• Maintaining and building new customer relationships • Demonstrating and communicating product specifications and their benefits to customers • Supporting customers from start-to-delivery • Assisting with sales forecasting activities and determining sales objectives • Monitoring and evaluating activities of the competition • Handling multiple/various Refuse specialty products • Traveling to meet with customers, attend meetings/inspections at manufacturing facility, participate in regional trade shows and attend company events

• Develop and maintain strong relationships with aligned agencies and groups, and their business partners. • Educate agencies on our sales processes, products, policies, and procedures. • Communicate state and federal legislation impacts and assist agencies with implementing procedures. • Act as a liaison between agencies, internal and external business partners, and Florida Blue. • Manage resolution of escalated/complex issues and develop tactical plans to meet group needs. • Support and coordinate retention processes, including periodic account meetings and analytical data reports.

• Establish new program business opportunities (Carriers, MGA’s, Program Managers, RRG’s, trade association members, aggregators) through cold calling, investigating leads, prospecting, and closing sales. • Collaborate with Relationship Managers by referring agency leads and receiving program business and insuretech leads • Build and foster relationships with existing clients, proactively identifying issues and ways to grow loan volume and maximize profitability. • Analyze production reports to identify problem areas and target programs for increased sales opportunities. • Work with internal teams to provide assistance where needed, and drive positive client behavior regarding efficiency and program profitability. • Attend industry trade shows and conferences to source new program business and insuretech leads. • Travel to prospect/client headquarters to close deals and strengthen relationships. • Other travel and meetings as directed by EVP. • Implement new lead generation strategies for program business. • Work closely with EVP and Division Presidents to build and maintain a robust pipeline of qualified prospects. • Provide market feedback to operations teams to strengthen FIRST’s product and tech offerings for program business. • Efficient use of travel and entertainment budget and timely submittal of expense reports. • Establish and maintain CRM system and communicate activity on a regular basis to management as directed.

• Cultivate and maintain positive relationships with key decision-makers and customers within assigned aerospace and defense accounts at both the engineering and leadership levels • Understand customers needs, challenges, and goals to provide tailored solutions and ensure customer success • Develop and implement account plans to achieve and exceed revenue targets • Proactively address any issues or concerns to ensure customer retention and dedication • Collaborate with internal teams, including sales, marketing, and product development, to develop and implement strategic account plans • Provide accurate and timely sales forecasts, reports, and updates to senior management • Use CRM systems to maintain detailed account records and supervise sales activities