Why MSI? We thrive on solving challenges. As a leading MGA, MSI combines deep underwriting expertise with insurer and reinsurer risk capacity to create specialized insurance solutions that empower distribution partners to meet customers’ unique needs. We have a passion for crafting solutions for the important risks facing individuals and businesses. We offer an expanding suite of products – from fully-digital embedded renters coverage to high-value homeowners insurance to sophisticated commercial coverages, such as cyber liability and habitational property – delivered through agents, brokers, wholesalers and other brand partners. Our partners and customers count on us to deliver exceptional service through a dedicated team that makes rapid resolutions a priority. We simplify the insurance experience through our advanced technology platform that supports every phase of the policy lifecycle. Bring on your challenges and let us show you how we build insurance better. Position Summary: The Analyst for Vendor Management is responsible for overseeing the full lifecycle of vendor relationships—from onboarding through offboarding—ensuring alignment with organizational goals, budgetary controls, risk mitigation, and regulatory compliance. This role will serve as the central point of contact for vendor oversight, working cross-functionally with Finance, Legal, IT, and business units to optimize vendor performance and safeguard enterprise interests. Principal Responsibilities: Vendor Lifecycle - Design, build and lead end-to-end vendor processes including onboarding, coordination of contract execution, performance monitoring, and offboarding. - Maintain a centralized vendor master file with active coordination across departments. Budget and Financial Oversight - Collaborate with the Chief Technology Officer and then with Finance where needed to monitor vendor spending, ensure budget adherence, and support cost optimization initiatives. - Where applicable, manage the Capitalization of internal and external colleagues where their roles are marked for evaluation and build and execute these quarterly requirements. - Develop and continuously improve reporting capabilities for Upper Management to track budget deviations across business units. Vendor Relationship Management - Serve as the primary tactical liaison for strategic vendors, fostering long-term partnerships and resolving conflicts. Risk and Compliance - Perform vendor risk assessments and categorize vendors by criticality and exposure. - Ensure compliance with internal policies and external regulations (e.g., NYDFS). - Coordinate due diligence efforts and manage third-party risk questionnaires. - Oversee the overall execution of the Third-Party Risk Management Program. Process Improvement and Governance - Develop and implement vendor management policies, procedures, and governance frameworks. - Support audits and provide documentation for regulatory reviews and internal controls Knowledge, Skills, and Abilities: - Bachelor’s degree in business administration, Information Technology, Finance, Supply Chain, or related field. - 5+ years of experience in vendor management, procurement, or compliance. - Strong understanding of contract negotiation, vendor performance metrics, and risk frameworks. - Excellent verbal and written communication, analytical, and project management skills. - Ability to work independently and manage multiple vendor relationships simultaneously. - Strong planning, structure and analytical skills - Must have ability to collaborate and solve difficult problems, combining the ability to prioritize and function well in a dynamic environment - Ingrained sense of accountability and ownership - Continuous drive for learning, pushing technical limits, and finding new solutions - Experience with GRC tools and third-party risk platforms is a plus - Adaptability and growth mindset. Thrives in a collaborative environment and continuously seeks opportunities for improvement Special Working Conditions: - Fast-paced environment - Must be able to interact effectively with various levels of management - Must be able to adapt and implement new control procedures as necessary - Must be able to proactively and effectively communicate status updates to upper management as required - Remote work capability with secure and reliable internet connection Technical, Computer, And System-Specific Skills Required: - Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook) - Ability to learn any other appropriate program or software system used by the firm as necessary - Proficiency in Microsoft Office Suite: Expert level in Microsoft Word for document creation, formatting, and template management. - Document Management Systems: Experience with SharePoint, or similar platforms for document storage, collaboration, and version control. #LI-JW2 #LI-REMOTE Click here for some insight into our culture! The Baldwin Group will not accept unsolicited resumes from any source other than directly from a candidate who applies on our career site. Any unsolicited resumes sent to The Baldwin Group, including unsolicited resumes sent via any source from an Agency, will not be considered and are not subject to any fees for any placement resulting from the receipt of an unsolicited resume.

• Inspects and provides accurate claim information to support savings optimization for claims • Responds to customers on benefit inquiries • Maintains customer service standards • Administers policies and procedures for medical cost management • Coordinates support functions for claim adjudication

Position Overview At PNC, our people are our greatest differentiator and competitive advantage in the markets we serve. We are all united in delivering the best experience for our customers. We work together each day to foster an inclusive workplace culture where all of our employees feel respected, valued and have an opportunity to contribute to the company’s success. As an Loan Processing Analyst (MLO) you would be within the PNC's Home Equity Fulfillment organization, based out of Arizona or Colorado. Hours of Operations: Monday through Friday 8:00AM-5:00PM local time. Daily Job Responsibilities: • Serve as primary point of contact for borrowers, ensuring clear communication and expectation setting throughout the loan process. • Works with internal or external service partners to resolve exceptions or maintain documentation. Has the ability to analyze documents and requests. • Strong negotiating skills to overcome customer objections to products, services, and /or policies, ability to work independently to handle customer escalations and disputes. • Must have the ability to communicate with attorneys, customers, vendors, insurance agencies and/or other third parties and pro-actively pursue resolution of issues. • Manage a pipeline of approximately 55 loan applications, leveraging EMO and EMU tools for tasking, checklists, and scripting. • Collect required documentation, verify loan conditions, and coordinate closing appointments. • Responds to moderately complex to complex customer inquiries and issues via telephone by using standard screens, scripts, and procedures while delivering exceptional client experiences aligned with the PNC CARES model. • Achieve performance metrics including booked unit goals, end-to-end cycle time, call monitoring scores, and NPS targets. Preferred Skills: • Strong verbal and written communication skills. • Excellent organizational and time management abilities. • Effective problem resolution and critical thinking skills. • Proficient knowledge of PNC’s documentation and compliance requirements. • Advanced PC skills and ability to navigate multiple systems. • Ability to read and interpret complex loan documents. • Detail-oriented with a high level of accuracy. This position may be eligible for remote work in select geographic locations, subject to approval by PNC. If approved, work must be conducted from a quiet, secure, and confidential home-based workspace. Occasional in-office participation may be required based on business needs. PNC will not provide sponsorship for employment visas or participate in STEM OPT for this position. Job Description - Processes, analyzes and verifies submitted individual credit and income documents to ensure that varied and complex residential loan applications are complete. - Manages customer experience throughout the origination process. Ensures compliance with established policies and procedures. Partners with internal and/or external partners to route communications, documents or other action items to complete transactions. Identifies and may address exceptions; escalates appropriately. - Manages the review and processing of residential loan information of varying complexity, including loan applications and credit documents. Prepares and forwards documents to appropriate parties. - Verifies all required borrower documents are collected and acceptable under the company's policies and procedures. Ensures these documents have been received. - Provides responses and documentation for inquiries and ad hoc requests. Completes research and provides feedback on workflow and work received. Recommends best practices to team members. May participate in projects and initiatives. PNC Employees take pride in our reputation and to continue building upon that we expect our employees to be: - Customer Focused - Knowledgeable of the values and practices that align customer needs and satisfaction as primary considerations in all business decisions and able to leverage that information in creating customized customer solutions. - Managing Risk - Assessing and effectively managing all of the risks associated with their business objectives and activities to ensure they adhere to and support PNC's Enterprise Risk Management Framework. Qualifications Successful candidates must demonstrate appropriate knowledge, skills, and abilities for a role. Listed below are skills, competencies, work experience, education, and required certifications/licensures needed to be successful in this position. Preferred Skills Capital Management, Corporate Accounting, Credit Assessment, Customer Experience (CX), Investment Banking, Loan Applications, Real Estate Lending Competencies Accuracy and Attention to Detail, Decision Making and Critical Thinking, Effective Communications, Flexibility and Adaptability, Influencing, Managing Multiple Priorities, Operational Functions, Problem Management Process, Products and Services Work Experience Roles at this level typically require an Associates or equivalent degree as well as related experience or product knowledge to accomplish primary duties. Typically requires 3+ years experience. In lieu of a degree, a comparable combination of education, job specific certification(s), and experience (including military service) may be considered. Education No Degree Certifications No Required Certification(s) Licenses Candidates being considered for this position will be subject to additional background checks as required by Consumer Financial Protection Bureau regulations. Pay Transparency Base Salary: $39,500.00 – $62,675.00 Salaries may vary based on geographic location, market data and on individual skills, experience, and education. Application Window Generally, this opening is expected to be posted for two business days from 02/20/2026, although it may be longer with business discretion. Benefits PNC offers a comprehensive range of benefits to help meet your needs now and in the future. Depending on your eligibility, options for full-time employees include: medical/prescription drug coverage (with a Health Savings Account feature), dental and vision options; employee and spouse/child life insurance; short and long-term disability protection; 401(k) with PNC match, pension and stock purchase plans; dependent care reimbursement account; back-up child/elder care; adoption, surrogacy, and doula reimbursement; educational assistance, including select programs fully paid; a robust wellness program with financial incentives. In addition, PNC generally provides the following paid time off, depending on your eligibility: maternity and/or parental leave; up to 11 paid holidays each year; 9 occasional absence days each year, unless otherwise required by law; between 15 to 25 vacation days each year, depending on career level; and years of service. To learn more about these and other programs, including benefits for full time and part-time employees, visit pncthrive.com. Disability Accommodations Statement If an accommodation is required to participate in the application process, please contact us via email at AccommodationRequest@pnc.com. Please include “accommodation request” in the subject line title and be sure to include your name, the job ID, and your preferred method of contact in the body of the email. Emails not related to accommodation requests will not receive responses. Applicants may also call 877-968-7762 and say "Workday" for accommodation assistance. All information provided will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations. At PNC we foster an inclusive and accessible workplace. We provide reasonable accommodations to employment applicants and qualified individuals with a disability who need an accommodation to perform the essential functions of their positions. Equal Employment Opportunity (EEO) PNC provides equal employment opportunity to qualified persons regardless of race, color, sex, religion, national origin, age, sexual orientation, gender identity, disability, veteran status, or other categories protected by law. This position is subject to the requirements of Section 19 of the Federal Deposit Insurance Act (FDIA) and, for any registered role, the Secure and Fair Enforcement for Mortgage Licensing Act of 2008 (SAFE Act) and/or the Financial Industry Regulatory Authority (FINRA), which prohibit the hiring of individuals with certain criminal history. California Residents Refer to the California Consumer Privacy Act Privacy Notice to gain understanding of how PNC may use or disclose your personal information in our hiring practices.

• Perform comprehensive analysis of commercial and financial data for acquisition targets. • Prepare and present assessments of the initial suitability of acquisition targets. • Conduct market research to understand industry trends and identify new acquisition opportunities. • Identify software companies that meet our acquisition criteria/metrics and advance opportunities through the transaction cycle. • Support the M&A team with various ad-hoc tasks related to closing ongoing transactions. • Collaborate and coordinate with cross-functional teams on data requests, information sharing, project meetings, and transaction execution.