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At The Cigna Group, we’re dedicated to improving the health and vitality of those we serve. Through our divisions Cigna Healthcare and Evernorth Health Services, we are committed to enhancing the lives of our clients, customers, and patients. Join us in driving growth and improving lives.
Customer Service Associate
Location
Montana
Posted
94 days ago
Salary
$17 - $19 / hour
Seniority
Mid Level
Job Description
Customer Service Associate
The Cigna Group
• Answer telephone calls from plan participants, group contacts, and providers regarding benefits and claims. • Provide clear, accurate, and timely responses to information requests. • Document all calls in Chronolog by summarizing key points of each conversation. • Meet with clients as needed to assist with questions about their health benefit plans. • Log faxed claims and enter fax information into Chronolog. • Assist members with navigating the website. • Support claim information research and identification.
Job Requirements
- High school diploma or GED required.
- Basic computer and customer service experience.
- Excellent verbal and written communication skills.
- Proficiency with PC tools including Windows, Word, and Adobe Acrobat; ability to learn new software.
- Minimum typing speed of 45 wpm.
- Strong listening skills and attention to detail.
- Basic mathematical competency.
- High interpersonal skills and the ability to work collaboratively.
- Ability to organize and recall large amounts of detailed information.
Benefits
- Flexibility to work under pressure and meet deadlines
- Commitment to privacy and confidentiality standards
- Professional attitude with the ability to project a positive image in all work environments
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This is a remote position. Entry Level Travel Advisor-Work from Anywhere with Internet Part-Time or Full-Time | Flexible Schedule Do you love travel and want to help others plan their dream getaways? Join us as an Entry Travel Advisor—an opportunity designed for individuals who want to build a flexible, home-based career in the travel industry. No previous experience is required. What You’ll Do: - Assist clients with trip planning, bookings, and destination recommendations - Research travel deals using advanced software to offer competitive options - Support customers before, during, and after their travel arrangements - Stay informed on travel trends, policies, and destination highlights - Cultivate client relationships to encourage repeat business What We Provide: - Complete flexibility to work part-time or full-time from home - Advanced software that helps you secure top-tier pricing and packages - Direct access to a respected travel agency with decades of industry presence - Exclusive travel perks and industry-level discounts What You’ll Need: - Interest in travel and helping others plan memorable experiences - Strong interpersonal and communication skills - Ability to work independently and manage your schedule - Comfortable navigating digital tools and learning new platforms * If you reside in the USA, Mexico, Australia, UK, Italy, Bahamas, Jamaica, Ireland, France, Cayman Islands, Costa Rica, Aruba, Spain, Panama, St. Lucia, Dominican Republic, New Zealand, Honduras, Germany or Colombia. And are 18+ years of age, you qualify! *
Join Our Growing Team as a Benefits Representative – No Experience Required! Are you a motivated, high-energy individual with a passion for helping others? Do you thrive in a fast-paced, team-oriented environment where your dedication and drive are recognized and rewarded? If so, we want to meet you! Position: Entry-Level Benefits Representative We are actively seeking Entry-Level Benefits Representatives to join our expanding team. In this role, you’ll be the first point of contact for clients seeking support with their benefits packages. Whether you’re looking to kick-start your career or pivot into a meaningful role where you can grow and make an impact, this could be your perfect fit. Responsibilities: - Assist current clients via phone and online platforms with account inquiries and product guidance. - Provide accurate, easy-to-understand information about benefit plans, coverage, and eligibility. - Support clients through benefits enrollment, changes, and troubleshooting. - Keep documentation and support resources up-to-date for both internal teams and clients. - Help identify client needs and offer appropriate product solutions. - Collaborate with internal teams to resolve issues and improve service delivery. - Stay informed on industry trends, company updates, and benefit regulations. Qualifications: - Strong communication and active listening skills. - A customer-first attitude and genuine desire to help others. - Self-motivated with the ability to work independently and in a team setting. - Detail-oriented and able to manage multiple priorities effectively. - Basic computer skills, including comfort with tools like Zoom and CRM platforms. - Flexible, coachable, and eager to learn and grow. Preferred (but not required): - High school diploma or equivalent (college degree a plus). - Previous customer service or administrative experience is a bonus, but not necessary—we’ll train you! What We Offer: - Comprehensive on-the-job training and mentorship. - A supportive, inclusive work culture. - Clear pathways for career advancement. - The opportunity to make a positive impact every day. Ready to Launch Your Career? We’re not just looking for employees—we’re building a team of people who want to grow with us. If you're ready to make a difference and be part of something meaningful, apply today to join our team as a Benefits Representative. PLEASE RESPOND BACK BY EMAIL WITH YOUR RESUME ATTACHED TO BE CONSIDERED FOR THE POSITION. ***Remote, paid training, no cold calling, flexible schedule, high income potential, and career growth opportunities Richmond KY 40475.


