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SmithRx is a tech-forward PBM committed to changing the way pharmacy benefits are managed.
Manager, Pharmacy Implementation
Location
United States
Posted
102 days ago
Salary
0
Seniority
Lead
Job Description
Manager, Pharmacy Implementation
SmithRx
• Provide people management and strategic leadership to our implementation team including: new group implementation assignments, new group implementation go live audits, and implementation documentation. • Oversees and supports multiple implementation projects. May directly lead the largest or most-complex client implementations and channel partner implementations. • Ensures that implementations are completed on time, within budget, and meet client expectations. • Provides input to strategic decisions that affect the implementation processes and team members. • Develops and implements policies, procedures and training including: client on-boarding, process documentation, testing, troubleshooting, and client training. • Build a strong and cohesive team by providing leadership to direct reports through coaching, setting strategic direction and applying working knowledge of systems and procedures. • Accountable for customer satisfaction of the client implementation. • Support sales in finalist meetings, representing the SmithRx approach to delivering high-touch implementation support. • Maintain a comprehensive understanding of business challenges faced by customers. • Manage cross-functional issue resolution for client escalations, ensuring internal and external teams are coordinated as necessary. • 10% travel may be required.
Job Requirements
- Bachelor’s degree required
- Requires 5+ years of managerial experience
- Requires 8+ years of implementation and project management experience, managing multiple projects simultaneously
- Requires previous experience within healthcare, pharmacy benefits management (PBM), and third-party administrator (TPA)
- Ability to work independently as well as part of an extended, cross-functional team
- Conflict resolution skills
- Empathetic communicator with a consultative approach, able to see things from other person's point of view
- Robust analytical skills; advanced skills in Microsoft Excel and ability to work in different systems simultaneously
- Strong communication skills via face-to-face meetings, conference calls and written correspondence
- Self-starter mentality: ability to make informed decisions, find creative approaches to difficult challenges, and deliver on commitments
- Execution-focused ethos - you are a solutions-oriented problem solver and efficiency driven
- Flexible, adaptable, and able to respond under the pressure of a fast-paced technology company
Benefits
- Highly competitive wellness benefits including Medical, Pharmacy, Dental, Vision, and Life Insurance and AD&D Insurance
- Flexible Spending Benefits
- 401(k) Retirement Savings Program
- Short-term and long-term disability
- Discretionary Paid Time Off
- 12 Paid Holidays
- Wellness Benefits
- Commuter Benefits
- Paid Parental Leave benefits
- Employee Assistance Program (EAP)
- Well-stocked kitchen in office locations
- Professional development and training opportunities
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