Entra ID and InTune - Advanced troubleshooting skillset pertaining to printers, workstation hardware and other peripherals - Basic understanding on how Email protocol works - Experience using SaaS and IaaS services including Microsoft 365 and Entra - AZ-900 Certification is a plus - Familiarity with IAM solutions and concepts, Google Workspace and AV/EDR solutions - Ability to be empathetic with clients during critical incidents - Ability to manage major incidents including communication to clients, technical direction, and internal communication - Strong organizational and time management - Self-starter with a bias towards action and attention to detail - Experience building and publishing Standard Operation Procedures (SOPs) Requirements - Act as a player coach providing regular feedback and improvement opportunities to team members - Promote a collaborative environment - Support the onboarding of new hires through training, daily check-ins and process review - Perform quality assurance checks including listening to recordings, reviewing tickets and ensure team members are following proper workflows - Utilize situational awareness when working with high profile customers or situations - Client contact for scheduling adjustments and engineer statuses in real time - Work with leadership to help communicate any widespread outages with clients and engineering teams when discovered - Lead team by providing technical and procedural guidance to team members - Ensure tickets are completing their lifecycle quickly and efficiently - Work closely with other pod team leads and engineers to ensure tickets are being prioritized properly - Assist with Incident Management when high impact events occur - Assist with taking support phone calls and tickets during high volume events - Support the team with triaging and prioritizing incidents and requests - Maintain engineer calendars for proper capacity planning - Ensure ticketing statuses and boards comply at start, during, and end of shift - Able to identify potential problems or outages in a timely manner and escalate to leadership where necessary - Daily review of reporting dashboards for ticket volumes, statuses, and engineer utilization and report to leadership any issues and/or concerns - Ensure all KPIs and metrics are meeting goals (FCR, SLAs, Time to Resolution, Average Response Time etc) - Support Service Desk Leadership to ensure team is meeting KPI goals - Meet with Technical Services Manager weekly to review Service Desk performance - Ensure team is submitting daily entry of time within current ticketing platform and keeping tickets updated - Create new and adjust current Standard Operation Procedures to make service desk more efficient - Collaborate with leadership team regarding suggestions to improving our processes and workflows Benefits - Base salary range: $75,000 to $85,000 - This position is also eligible for a bonus in accordance with the terms of the Company's plan - Health and Welfare (Medical, Dental, Vision) - Accident, Critical Illness, and Hospital Indemnity - Employee Assistance Program (EAP) - Life and AD&D Insurance - Short- and Long-Term Disability Insurance - Flexible Spending Accounts - Transportation and Parking Accounts - Health Savings Accounts (with company contribution) - Retirement Planning (401k with matching contribution) - Legal Benefits - Identity Theft Protection - Pet Insurance - Wellness Program Offerings - Paid Time Off, accrued per pay period based on years of service starting at 15 days annually - 8 Paid Holidays per year, including 1 floating holiday

• Support school administrators by processing requests for both new enrollments and withdrawals • Maintain student files and records that are both clerical and academic in nature • Perform routine administrative duties • Facilitate communications with various stakeholders • Track receipt of requested records to ensure required timelines are met • Fulfill records requests for withdrawn students within prescribed time frames • Send special programs notification letters and testing results to parents • Create and maintain student files in special programs operating systems • Maintain K12 and state student-level special programs databases and records • Ensure system accuracy, file and data audits • Monitor and update Child Find Report and follow up on child find inquiries • Create customized reports for various departments as requested • Assist with Special Programs audits and projects as requested • Ensure that school personnel comply with the Family Educational Rights and Privacy Act (FERPA)

This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more. Role Description Reports to the Manager of Ambulatory Care Pharmacy, the Centralized Certified Pharmacy Technician is primarily responsible for management of electronic medication refill requests to support St. Elizabeth Physicians’ offices in providing timely responses to patient health care needs. This position may be responsible for a variety of duties, including: - Processing medication refills according to protocols - Providing customer service - Communicating with providers and office staff - Medication prior authorization assistance - Working with patients and health care teams for patient medication assistance guidance - Other duties as assigned The Centralized Certified Pharmacy Technician is responsible for compliance with all HIPAA regulations and is always responsible for creating a positive impression with patients, family members, and internal or external coworkers or contacts. Qualifications - CPhT (Certified Pharmacy Technician) through PTCB or NHA exam - Kentucky Board of Pharmacy Technician Registration - High School Diploma or GED - PTCB or NHA certification - KY Board of Pharmacy Technician Registration - 1 year of work experience in a pharmacy setting is required Requirements - Communicates via EMR or verbally with physicians/clinicians/pharmacists and other staff about any patient concerns/issues related to medications or other needs encountered during the call - Understands the intricacies of patient medication assistance programs, third party medication tier structure/formularies and prior authorization processes - Ensures all information on the patient encounter is complete, accurate, and follows established workflow protocols - Ensures completion of medication refills, PA requests - Ensures accurate and timely distribution of other patient requests - Uses customer service principles and techniques to deal with patients calmly and pleasantly - Other duties and responsibilities as assigned are completed in a timely, thorough, and accurate basis Benefits - Remote Work Eligible (Must live within 1 hour from Erlanger KY to be considered) - No Nights, Holidays, or Weekends - Paid Time Off - Medical, Dental, and Vision - 403b with Match - Opportunity for Career Growth Other Required Skills and Knowledge - Knowledge of current practice management and electronic medical record systems (training provided) - Critical thinking and problem solving - Customer service skills that reflect a patient-centered attitude - Understanding of pharmacy calculations and medical terminology - Demonstrated ability to work successfully in a team-based decision-making culture - Demonstrated ability to work independently resulting in effective outcomes and on-time performance - Experience in planning and coordinating multi-disciplinary communications strategies, strategic initiatives, and events - Must respond and follow through with requests promptly - Must work carefully and precisely with attention to detail - Must utilize resources wisely - Performs duties willingly and with initiative - Shares necessary information so co-workers can do the same - Cooperates with other departments and work groups