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Top world’s largest social discovery company uniting 70+ brands with 500M+ users
Customer Support Agent
Location
Dominican Republic
Posted
92 days ago
Salary
0
Seniority
Senior
Job Description
Customer Support Agent
Social Discovery Group
• Consulting our customers on all raised questions related to our websites • Working timely, speedily, and effectively with customer requests • Resolving all customer issues with the goal of customer retention • Promoting our websites to the customers upon opportunity • Maintaining a high level of service quality.
Job Requirements
- You are fluent in English (Japanese, Spanish, Chinese would be considered a benefit)
- You have experience working with international customers
- You have fast typing skills in English
- You are a quick learner, and you can absorb large volumes of information
- You can psychologically analyze people and be sensitive to their emotions
- You can swiftly navigate through difficult situations and adapt to fluctuating circumstances
- You can come up with and provide professional solutions to complicated cases
- You are stress resistant, energetic, and never hesitant to show initiative
- You have a ‘can-do’ attitude, and you believe that ‘everything is possible’
- You can provide an outstanding quality service.
Benefits
- Vacation 28 calendar days per year
- 7 wellness days per year (time off) that can be used to deal with household issues, to lie down and recover without taking sick leave
- Bonuses up to $5000 for recommending successful applicants for positions in the company
- 50% payment for professional training, international conferences and meetings
- Corporate discount for English lessons
- Health benefits
- Reimbursement of workplace costs up to $1000 gross once every 3 years, according to the paychecks
- Internal gamified gratitude system: receive bonuses from colleagues and exchange them for our merchandise, team building activities, massage certificates, etc.
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