• Identify, outreach to, and help recruit new partners (consulting, agency, reseller, and technology ecosystem as needed). • Create partner segmentation and prioritization (tiering, engagement plans, quarterly goals). • Build co-marketing / co-selling motions with partners (webinars, content, events, referrals, deal support). • Own partner cadence: onboarding, enablement, relationship check-ins, and QBRs. • Maintain strong partner satisfaction and responsiveness (be the “easy to work with” point of contact). Track partner performance, pipeline contribution, and activity; recommend actions to improve outcomes. • Coordinate internal resources (Sales, Marketing, Enablement) to support partners and remove blockers. • Support partner contracting and commercial workflows (partner agreements, renewals, updates, compliance steps). • Ensure partners have the right materials (pitch decks, positioning, product updates, enablement guides). • Keep partner data organized in CRM/partner tooling; maintain clean notes, next steps, and follow-ups.

• Build and maintain strong relationships with strategic and referral partners. • Identify and develop new partnership opportunities within the affiliate and iGaming ecosystem. • Maintain and actively manage a database of partners and potential clients. • Travel to industry conferences and events across Europe (London, Malta, Barcelona, Rome, etc.). • Organize and attend in-person meetings with existing and potential clients. • Represent Scaleo as a brand ambassador. • Help partners and clients understand how Scaleo can support their growth and business goals. • Work closely with internal teams to ensure successful partner onboarding and long-term collaboration.

• Responsible for the success of your respective portfolio within your vertical • Directly responsible for managing customer performance and growing a portfolio of fast-growing accounts within your vertical • Build strong partnerships with key client stakeholders to maintain service alignment and satisfaction • Proactively identify value-adding opportunities and enhance operational efficiencies across accounts • Drive continuous improvement programs and processes to meet customer satisfaction

This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more. Role Description We are seeking a motivated and detail-oriented Client Services Associate to join our remote team. This position involves supporting clients with cruise and vacation bookings, managing reservations, and delivering exceptional service throughout the travel experience. The ideal candidate has strong communication skills, a client-first mindset, and a genuine enthusiasm for travel and customer care. - Handle client inquiries and provide expert guidance on cruise and travel options - Manage bookings, payments, and travel documentation with accuracy and care - Deliver excellent customer service and ensure a seamless client experience - Collaborate with partners and vendors to coordinate travel details - Maintain organized client records and assist with invoicing and reporting Qualifications - 1+ year of experience in customer service, client relations, or hospitality (preferred) - Strong communication and problem-solving skills - Ability to multitask and manage multiple client interactions in a fast-paced environment - High attention to detail and organizational ability - Familiarity with travel or cruise booking systems a plus (training provided) Benefits - Fully remote – work from anywhere - Comprehensive training and mentorship provided - Supportive, team-oriented environment - Opportunities for professional growth and income advancement - A chance to build your own business in the travel industry