• Design, implement, and operate Microsoft Power Platform solutions including Power BI, Power Apps, Power Automate, and SharePoint Online in alignment with enterprise standards. • Act as the technical bridge between Self-Service BI teams and governed Azure Lakehouse backends, enabling secure and reliable analytics solutions. • Configure and manage Power BI Service and Desktop environments, including workspaces, datasets, gateways, refresh schedules, and capacity planning. • Establish and enforce governance, security, and lifecycle management standards across Power Platform solutions, covering access control, privacy, and compliance requirements. • Integrate Power Platform solutions with Cloud Data & Analytics services such as Azure Data Factory, Databricks, dbt, and CDC frameworks. • Manage identity and access using Azure AD / Entra ID, RBAC, service principals, and secure data connections. • Monitor platform usage, performance, cost efficiency, and data reliability, proactively identifying optimization opportunities. • Diagnose and resolve platform incidents in collaboration with engineering, governance, and operations teams. • Manage and optimize data refresh cycles to ensure trusted and consistent analytics outputs. • Develop and maintain platform documentation, operational playbooks, and governance guidelines. • Coach and enable self-service BI teams, translating complex technical concepts into clear, actionable guidance for non-technical stakeholders. • Collaborate in agile, international environments (SAFe, Scrum) with cross-functional teams. • Support audits, governance reviews, and enterprise BI compliance initiatives. • Drive continuous improvement, automation, and operational excellence across the analytics platform.

• Providing first-level technical support for cloud servers, applications, and managed workstations within a Citrix environment • Addressing a spectrum of technical issues involving servers, connectivity, networking, printers, applications, virtualization, security, and directory services • Prioritizing client satisfaction by delivering a consistently positive service experience and resolving issues efficiently • Serving as the initial point of contact for new support tickets or calls, identifying and troubleshooting client technical issues • Diligently documenting all client interactions, incidents, and troubleshooting steps within our ticketing system to maintain clear and accurate records • Contributing to the development and maintenance of our internal documentation, knowledge bases, and best practice guides, with a special emphasis on Citrix-based solutions • Communicating technical information in a way that is understandable to both technical and non-technical clients, ensuring clarity and client confidence • Escalating complex client issues to higher-level support teams with detailed context for further investigation and resolution • Employing Citrix management tools to oversee and administer virtual applications and desktops

• Manage Linux cloud platforms and perform regular maintenance. • Design and implement scalable cloud solutions using Kubernetes and OpenStack. • Troubleshoot and resolve issues related to cloud infrastructure. • Automate repetitive tasks using Python and Ansible.

• Lead the design and implementation of complex cloud solutions for clients with sophisticated requirements • Provide expert-level strategy and technical guidance on cloud architecture across multiple platforms • Design and architect complex cloud solutions that span multi-cloud and hybrid environments • Lead architectural reviews and provide authoritative guidance on design decisions • Implement and optimize complex cloud security controls and compliance frameworks • Conduct cloud cost optimization assessments and provide strategic recommendations to maximize ROI • Mentor and provide technical leadership to junior cloud engineers and architects • Lead client engagements as the primary technical authority on cloud solutions • Drive the adoption of cloud best practices and emerging technologies across the organization • Architect multi-region solutions with sophisticated disaster recovery and business continuity planning • Develop and maintain cloud architecture standards, patterns, and governance frameworks • Translate complex business objectives into comprehensive technical architectures • Evaluate and recommend new cloud services and technologies to solve advanced business challenges • Lead proof-of-concept initiatives for emerging cloud technologies • Provide thought leadership on cloud strategy and roadmap development