• Manage and develop a team of Client Support Specialists, providing coaching, feedback, and guidance to drive strong individual and team performance. • Manage the Support department’s day-to-day operations and work in the support queue when needed. • Develop and maintain operational procedures, workflows, and quality standards to ensure consistent delivery of excellent customer service. • Review and handle escalated client issues from Client Support Specialists. • Track and report on key support metrics related to efficiency, customer satisfaction, quality, and accuracy. • Perform regular audits of client interactions to maintain high support quality standards. • Work closely with Engineering to troubleshoot, investigate, and resolve technical product issues. • Hire and onboard new Client Support Specialists as the team grows. • Collaborate with Sales, Client Success, Product, and Engineering to improve the overall client experience. • Identify opportunities to reduce support demand through knowledge base improvements, self-service tools, and AI-driven automation. • Partner with RevOps to implement AI-enabled support capabilities such as automated responses, knowledge assistants, and workflow automation. • Analyze support trends and client interaction data to identify recurring product issues and opportunities for operational improvement. • Surface product friction points from support interactions and partner with Product and Engineering to prioritize fixes that improve the client experience and reduce future support volume. • Provide support as needed for the Assist product and call center operations. • Some weekend work may be required in the event of emergencies or widespread product issues.

This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more. Role Description We are looking for an organized and customer-focused Travel Planning Coordinator to assist clients with researching and coordinating travel arrangements. In this remote role, you will help travelers plan vacations, explore destination options, and organize travel details to ensure a smooth and enjoyable travel experience. This position is ideal for individuals who enjoy travel, have strong organizational skills, and are comfortable assisting clients in a remote environment. - Communicate with clients to understand their travel goals, preferences, and budgets - Research travel options including destinations, accommodations, transportation, and activities - Assist with coordinating travel arrangements and itineraries - Provide clients with recommendations and travel planning guidance - Maintain accurate records of client preferences and travel details - Respond to client inquiries and provide timely updates throughout the planning process - Stay informed about travel destinations, trends, and general industry updates Qualifications - Strong communication and interpersonal skills - Excellent organizational and time-management abilities - Ability to work independently in a remote setting - Attention to detail when coordinating travel plans - Comfortable using basic computer programs and online research tools - Prior experience in customer service, hospitality, or travel planning is helpful but not required Requirements - Interest in travel, tourism, or destination research - Experience assisting clients or coordinating services - Ability to manage multiple client requests at one time Benefits - Fully remote position - Flexible work schedule depending on client needs - Independent work environment with access to support resources - Compensation details will be discussed during the interview process and may include performance-based incentives. Company Description Join our team at Po Enterprises and embark on a journey of growth and more travel!

This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more. Role Description Responsible for serving as a liaison between the hospital, insurance companies, and patients to ensure proper coordination and reimbursement for healthcare services. This role verifies insurance coverage, obtains pre-authorization for medical procedures, and facilitates timely billing and payment processes. This role also educates patients about their insurance benefits and assists in resolving any insurance-related issues or disputes. - Verify insurance coverage and eligibility for patients prior to medical procedures or hospital admissions. - Obtain pre-authorization from insurance companies for various medical procedures, surgeries, and diagnostic tests. - Collaborate with healthcare providers, including physicians and nurses, to ensure accurate and complete documentation for insurance claims. - Communicate with insurance companies to resolve any coverage issues or denials, advocating for the best interests of the hospital and patients. - Educate patients about their insurance benefits, coverage limitations, and financial responsibilities. - Assist patients in understanding and navigating the insurance claim process, including explanation of benefits (EOB) and billing statements. - Process and submit insurance claims accurately and in a timely manner, adhering to industry regulations and guidelines. Qualifications - High School Diploma or Equivalent required and Associate's Degree Related Field of Study preferred. - Previous experience in healthcare administration, insurance authorization/verification, scheduling, or medical billing 2-3 years required. - In-depth knowledge of health insurance plans, including managed care, PPOs, HMOs, and Medicare/Medicaid. - Familiarity with medical terminology, coding systems (such as ICD-10 and CPT), and healthcare billing processes. - Strong interpersonal and communication skills to effectively interact with patients, insurance companies, and healthcare professionals. - Detail-oriented with excellent organizational and problem-solving abilities. - Proficient in using computer systems and software applications related to insurance verification, billing, and claims processing. - Ability to handle sensitive and confidential information with utmost professionalism and discretion. Requirements - M-F 8:30 am - 5:00 pm EST schedule required for remote role. - Quiet, secure, stable, compliant work station required. Benefits - Competitive base pay. - Comprehensive benefits. - Career advancement opportunities. - Differentials, premiums, and bonuses as applicable. - Recognition programs designed to celebrate contributions and support professional growth.

Company OverviewAt Motorola Solutions, we believe that everything starts with our people. We’re a global close-knit community, united by the relentless pursuit to help keep people safer everywhere. We build and connect technologies to help protect people, property and places. Our solutions foster the collaboration that’s critical for safer communities, safer schools, safer hospitals, safer businesses, and ultimately, safer nations. Connect with a career that matters, and help us build a safer future. Department OverviewIt’s not just about having the right technology, it’s about achieving peak performance. Motorola Solutions has served as a trusted partner to government agencies and enterprises worldwide for more than 95 years. Our years of leadership, innovation and experience managing and supporting hundreds of networks in more than 100 countries help answer the challenges of mission critical operations – ensure continuity, enhance productivity and reduce risk – helping achieve peak performance. When every second counts and performance reliability is a must – we are ready and able to serve today, tomorrow and into the future. Motorola Solutions' Mission Critical Services Organization is responsible for the comprehensive management and support of State and Local Government First Responder mission-critical communications infrastructures and associated devices. This includes a wide range of technologies such as Land Mobile Radio, E911, Computer Aided Dispatch, and Command Center Voice, Video, and Data Technologies. Our team is dedicated to ensuring the continuous operation and optimal performance of these vital technologies. This involves various tasks such as network and security monitoring, product maintenance and repair, prompt response to field outages, preventative maintenance, and technology upgrade subscriptions. To deliver these services effectively, we have established a well-rounded ecosystem of roles within our organization. This includes the Regional Services Manager (RSM), Customer Support Managers (CSM), System Managers, Field Service Delivery Specialists, and Field Service Technicians. We are seeking qualified professionals who are passionate about supporting the critical communications needs of First Responders and are committed to delivering exceptional service. Join our team and contribute to the seamless operation of essential technologies that play a vital role in public safety. Job DescriptionThe Regional Service Manager (RSM) plays a vital role in the Mission Critical Services Organization at Motorola Solutions. Covering Georgia, North Carolina and South Carolina. The RSM takes charge of all aspects of our business within their designated territory. The RSM must reside in the T4 East Territory. In this position, the RSM is responsible for overseeing customer support contracts, managing installation activities, handling repair depot agreements, coordinating system upgrades, and ensuring above-contract maintenance work is executed flawlessly. They are an integral part of our matrixed organization, leveraging resources within their teams and collaborating extensively with key partners across Motorola Solutions. As a successful RSM, you will demonstrate exceptional leadership skills, strategic thinking, and the ability to foster change. You will drive desired behaviors, manage customer engagements, especially during crisis or outage situations, and uphold our commitment to customer satisfaction. Your performance will be measured by customer satisfaction levels, revenue growth, and the gross margin performance of the contract base. If you are motivated by the opportunity to make a difference, lead a team, and contribute to the growth of our business in both existing and new market areas, this role offers an exciting challenge and a chance to excel in the field of mission-critical communications infrastructure. Scope of Responsibilities: - The Regional Service Manager (RSM) leads a team consisting of Customer Support Managers, System Managers, and Field Service Technician Managers, responsible for hiring, mentoring, performance management, and rewards planning. - Provides strategic guidance and oversees day-to-day operations to ensure the delivery of customer obligations, meeting both customer satisfaction and financial goals. - Manages the financial aspects of the assigned business portfolio, including revenue forecasting, cost management, containment, and investment planning. - Demonstrates strong financial acumen and understanding of profit and loss (P&L) elements and principles. - Collaborates closely with the Sales team throughout customer engagement, ensuring high-quality customer interactions and driving business growth. - Plays a direct role in the creation of large and/or complex service proposals, ensuring alignment between service approach, scope, staffing, and financial aspects. Territory and Travel: - Required locations for the RSM position include Georgia, North Carolina and South Carolina - When not traveling, the individual will split their time between a home-office and company office locations. - Domestic travel is expected to account for approximately 25-50% of the time in this role. Specific Knowledge/Skills: - Experience with Salesforce, Oracle/Services Lifecycle tool - Financial acumen and customer satisfaction mindset - Computer skills (i.e. G-Suite) - Strong working knowledge of the Customer Call Center and the Network Operations Center offerings and procedures is preferred - Strong command of communication skills, both oral and written - Ability to communicate with customer IT personnel regarding WLAN and wired infrastructures. - Must be able to obtain background clearance as required by government customer(s) #LI-CC1 Target Base Salary Range: $120,000 - $145,000 USD Consistent with Motorola Solutions values and applicable law, we provide the following information to promote pay transparency and equity. Pay within this range varies and depends on job-related knowledge, skills, and experience. The actual offer will be based on the individual candidate. Basic Requirements - 4+ years of professional experience in one of the following: Public Safety, Communications, Wired/Wireless, Engineering, Services, Management, Customer Service, Customer Support, Sales Support, Account Management, Motorola Services, Military experience - Legal authorization to work in the U.S. indefinitely is required. Employer work permit sponsorship is not available for this position. Travel Requirements25-50% Relocation ProvidedNone Position TypeExperienced Referral Payment PlanYesOur U.S. Benefits include: - Incentive Bonus Plans - Medical, Dental, Vision benefits - 401K with Company Match - 10 Paid Holidays - Generous Paid Time Off Packages - Employee Stock Purchase Plan - Paid Parental & Family Leave - and more! EEO Statement Motorola Solutions is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion or belief, sex, sexual orientation, gender identity, national origin, disability, veteran status or any other legally-protected characteristic. We are proud of our people-first and community-focused culture, empowering every Motorolan to be their most authentic self and to do their best work to deliver on the promise of a safer world. If you’d like to join our team but feel that you don’t quite meet all of the preferred skills, we’d still love to hear why you think you’d be a great addition to our team. We’re committed to providing an inclusive and accessible recruiting experience for candidates with disabilities, or other physical or mental health conditions. To request an accommodation, please complete this Reasonable Accommodations Form so we can assist you.