• Provide strategic leadership and operational management of Full-Service credit card programs for credit union partners. • Serve as a key liaison between Sales, Product, Operations, and Client Services. • Lead complex, customized credit card program implementations from pre-sale through post-launch transition. • Develop and execute comprehensive project plans, ensuring on-time, high-quality delivery. • Manage end-to-end product setup, documentation, testing, certification, and user training. • Ensure adherence to PCI DSS, NACHA, Visa/Mastercard rules, AML/KYC, BSA, and related regulatory standards. • Lead and mentor implementation and program delivery teams, establishing clear expectations, accountability, and a culture of operational excellence.

Location: USA / Remote Base Pay Range: $160,000 to $185,000 plus annual bonus Estimated Travel: 50% This role will carry explicit revenue targets. For more information on benefits and what we offer please visit us at https://www.exlservice.com/us-careers-and-benefits The Senior Assistant Vice President, Account Management (SAVP), serves as a strategic leader responsible for driving revenue growth, deepening senior‑level client relationships, and shaping the vision and execution of complex, data‑driven healthcare solutions. This role blends high‑impact account management with consultative solutioning—leveraging expertise across analytics, cloud technologies, digital transformation, and emerging innovations to address client pain points and uncover new opportunities. Acting with cross-functional teams, the SAVP aligns business objectives with technical capabilities, ensuring seamless delivery, robust financial oversight, and the development of forward‑looking, value‑centered solutions. Success in this position requires a strong healthcare technology background, exceptional stakeholder management, advanced problem‑solving acumen, and the ability to translate analytics and digital capabilities into meaningful, scalable outcomes for strategic clients.

It's fun to work in a company where people truly BELIEVE in what they're doing! We're committed to bringing passion and customer focus to the business. The Vice President, Enrollment is a senior operational leader responsible for the strategic oversight and execution of PPL’s eligibility, authorization, and enrollment functions across all programs and markets. This role ensures that consumers and providers experience a seamless, timely, and compliant enrollment journey, while consistently meeting or exceeding service level agreements (SLAs), key performance indicators (KPIs), and budget targets. Reporting to the COO, the VP, Enrollment leads large, multi-layered operational teams and is accountable for performance management, process optimization, and technology enablement. The VP drives a metrics-driven, consumer-centric culture, balancing regulatory rigor with ease of doing business, and plays a critical role in enabling PPL’s growth, quality outcomes, and operational efficiency. Key Responsibilities Operational Leadership & Performance Excellence - Lead end‑to‑end eligibility, authorization, and enrollment operations with a metrics‑driven operating model, using daily, weekly, and monthly performance indicators at all organizational levels to drive results. - Establish, monitor, and continuously improve SLAs, KPIs, and contractual performance standards, prioritizing measurable outcomes over task completion. - Drive disciplined execution through clear accountability, performance transparency, and rapid course correction when targets are at risk. Consumer & Provider‑Centric Execution - Design and operate enrollment processes with a consumer‑centric mindset, ensuring ease of doing business while maintaining regulatory and contractual compliance. - Ensure consumers and providers experience a seamless, timely “good‑to‑go” enrollment experience, with eligibility confirmed and authorizations in place to support continuity of care. - Balance operational controls with responsiveness and service excellence in high‑volume environments. People Leadership & Talent Development - Lead and scale large, complex operational teams, setting clear expectations and holding leaders accountable for performance, quality, and outcomes. - Build a strong leadership bench by developing talent through coaching, performance management, and succession planning. - Attract, hire, and retain top operational talent while fostering a culture of ownership, accountability, and continuous improvement. Process Optimization & Change Leadership - Serve as a change leader, driving operational transformation in a regulated, high‑volume environment. - Identify and implement process improvements and technology enhancements that reduce administrative cost, improve quality outcomes, and increase scalability. - Partner cross‑functionally with Information Technology, Analytics, Legal & Compliance, and Operations to modernize enrollment workflows and enable data‑driven decision‑making. Financial & Business Accountability - Manage enrollment operations to meet or beat annual budget targets, aligning staffing, productivity, and cost structures with enrollment volumes. - Use data and forecasting to optimize resource deployment and support financial planning. - Maintain strong operational discipline while supporting business growth and market expansion. Cross‑Functional & Executive Partnership - Collaborate closely with senior leaders across Operations, Information Technology, Legal & Compliance, and Finance to ensure aligned execution and shared accountability. - Represent enrollment operations in executive‑level discussions, bringing a clear, outcome‑focused perspective grounded in data and consumer impact. - Support client, state, and MCO engagements related to enrollment readiness, performance, and operational improvement initiatives. Requirements: - Metrics-driven leader with strong operational discipline and comfort managing by performance indicators. - Consumer-centric operator who designs processes for ease of doing business while maintaining compliance. - Proven ability to lead and develop large, complex operational teams and hold leaders accountable to outcomes. - Demonstrated success driving process optimization, continuous improvement, and technology-enabled change. - Strong executive presence and communication skills; able to translate performance insights into action. Qualifications: Education: Bachelor’s degree in Business Administration, Healthcare Administration, Operations Management, or a related field preferred. Substantial professional experience may be considered in lieu of a formal degree. Experience: - 10+ years of progressive leadership experience in operations, enrollment, eligibility, or authorization functions, including 5+ years in a senior leadership role managing large, multi-layered teams. - Experience in high-volume, regulated environments (healthcare, Medicaid, government programs, insurance, or similar) strongly preferred. - Background in self-directed care, home care, Medicaid, or payer-adjacent operations preferred. Working Conditions Remote with occasional business travel Supervisory Responsibility (if applicable): Oversight of Enrollment Operations leadership and teams, including eligibility, authorization, and enrollment functions. Compensation range: $185,000-$205,000 annually The above is intended to describe the general contents and requirements of work being performed by people assigned to this classification. It is not intended to be construed as an exhaustive statement of all duties, responsibilities, or skills of personnel so classified. PPL is an Equal Opportunity Employer dedicated to celebrating diversity and intentionally creating a culture of inclusion. We believe that we work best when our employees feel empowered and accepted, and that starts by honoring each of our unique life experiences. At PPL, all aspects of employment regarding recruitment, hiring, training, promotion, compensation, benefits, transfers, layoffs, return from layoff, company-sponsored training, education, and social and recreational programs are based on merit, business needs, job requirements, and individual qualifications. We do not discriminate on the basis of race, color, religion or belief, national, social, or ethnic origin, sex, gender identity and/or expression, age, physical, mental, or sensory disability, sexual orientation, marital, civil union, or domestic partnership status, past or present military service, citizenship status, family medical history or genetic information, family or parental status, or any other status protected under federal, state, or local law. PPL will not tolerate discrimination or harassment based on any of these characteristics. If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us!

About Appspace: At Appspace, we’re passionate about creating better work experiences for people everywhere, and we’re looking for people that feel the same way. Our global office locations and flexible work culture help you work wherever and however you’re at your best. Plus, we take the time to help you enjoy your work, build lasting connections, and grow your role. Join the Appspace team and be a part of a culture that’s helping people everywhere love where they work. Your Role as a Vice President of Architecture & AI Engineering Transformation: Appspace is seeking an accomplished Vice President of Architecture & AI Engineering Transformation. This role will be central to Appspace’s engineering transformation as we scale beyond $150M, embedding AI into our development lifecycle, modernizing legacy systems, and raising the performance bar across the organization. As a strategic enterprise leader, you will bridge the gap between high-level business goals and technical execution. Your mandate is to define the architectural blueprints and engineering standards that empower our global teams to build faster, smarter, and more securely. You will act as a force multiplier, providing the clarity and technical guardrails necessary to transform our platforms into a world-class, AI-first ecosystem. Success in this role requires deep cross-functional collaboration. You will partner with leaders in Engineering, Security, Technical Operations, Product, and Innovation to ensure our technology remains resilient and future-proof. This is not just about oversight; it is about driving a culture of modernization and ensuring our solutions can support our next phase of exponential growth. We are looking for a visionary systems-thinker who thrives on solving complex technical puzzles and influencing change across the organization. You are a pragmatist at heart, someone who understands that true engineering excellence is found at the intersection of a bold, long-term technical vision and the immediate, disciplined needs of a high-growth business. A Day in the Life of a Vice President of Architecture & AI Engineering Transformation: AI-Driven Engineering Transformation - Architect and operationalize an AI native development environment across the engineering organization. - Redefine the software development lifecycle through AI enabled code generation, automated testing, documentation, observability, and incident response. - Establish measurable improvements in productivity, quality, and cycle time through responsible AI adoption. - Partner with Product leadership to embed AI capabilities into the Appspace platform as a core competitive differentiator. - Continuously assess technology trends and their relevance to Appspace’s long-term strategy. Engineering Enablement and Operating Model - Design systems and tooling that materially increase developer throughput and reduce time-to-production. - Build an engineering operating model optimized for $100M+ scale and beyond. - Introduce data-driven engineering KPIs (cycle time, deployment frequency, AI adoption rates, cost per feature, etc.). - Embed automation across the SDLC to reduce manual effort and improve predictability - Drive consistency and maturity across the software development lifecycle including development practices, testing, DevOps, observability, and reliability. Enterprise Architecture and Technical Direction - Establish architectural standards, principles, and reference designs that support scalability, reliability, security, and performance. - Serve as the primary escalation point for complex, cross-organizational technical and architectural decisions. Technology Modernization and Platform Evolution - Guide modernization efforts across legacy and acquired platforms in alignment with business priorities. - Help rationalize platforms, services, and tooling to reduce complexity and long-term maintenance cost. - Ensure modernization initiatives deliver measurable improvements rather than isolated technical change. Mergers and Acquisitions - Support technical due diligence for potential acquisitions. - Define and guide post-acquisition architectural integration strategies that balance speed, risk, and sustainability. - Partner with engineering leaders to integrate platforms, teams, and practices effectively. Leadership and Collaboration - Serve as a trusted technical advisor to the CTO. - Partner closely with Engineering, Technology Operations, Security, and Innovation to align technical direction and execution. - Elevate the technical bar across the organization and institutionalize engineering excellence. - Challenge legacy patterns and introduce modern, high-performance engineering practices. - Build a culture that embraces experimentation, rapid iteration, and responsible AI adoption. What You’ll Need: - Bachelor’s degree in Computer Science, Software Engineering, or a related field, or equivalent professional experience. - 15 or more years of progressive experience in software engineering, architecture, or platform development. - 5 or more years of experience in senior technical leadership roles such as VP, SVP, Chief Architect, or equivalent. - Demonstrated success defining and governing enterprise architecture in complex, multi-product SaaS environments. - Deep technical expertise across modern software architecture, cloud platforms, DevOps practices, reliability engineering, and SDLC disciplines. - Proven experience driving technology modernization initiatives in growing or acquired organizations. - Experience supporting M&A technical due diligence and post-acquisition integration. - Strong understanding of security, compliance, and regulatory requirements in enterprise SaaS environments. - Experience working with globally distributed teams across multiple regions and cultures. - Possess deep technical expertise, enjoys being hands-on with code, while also possessing the business acumen necessary to effectively present and communicate with executive leadership. - Exceptional communication and influence skills with the ability to lead through partnership rather than direct authority. The Perks of Working for Appspace: For all our US based team members, we offer a variety of benefits from competitive salaries, medical, dental and vision coverage, disability coverage, employer paid life insurance, mental health resources, 401(k) plan and a fully paid parental leave program. Additional perks include: - Generous PTO - Flexible work schedules - Remote work opportunities - Paid company holidays - Appspace Quiet Fridays (No non-essential internal meetings scheduled) - A casual dress work environment Disclaimer: Appspace is committed to equitable compensation practices and complies with all applicable local, state, and federal regulations. For jurisdictions that require pay scale disclosure, a general compensation range may be provided during the initial stages of the interview process. Final compensation will be based on multiple factors including experience, skills, certifications, and overall fit for the role. If you are located in a jurisdiction with specific pay transparency requirements, we will be happy to discuss the relevant range during your application process.