Job DetailsJob Location: CARS Danbury - Danbury, CT 06810Salary Range: $25.00 - $29.00 HourlyCenter for Advanced Reproductive Services Position: Financial Services Representative Department: Financial Counseling / Revenue Cycle Reports To: Financial Services Manager Location: Remote Typical Hours: Monday-Friday, 7:30am-4:30pm or 8:00am-5:00pm Position Summary The Financial Services Representative (FSR) plays a critical role in supporting patients through the financial aspects of fertility care. This position is responsible for insurance verification, financial counseling, treatment cost estimates, and payment coordination for fertility services, including diagnostic testing and treatment. The FSR serves as a knowledgeable, compassionate resource for patients navigating complex coverage and payment options. Key Responsibilities: Patient Financial Counseling Provide clear, empathetic financial counseling to patients regarding fertility treatment costs, insurance benefits, and out-of-pocket responsibilities Review treatment plans with patients and explain financial obligations prior to the start of care Assist patients with understanding coverage for diagnostic services, infertility treatments, IVF, IUI, fertility preservation, and related medications Insurance Verification & Authorization Insurance verifications and prior authorizations are performed by a third-party partner; however, ultimate responsibility for accuracy and follow-up remains with this role. Verify insurance eligibility and benefits for infertility and reproductive services Obtain prior authorizations and referrals as required Communicate with insurance carriers to resolve benefit questions, denials, and coverage discrepancies Billing & Payment Coordination Generate accurate treatment estimates/consents and collect payments according to clinic policy coordinating with third-party financing programs as needed to facilitate patient payment arrangements Ensure financial clearance prior to services/treatment start dates Completes verification of superbills in a timely manner monitoring accounts for accuracy and completeness Collaboration & Documentation Work closely with physicians, nursing staff, and clinical coordinators to align financial and clinical workflows Maintain accurate and timely documentation in the electronic medical record (EMR) and billing systems Support compliance with clinic policies, payer requirements, and HIPAA regulations Patient Advocacy & Support Serve as a patient advocate by addressing financial concerns with professionalism, discretion, and sensitivity Respond promptly to patient inquiries via phone, email, and in person Contribute to a positive patient experience during what can be a highly emotional treatment journey Qualifications Required High school diploma or equivalent Minimum of 2 years’ experience in medical billing, insurance verification, or financial counseling Strong understanding of insurance plans, benefits, and prior authorization processes Excellent communication, organizational, and customer service skills Preferred Experience in infertility, reproductive endocrinology, OB/GYN, or specialty medical practice Familiarity with ART procedures and fertility benefit structures Experience with EMR and practice management systems Associate’s or Bachelor’s degree in healthcare administration, business, or related field Skills & Competencies Compassionate and patient-centered approach Ability to explain complex financial and insurance information clearly Strong attention to detail and accuracy Ability to manage multiple priorities in a fast-paced clinical environment Professionalism and discretion when handling sensitive information Work Environment Remote home office location

We are seeking a highly organized Client Care Coordinator to manage the logistical side of our clients' travel experiences. Working remotely, you will ensure all bookings, changes, and inquiries are handled with precision. This role is perfect for a detail-oriented professional who enjoys helping others navigate the complexities of travel. Key Responsibilities - Coordinate communication between clients and travel providers to resolve questions and issues. - Manage administrative tasks related to booking confirmations, cancellations, and refunds. - Ensure all client data and itinerary details are accurate and up to date. - Provide clear, step-by-step assistance to clients regarding travel regulations and policies. - Collaborate with the remote team to streamline service processes and improve client satisfaction. Ideal Candidate - Detail-Oriented: You pay close attention to dates, names, and specific travel requirements. - Strong Communicator: You can explain complex travel information simply and clearly. - Self-Motivated: You thrive in a remote environment where you manage your own workflow. - Proficiency: Familiarity with digital tools (Google Workspace, CRMs, etc.) is essential. - Passion: An interest in the travel industry and helping others explore the world. What We Offer - Remote position with a flexible schedule. - A collaborative culture that values your input. - Full training provided to ensure your success. - Competitive travel perks and benefits.

We are seeking a highly organized Client Care Coordinator to manage the logistical side of our clients' travel experiences. Working remotely, you will ensure all bookings, changes, and inquiries are handled with precision. This role is perfect for a detail-oriented professional who enjoys helping others navigate the complexities of travel. Key Responsibilities - Coordinate communication between clients and travel providers to resolve questions and issues. - Manage administrative tasks related to booking confirmations, cancellations, and refunds. - Ensure all client data and itinerary details are accurate and up to date. - Provide clear, step-by-step assistance to clients regarding travel regulations and policies. - Collaborate with the remote team to streamline service processes and improve client satisfaction. Ideal Candidate - Detail-Oriented: You pay close attention to dates, names, and specific travel requirements. - Strong Communicator: You can explain complex travel information simply and clearly. - Self-Motivated: You thrive in a remote environment where you manage your own workflow. - Proficiency: Familiarity with digital tools (Google Workspace, CRMs, etc.) is essential. - Passion: An interest in the travel industry and helping others explore the world. What We Offer - Remote position with a flexible schedule. - A collaborative culture that values your input. - Full training provided to ensure your success. - Competitive travel perks and benefits.

Were expanding our remote team and seeking motivated, service-driven individuals to join us as Remote Guest Services Representative. In this role, you will guide guests with personalized planning, coordinate reservations, and ensure every detail of their experience is accurate and seamless. If you enjoy helping others, staying organized, and working independently, this opportunity offers flexibility, full training, and long-term growth all from the comfort of home. Role - Assist guests with organizing and coordinating customized plans - Research, compare, and confirm reservation options using approved systems - Provide clear, accurate information and thoughtful recommendations based on guest preferences and budgets - Communicate professionally via email, phone, and messaging platforms - Manage booking updates, changes, and inquiries efficiently - Maintain detailed and organized guest records - Participate in virtual training sessions and team meetings Seeking - Strong written and verbal communication skills (English required) - Excellent attention to detail and organizational abilities - Basic computer proficiency and reliable internet access - Minimum age of 18 - Legal eligibility to work in the U.S., U.K., Mexico, Australia, or Spain What We Offer - Comprehensive training — no prior experience required - Supportive and collaborative team culture - Incentive programs and performance-based perks - Clear path for long-term growth and advancement