A women-led clean energy solutions company, ranked #10 in the energy category on the 2022 Inc. 5000 list.
Customer Service and Rebate Processing Specialist
Location
Utah
Posted
103 days ago
Salary
0
Seniority
Mid Level
Job Description
Customer Service and Rebate Processing Specialist
Resource Innovations
Resource Innovations is seeking Customer Service / Data Entry Specialists to provide processing and customer support for multiple clients throughout the nation. If you agree that climate change is one of the biggest issues facing the world today and want to be able to do something contribute to climate change mitigation, then working for Resource Innovations Business Processing team is for you. Resource Innovations (RI) is a women-led energy transformation firm focused on impact. Building on our expertise in energy efficiency, we're constantly expanding our portfolio of clean energy solutions to guide utilities through increasingly complex, connected challenges. Load flexibility. Electrification. Carbon reduction. With every step, we're leading the charge to power change. - Provides basic troubleshooting and recommend solutions - Data Entry - enters data into various database applications - Receives data and sourcing documents, compiles, sorts, interprets and verifies data to be entered - Maintains electronic and hard-copy filing system of applications, rebates and other supporting documents. - Communicates effectively as part of team approach with other departments in servicing customers. - Provides customer service activities such as responding to emails and phone calls. - Provides exceptional customer service and call handling in a customer centric environment.• Safeguards confidential customer information - May provide peer training to co-workers job shadowing support as assigned in area of responsibility - Willing to support any program within the department as assigned - Other duties as assigned
Job Requirements
- Minimum of a high school diploma or equivalent
- Must be able to an 8-hour shift as assigned within the hours of 8 am to 6 pm
- Minimum 6+ months of related work experience in a call center environment
- Proficiency in 10-key data entry from computer keyboard.
- Experience with various Microsoft programs, including Word, Excel, Access
- Strong attention to detail
- Strong organizational and prioritization skills and ability to multi-task
- Excellent written and verbal communication skills
- A positive and customer - friendly outlook
- Able to follow directions as they are given
- Preferred Education, Skills and Experience:
- Experience in a data entry processing and customer centric call center environment preferred.
- Experience working in energy efficiency or utility fields a plus
- English and Spanish speaking
Benefits
- About Resource Innovations
- Resource Innovations (RI) is a women-led energy transformation firm focused on impact. Building on our expertise in energy efficiency, we’re constantly expanding our portfolio of clean energy solutions to guide utilities through increasingly complex, connected challenges. Load flexibility. Electrification. Carbon reduction. With every step, we’re leading the charge to power change.
- Resource Innovations is an Equal Opportunity Employer, committed to ensuring equal employment opportunities for all job applicants and employees without regard to race, color, religion, national origin, gender, age, disability, marital status, genetics, protected veteran status, sexual orientation, or any other protected status. In addition to federal law requirements, Resource Innovations complies with applicable state and local laws governing non-discrimination in employment in every location in which the company does work.
- Compensation & Benefits
- Resource Innovations offers competitive salaries based on a candidate's skills, experience and qualifications for the position. The base salary for this position is $17.00 per hour. In addition to base pay, employees may be eligible for a discretionary annual bonus. The stated salary represents the expected compensation for this position. Final compensation will be determined based on factors such as the candidate's experience, education and location.
- At Resource Innovations, we believe supporting our people is essential to delivering impact. We offer a comprehensive benefits package designed to promote health, financial security, and work-life balance. This includes three weeks of paid vacation annually, paid holidays, a 401(k) retirement plan with employer match, medical, dental and vision coverage, parental leave, an employee assistance program, commuter benefits, and additional supplemental offerings.
- Employment with Resource Innovations is contingent upon the successful completion of a comprehensive background check and reference check. If applicable to the position, a pre-employment drug screen may also be required.
- The above job description and job requirements are not intended to be all inclusive. Resource Innovations retains the right to make changes or adjustments to job descriptions and/or job requirements at any time without notice.
Related Guides
Related Categories
Related Job Pages
More Customer Support Jobs
Cruise Vacation Consultant
HellosunshinetravelsHello Sunshine Travels is a growing travel business dedicated to helping individuals turn their passion for travel into income. We specialize in providing the tools, training, and support for motivated individuals to become successful booking agents. Our mission is to empower self-driven, travel-loving entrepreneurs to work from anywhere while creating unforgettable travel experiences for clients. Whether booking your own vacations or helping others plan theirs, our team members enjoy the freedom of being their own boss while earning income doing what they love.
This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more. Role Description Are you passionate about family travel, cruising, and helping others plan unforgettable getaways? We are seeking a motivated, service-driven Family Vacation Planner / Cruise Vacation Consultant to join our growing travel team! In this role, you will help clients design their perfect vacations—from selecting the ideal cruise itinerary to curating family-friendly adventures and onboard experiences. If you love travel and enjoy providing exceptional service, this opportunity is a perfect fit. Key Responsibilities - Guide clients through cruise and family-vacation options, destinations, and packages to create tailored travel experiences. - Assist with bookings, modifications, payments, and cancellations while following vendor and company guidelines. - Provide detailed information on cruise lines, ships, ports of call, excursions, resort stays, and travel requirements. - Respond promptly and professionally to client inquiries via phone, email, social media, and messaging platforms. - Deliver a seamless start-to-finish experience—from first inquiry to post-trip follow-up. - Maintain accurate records of quotes, client communication, and confirmed bookings. - Stay current on travel industry trends, promotions, and exclusive partner offers. - Collaborate with team members to enhance client satisfaction and sales performance. Qualifications - Must be at least 18 years of age and reside in the United States. - Experience in travel planning, hospitality, sales, or customer service preferred (cruise experience is a plus). - Excellent communication, customer service, and interpersonal skills. - Highly organized, self-motivated, and able to manage multiple clients at once. - Tech-savvy and comfortable using booking platforms, CRM tools, and social media. - Strong attention to detail and a solution-focused mindset. Benefits - Access to top cruise vendors, resorts, and exclusive travel agent perks. - Comprehensive training and ongoing mentorship to help you grow. - Flexible, remote work environment—set your own hours and build your income. - Unlimited earning potential through commissions. - Supportive team culture focused on development, collaboration, and success.
Customer Service
HellosunshinetravelsHello Sunshine Travels is a growing travel business dedicated to helping individuals turn their passion for travel into income. We specialize in providing the tools, training, and support for motivated individuals to become successful booking agents. Our mission is to empower self-driven, travel-loving entrepreneurs to work from anywhere while creating unforgettable travel experiences for clients. Whether booking your own vacations or helping others plan theirs, our team members enjoy the freedom of being their own boss while earning income doing what they love.
This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more. Role Description We're looking for an enthusiastic and detail-oriented Customer Service Representative to join our growing travel team! In this role, you'll provide world-class service to clients before, during, and after their trips ensuring every traveler has a smooth, memorable experience. - Communicate with clients via phone, email, or chat to assist with travel inquiries and bookings. - Provide quotes, itineraries, and travel recommendations based on client preferences. - Handle changes, cancellations, and special requests with professionalism and care. - Maintain accurate client profiles and documentation. - Collaborate with travel vendors, cruise lines, and resorts to resolve issues efficiently. - Follow up with clients post-travel to ensure satisfaction and encourage referrals. - Stay current on promotions, destinations, and supplier policies. - Support the sales and travel advisor team by ensuring excellent client experience. Qualifications - Strong communication and problem-solving skills. - Customer service or hospitality experience preferred (travel industry a plus!). - Self-motivated and organized, with attention to detail. - Comfortable working remotely and managing multiple clients at once. - Proficient in using online tools and booking platforms (training provided). - Passion for travel and helping others create unforgettable memories! Benefits - Full training and certification programs provided. - Flexible work-from-home schedule. - Access to travel discounts and exclusive perks. - Growth opportunities and performance bonuses.
Customer Service Representative
HellosunshinetravelsHello Sunshine Travels is a growing travel business dedicated to helping individuals turn their passion for travel into income. We specialize in providing the tools, training, and support for motivated individuals to become successful booking agents. Our mission is to empower self-driven, travel-loving entrepreneurs to work from anywhere while creating unforgettable travel experiences for clients. Whether booking your own vacations or helping others plan theirs, our team members enjoy the freedom of being their own boss while earning income doing what they love.
This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more. Role Description We're looking for an enthusiastic and detail-oriented Customer Service Representative to join our growing travel team! In this role, you'll provide world-class service to clients before, during, and after their trips ensuring every traveler has a smooth, memorable experience. - Communicate with clients via phone, email, or chat to assist with travel inquiries and bookings. - Provide quotes, itineraries, and travel recommendations based on client preferences. - Handle changes, cancellations, and special requests with professionalism and care. - Maintain accurate client profiles and documentation. - Collaborate with travel vendors, cruise lines, and resorts to resolve issues efficiently. - Follow up with clients post-travel to ensure satisfaction and encourage referrals. - Stay current on promotions, destinations, and supplier policies. - Support the sales and travel advisor team by ensuring excellent client experience. Qualifications - Strong communication and problem-solving skills. - Customer service or hospitality experience preferred (travel industry a plus!). - Self-motivated and organized, with attention to detail. - Comfortable working remotely and managing multiple clients at once. - Proficient in using online tools and booking platforms (training provided). - Passion for travel and helping others create unforgettable memories! Benefits - Full training and certification programs provided. - Flexible work-from-home schedule. - Access to travel discounts and exclusive perks. - Growth opportunities and performance bonuses.
Cruise & Travel Advisor
HellosunshinetravelsHello Sunshine Travels is a growing travel business dedicated to helping individuals turn their passion for travel into income. We specialize in providing the tools, training, and support for motivated individuals to become successful booking agents. Our mission is to empower self-driven, travel-loving entrepreneurs to work from anywhere while creating unforgettable travel experiences for clients. Whether booking your own vacations or helping others plan theirs, our team members enjoy the freedom of being their own boss while earning income doing what they love.
This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more. Role Description Are you passionate about cruising and helping others plan unforgettable getaways? We are seeking a driven and service-oriented Cruise Vacation Consultant to join our growing travel team. In this role, you'll assist clients in designing their perfect cruise vacations—from choosing the right itinerary to securing onboard experiences. If you love talking travel and providing top-tier service, this opportunity is for you! - Guide clients through cruise options, destinations, and packages to create tailored vacation experiences. - Assist with bookings, modifications, and cancellations while adhering to vendor and company policies. - Provide detailed information on cruise lines, ships, ports of call, excursions, and travel requirements. - Respond promptly and professionally to client inquiries via phone, email, and messaging platforms. - Ensure a seamless client experience from initial inquiry to post-cruise follow-up. - Maintain accurate records of interactions, quotes, and confirmed bookings. - Stay up to date with cruise industry trends, promotions, and partner offers. - Collaborate with internal team members to enhance overall client satisfaction. Qualifications - Must be at least 18 years of age and reside in the United States. - Previous experience in travel sales, hospitality, or customer service (cruise experience is a plus). - Excellent communication and interpersonal skills. - Self-motivated with the ability to manage multiple clients and deadlines. - Tech-savvy and comfortable using booking platforms and CRM tools. - Strong attention to detail and a problem-solving mindset. Benefits - Access to industry-leading cruise vendors and exclusive travel perks. - Ongoing training and mentorship in the travel and cruise industry. - Flexible, remote work environment with unlimited earning potential. - Supportive team culture focused on collaboration and growth.
