Role Overview We are seeking motivated, detail-oriented individuals to join our team as Virtual Client Onboarding Specialist. In this fully remote role, you will guide new clients through the setup and coordination travel process, ensuring a seamless and personalized experience from start to finish. This position is perfect for people who enjoy helping others, managing multiple tasks, and delivering outstanding service in a remote setting. No prior experience is required we provide comprehensive training and ongoing support to help you succeed. Key Responsibilities - Assist clients with onboarding and organizing personalized travel plans - Research, compare, and confirm arrangements using approved systems - Provide accurate information and thoughtful recommendations based on client preferences and budgets - Communicate professionally via email, phone, and messaging platforms - Manage updates, changes, and client service inquiries promptly - Maintain organized and accurate client records and documentation - Participate in training sessions, team meetings, and ongoing professional development Qualifications - Strong written and verbal communication skills - Customer-focused with attention to detail and solid organizational abilities - Comfortable working independently in a remote environment - Basic computer proficiency and reliable internet access - Must be at least 18 years old - Legal eligibility to work in the U.S., U.K., Mexico, Australia, or Spain What We Offer - 100% remote position with flexible scheduling - Comprehensive training — no prior experience required - Supportive and collaborative team environment - Performance-based incentives and special perks

Overview We are seeking organized and service-driven professionals to join our team as Client Onboarding Coordinator. In this fully remote role, you will guide new clients through the onboarding process, assist with travel research and booking coordination, and ensure all arrangements are accurate, complete, and aligned with client expectations. This position is ideal for individuals who enjoy structured processes, clear communication, and delivering a smooth, positive first experience for clients. No prior industry experience is required — comprehensive training and ongoing support are provided. Key Responsibilities - Guide clients through the onboarding and booking process from start to finish - Collect and verify client information to ensure accurate reservations - Communicate clearly and professionally via email, phone, and online platforms - Provide general destination and itinerary information - Maintain detailed and organized client records - Follow established procedures to ensure compliance and accuracy - Participate in training sessions and team meetings Perks & Benefits - 100% remote work environment - Flexible scheduling within business needs - Structured onboarding and ongoing mentorship - Performance-based growth opportunities - Supportive, collaborative team culture Required Qualifications - Strong written and verbal communication skills - Excellent attention to detail and organizational ability - Comfortable working independently in a remote setting - Basic computer proficiency and reliable internet access - Must be at least 18 years of age - Residency in the U.S., U.K., or approved regions - No prior travel industry experience required training provided

• Conduct orientation sessions for new employees • Introduce staff to organizational policies, programs, and service expectations • Ensure all onboarding steps are completed for new hires • Support new employees as they transition into their roles • Manage and maintain training modules within the LMS platform • Assign required courses to new employees • Monitor and track staff training completion • Update training materials as program policies evolve • Provide training on housing stabilization services and program expectations • Teach documentation standards and service note requirements • Support staff understanding of Medicaid service documentation • Coordinate training related to client engagement, housing search strategies, and community resource navigation • Coordinate shadowing opportunities for new staff • Support practical learning experiences • Provide coaching to staff during their first 30–60 days • Work closely with supervisors to ensure new staff develop strong service delivery skills • Facilitate periodic staff training sessions • Identify skill gaps and training opportunities • Recommend improvements to training systems and onboarding processes • Support ongoing professional development for staff

Pay: $24.51 - $29.52 per hour Job description: About Our Organization: We are a New Jersey-based human services organization providing Housing Supports, Home Health, and Intellectual & Developmental Disabilities (IDD) services to individuals across all 21 counties in New Jersey. Our programs are designed to help individuals experiencing housing instability, healthcare challenges, or developmental disabilities access the support they need to live safely and independently within their communities. Through partnerships with Medicaid programs, managed care organizations, healthcare providers, and community organizations, our team works to ensure individuals receive housing stabilization services, healthcare coordination, and community-based support. Our Housing Supports program assists individuals in: - locating safe and affordable housing - securing and maintaining stable tenancy - navigating housing barriers and landlord relationships - connecting to healthcare and community services Our Home Health and IDD programs provide additional services that help individuals maintain independence and improve quality of life. As our programs continue to grow statewide, we are seeking a Training & Onboarding Coordinator to ensure new staff receive the training and support needed to deliver high-quality services. Position Overview The Training & Onboarding Coordinator is responsible for preparing new employees to successfully serve individuals receiving housing stabilization services, home health support, and IDD services. This role leads staff onboarding, training coordination, and workforce development efforts to ensure employees understand program policies, service delivery expectations, documentation standards, and client engagement practices. The coordinator will manage the organization’s Learning Management System training platform, deliver new employee orientation, and support new staff during their first 30–60 days of employment. This role helps ensure staff are fully prepared to support individuals experiencing housing instability, medical challenges, and developmental disabilities. Key ResponsibilitiesNew Hire Onboarding - Conduct orientation sessions for new employees - Introduce staff to organizational policies, programs, and service expectations - Ensure all onboarding steps are completed for new hires - Support new employees as they transition into their roles Training Program Management - Manage and maintain training modules within the LMS platform - Assign required courses to new employees - Monitor and track staff training completion - Update training materials as program policies evolve Staff Training & Development - Provide training on housing stabilization services and program expectations - Teach documentation standards and service note requirements - Support staff understanding of Medicaid service documentation - Coordinate training related to client engagement, housing search strategies, and community resource navigation Field Training Support - Coordinate shadowing opportunities for new staff - Support practical learning experiences - Provide coaching to staff during their first 30–60 days - Work closely with supervisors to ensure new staff develop strong service delivery skills Continuous Workforce Development - Facilitate periodic staff training sessions - Identify skill gaps and training opportunities - Recommend improvements to training systems and onboarding processes - Support ongoing professional development for staff Qualifications Preferred qualifications include: - Bachelor’s degree in Education, Social Work, Human Services, Healthcare Administration, or related field (preferred) - 2–3 years experience in workforce training, onboarding, or staff development - Experience working in human services, healthcare, housing programs, or IDD services - Experience delivering training sessions or facilitating group learning - Strong organizational and communication skills - Comfort using online learning platforms such as LMS systems Skills & Competencies Successful candidates will demonstrate: - strong training and presentation skills - excellent communication and interpersonal abilities - strong organizational and time management skills - ability to mentor and coach new employees - attention to detail and ability to maintain training records Why Join Our Team Joining our organization provides an opportunity to make a meaningful impact in communities across New Jersey by helping individuals access housing, healthcare services, and community support. Our team is dedicated to improving the lives of individuals experiencing housing instability and supporting those with healthcare and developmental needs. As we continue to expand our programs, we are committed to building a well-trained workforce capable of delivering high-quality services. Benefits: - 401(k) - Health insurance - Paid time off