Job Closed

This listing is no longer active.

Anywhere logo
Anywhere

Anywhere is a global franchisor of some of the most recognized brands in the real estate industry. Our Franchise Group delivers value to agents and brokers through powerful marketing, sales support systems, training, mentorship, and tools & technology that help to fuel their success in a competitive real estate environment. Anywhere Real Estate Inc. (NYSE: HOUS) is moving real estate to what's next. Home to some of the most recognized brands in real estate, we fulfill our purpose to empower everyone’s next move through our leading integrated services, which include franchise, brokerage, relocation, and title and settlement businesses, as well as mortgage and title insurance underwriter minority owned joint ventures. Anywhere supports nearly 1 million home sale transactions annually and our portfolio of industry-leading brands turns houses into homes in more than 118 countries and territories across the world. At Anywhere, we are empowering everyone’s next move – your career included. What differentiates us is our scale, expertise, network, and unique business model that positions us as a trusted advisor throughout every stage of the real estate transaction. We pursue talent – strategic thinkers who are eager to always find a better way, relentlessly focus on talent, obsess about growth, and achieve exceptional results. We value our people-first culture, which thrives on empowerment, innovation, and cross-company collaboration as we keep moving the world forward, together. We are proud of our award-winning culture and are consistently recognized as an employer of choice by various organizations including: Great Place to Work Forbes World's Best Employers Newsweek World's Most Trustworthy Companies Ethisphere World's Most Ethical Companies

Client Experience Specialist

Client Services RepresentativeClient ServicesOtherRemoteTeam 1,001-5,000

Location

United States

Posted

104 days ago

Salary

0

No structured requirement data.

Job Description

Client Experience Specialist

Anywhere

This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more. Role Description The Client Experience Specialist is a service minded professional who manages all non-licensed and limited licensed aspects of the transaction, from contract to close, to create a seamless experience for the agent, consumer and all deal parties. You are part of a collaborative team that is enhancing the way that Coldwell Banker is doing business by eliminating the friction and simplifying the transaction process. The key to success in this role is the ability to multitask, solve problems and communicate effectively with agents, clients, third parties and internal operations. As a trusted professional, you provide our agents, homebuyers, and sellers, the confidence that their transaction is in reliable and skillful hands. This position is 100% remote and will support various markets, primarily in Virginia. The ideal candidate will be able to work in Eastern time. Responsibilities: - Perform non-licensed administrative tasks for real estate agents. - Identify and manage the contractual dates and deadlines and ensure the transaction is closed in a timely, efficient, and accurate manner. - Ensure your real estate license remains in good standing to perform authorized licensed tasks, including drafting contract addendums and amendments. - Collaborate closely with agent services department, agents or other third parties to ensure all proper documentation has been received for compliance in the transaction file in the appropriate systems. - Organize all transaction details in applicable systems while providing continuous updates to the agent, client and third parties. - Serve as all deal stakeholder’s point-of-contact for agents and their clients through closing, which includes obtaining documentation or information needed for clear to close. - Own and execute full end-to-end transaction processing by entering transaction-related expenses, verifying accuracy of details, preparing commission invoices, calculating and finalizing commission payments, and proactively resolving discrepancies to ensure timely and accurate agent payouts. - Regularly update and manage communication with all parties involved in the transaction. - Prioritize service to the agent and all parties with a positive and engaging attitude to create a seamless experience. Qualifications - Minimum of 2 years Real Estate/mortgage/title administration/transaction coordination experience required. - Active real estate license in good standing, preferably in VA. Requirements - Self-motivated - able to work independently with a sense of urgency in a fast-paced, high volume paperless environment. - People first approach - keeping the agent and consumer at the center of the transaction by anticipating their needs to provide exceptional customer service throughout the transaction process. - Technical - ability to learn and navigate multiple software systems with an elevated level of competency while demonstrating comfort with transaction management and financial tools. - Analytical Thinking & Transaction Accuracy - able to apply strong critical thinking and problem-solving skills to ensure precise management of financial details such as expenses, invoices, and commission calculations while analyzing data to identify discrepancies, resolve issues promptly, and maintain compliance and data integrity. - Process Management - able to effectively manage end-to-end workflows, prioritize tasks, and ensure timely completion of transaction processing. - Partnership/Collaboration - the individual remains open to others' ideas and exhibits willingness to try new things. - Oral/Written Communication - the individual speaks clearly and persuasively in positive or negative situations to clearly advise and resolve any issues. - Quality Assurance - demonstrates accuracy and thoroughness and monitors their own work to ensure quality. - Adaptability - the individual adapts to changes in the work environment, prioritizes and manages competing demands, and can deal with frequent changes or delays while remaining resilient. - Building Collaborative Relationships - the individual develops, maintains, and strengthens partnerships with agents and colleagues while providing information and support. Benefits - Medical, Dental, Vision, Short-term and Long-term disability benefits, AD&D - 401(k) savings plan with company match - Paid Time Off to Include Holidays, Vacation Time, and Sick Time - Paid Family & Paternity Leave - Life Insurance - Business Travel Accident Insurance - All employees receive access to LinkedIn Learning - Tuition reimbursement for approved programs - Employee Referral Program - Adoption Assistance Program - Employee Assistance Program - Health and Wellness Program and Incentives - Employee Discounts - Employee Resource Groups

Job Requirements

  • Minimum of 2 years Real Estate/mortgage/title administration/transaction coordination experience required.
  • Active real estate license in good standing, preferably in VA.
  • Self-motivated - able to work independently with a sense of urgency in a fast-paced, high volume paperless environment.
  • People first approach - keeping the agent and consumer at the center of the transaction by anticipating their needs to provide exceptional customer service throughout the transaction process.
  • Technical - ability to learn and navigate multiple software systems with an elevated level of competency while demonstrating comfort with transaction management and financial tools.
  • Analytical Thinking & Transaction Accuracy - able to apply strong critical thinking and problem-solving skills to ensure precise management of financial details such as expenses, invoices, and commission calculations while analyzing data to identify discrepancies, resolve issues promptly, and maintain compliance and data integrity.
  • Process Management - able to effectively manage end-to-end workflows, prioritize tasks, and ensure timely completion of transaction processing.
  • Partnership/Collaboration - the individual remains open to others' ideas and exhibits willingness to try new things.
  • Oral/Written Communication - the individual speaks clearly and persuasively in positive or negative situations to clearly advise and resolve any issues.
  • Quality Assurance - demonstrates accuracy and thoroughness and monitors their own work to ensure quality.
  • Adaptability - the individual adapts to changes in the work environment, prioritizes and manages competing demands, and can deal with frequent changes or delays while remaining resilient.
  • Building Collaborative Relationships - the individual develops, maintains, and strengthens partnerships with agents and colleagues while providing information and support.

Benefits

  • Medical, Dental, Vision, Short-term and Long-term disability benefits, AD&D
  • 401(k) savings plan with company match
  • Paid Time Off to Include Holidays, Vacation Time, and Sick Time
  • Paid Family & Paternity Leave
  • Life Insurance
  • Business Travel Accident Insurance
  • All employees receive access to LinkedIn Learning
  • Tuition reimbursement for approved programs
  • Employee Referral Program
  • Adoption Assistance Program
  • Employee Assistance Program
  • Health and Wellness Program and Incentives
  • Employee Discounts
  • Employee Resource Groups

Related Job Pages

More Client Services Representative Jobs

OtherRemoteTeam 2-10

What could an extra $1,000-$2,000 each month do for your household? We are helping teams find qualified candidates the chance to enter financial services on a part-time basis while working fully remotely. This means that you get all the earning potential of a trillion-dollar industry without having to give up the security of your current position. Pay off your house early, take the vacations your family deserves, or save for early retirement. 20 hours per week, from home, is all it takes to learn a new skill that could change everything! Through providing personalized benefits solutions, you’ll be the architect of your client’s security tomorrow. In this role, you can expect to: • Converse virtually with clients, weaving financial strategies that empower. • Cultivate client bonds that stand the test of time. • Ride the crest of industry trends, fortifying your knowledge. • Work alongside a dynamic remote team, where collaboration is the heartbeat of success. Benefits: • Work virtually, from anywhere • Comprehensive training provided • A fun, energetic, and positive team environment • Rapid career growth and advancement opportunities • Weekly pay Responsibilities: • Calling and receiving calls from clients • Scheduling appointments with clients who request our benefits • Presenting and explaining insurance products and benefits packages virtually • Completing applications for insurance products • Attending ongoing, optional training sessions *All interviews will be conducted via Zoom video conferencing (Global Elite Empire Consultants is a third-party recruiter, not an insurance agency)

United States
$1K - $2K / month
Job Closed
OtherRemoteTeam 51-200

Job DetailsJob Location: CARS Danbury - Danbury, CT 06810Salary Range: $25.00 - $29.00 HourlyCenter for Advanced Reproductive Services Position: Financial Services Representative Department: Financial Counseling / Revenue Cycle Reports To: Financial Services Manager Location: Remote Typical Hours: Monday-Friday, 7:30am-4:30pm or 8:00am-5:00pm Position Summary The Financial Services Representative (FSR) plays a critical role in supporting patients through the financial aspects of fertility care. This position is responsible for insurance verification, financial counseling, treatment cost estimates, and payment coordination for fertility services, including diagnostic testing and treatment. The FSR serves as a knowledgeable, compassionate resource for patients navigating complex coverage and payment options. Key Responsibilities: Patient Financial Counseling Provide clear, empathetic financial counseling to patients regarding fertility treatment costs, insurance benefits, and out-of-pocket responsibilities Review treatment plans with patients and explain financial obligations prior to the start of care Assist patients with understanding coverage for diagnostic services, infertility treatments, IVF, IUI, fertility preservation, and related medications Insurance Verification & Authorization Insurance verifications and prior authorizations are performed by a third-party partner; however, ultimate responsibility for accuracy and follow-up remains with this role. Verify insurance eligibility and benefits for infertility and reproductive services Obtain prior authorizations and referrals as required Communicate with insurance carriers to resolve benefit questions, denials, and coverage discrepancies Billing & Payment Coordination Generate accurate treatment estimates/consents and collect payments according to clinic policy coordinating with third-party financing programs as needed to facilitate patient payment arrangements Ensure financial clearance prior to services/treatment start dates Completes verification of superbills in a timely manner monitoring accounts for accuracy and completeness Collaboration & Documentation Work closely with physicians, nursing staff, and clinical coordinators to align financial and clinical workflows Maintain accurate and timely documentation in the electronic medical record (EMR) and billing systems Support compliance with clinic policies, payer requirements, and HIPAA regulations Patient Advocacy & Support Serve as a patient advocate by addressing financial concerns with professionalism, discretion, and sensitivity Respond promptly to patient inquiries via phone, email, and in person Contribute to a positive patient experience during what can be a highly emotional treatment journey Qualifications Required High school diploma or equivalent Minimum of 2 years’ experience in medical billing, insurance verification, or financial counseling Strong understanding of insurance plans, benefits, and prior authorization processes Excellent communication, organizational, and customer service skills Preferred Experience in infertility, reproductive endocrinology, OB/GYN, or specialty medical practice Familiarity with ART procedures and fertility benefit structures Experience with EMR and practice management systems Associate’s or Bachelor’s degree in healthcare administration, business, or related field Skills & Competencies Compassionate and patient-centered approach Ability to explain complex financial and insurance information clearly Strong attention to detail and accuracy Ability to manage multiple priorities in a fast-paced clinical environment Professionalism and discretion when handling sensitive information Work Environment Remote home office location

United States
$25 - $29 / hour
Job Closed

We are seeking a highly organized Client Care Coordinator to manage the logistical side of our clients' travel experiences. Working remotely, you will ensure all bookings, changes, and inquiries are handled with precision. This role is perfect for a detail-oriented professional who enjoys helping others navigate the complexities of travel. Key Responsibilities - Coordinate communication between clients and travel providers to resolve questions and issues. - Manage administrative tasks related to booking confirmations, cancellations, and refunds. - Ensure all client data and itinerary details are accurate and up to date. - Provide clear, step-by-step assistance to clients regarding travel regulations and policies. - Collaborate with the remote team to streamline service processes and improve client satisfaction. Ideal Candidate - Detail-Oriented: You pay close attention to dates, names, and specific travel requirements. - Strong Communicator: You can explain complex travel information simply and clearly. - Self-Motivated: You thrive in a remote environment where you manage your own workflow. - Proficiency: Familiarity with digital tools (Google Workspace, CRMs, etc.) is essential. - Passion: An interest in the travel industry and helping others explore the world. What We Offer - Remote position with a flexible schedule. - A collaborative culture that values your input. - Full training provided to ensure your success. - Competitive travel perks and benefits.

United States

We are seeking a highly organized Client Care Coordinator to manage the logistical side of our clients' travel experiences. Working remotely, you will ensure all bookings, changes, and inquiries are handled with precision. This role is perfect for a detail-oriented professional who enjoys helping others navigate the complexities of travel. Key Responsibilities - Coordinate communication between clients and travel providers to resolve questions and issues. - Manage administrative tasks related to booking confirmations, cancellations, and refunds. - Ensure all client data and itinerary details are accurate and up to date. - Provide clear, step-by-step assistance to clients regarding travel regulations and policies. - Collaborate with the remote team to streamline service processes and improve client satisfaction. Ideal Candidate - Detail-Oriented: You pay close attention to dates, names, and specific travel requirements. - Strong Communicator: You can explain complex travel information simply and clearly. - Self-Motivated: You thrive in a remote environment where you manage your own workflow. - Proficiency: Familiarity with digital tools (Google Workspace, CRMs, etc.) is essential. - Passion: An interest in the travel industry and helping others explore the world. What We Offer - Remote position with a flexible schedule. - A collaborative culture that values your input. - Full training provided to ensure your success. - Competitive travel perks and benefits.

United States