• Champions best practices in Agile and Lean practices, coaches teams, and visualizes organizational work. • Effectively communicates across technical and non-technical boundaries, building trust and authenticity. • Optimizes team flow, addresses issues, and builds agile capabilities within the team. • Leads continual planning processes, extending beyond product delivery to post-launch support and benefits realization. • Identifies and rectifies issues in team dynamics, engages in effective feedback, and connects day-to-day work with the product vision. • Understands and contributes to different phases of product delivery, working with Customer Success and Product Lead for continuous improvement. • Effectively manages a business analyst and a Customer Engineer.

Job Overview Were seeking motivated, detail-oriented individuals to join our team as Home-Based Travel Services Manager. In this fully remote role, managing and coordinate client plans, ensure accurate bookings, and deliver a seamless, personalized experience for every client. If you enjoy helping others, staying organized, and taking ownership of client satisfaction, this opportunity offers flexibility, professional growth, and full support no prior travel industry experience required. Key Responsibilities - Create and coordinate customized itineraries tailored to client preferences - Research, compare, and confirm reservation options using approved systems - Provide accurate information and thoughtful recommendations within client budgets - Communicate professionally via email, phone, and messaging platforms - Manage booking updates, changes, and service-related requests efficiently - Maintain organized and accurate client documentation - Participate in ongoing training sessions, team meetings, and professional development Qualifications - Strong written and verbal communication skills - Attention to detail and strong organizational abilities - Self-motivated and comfortable working independently in a remote environment - Basic computer proficiency with internet access - Minimum age of 18 - Legal eligibility to work in the U.S., U.K., Mexico, Australia, or Spain - Professional English communication skills What We Offer - 100% home-based opportunity - Flexible scheduling within business needs - Structured training and ongoing mentorship - Incentive programs and special performance perks - Clear path for long-term growth and advancement

• Monitor and influence how the brand is presented in AI-generated search results (e.g., ChatGPT, Gemini), by improving the reputation across authoritative platforms frequently referenced by LLMs (e.g., Trustpilot, Sitejabber, Reddit, Quora) • Design strategies for leveraging Reddit and Quora not only for sentiment shaping, but also as emerging sources of qualified organic traffic and brand discovery • Collaborate with AI/SEO specialists to ensure reputation signals (reviews, user-generated content) are consistently indexed and recognized by search engines and generative AI models • Analyze the impact of reputation and community management on core business KPIs • Develop company-wide playbooks, systems, and workflows for reputation and review management • Partner with the Customer Support team to process and respond to user feedback • Lead SERM (Search Engine Reputation Management) efforts to improve branded search visibility • Build and test hypotheses to optimize SERM performance metrics Analyze customer pain points in reviews and translate them into actionable hypotheses for the Growth Hacking team • Contribute to SEO and PR initiatives by creating or coordinating content tied to review and reputation strategy • Work cross-functionally with Customer Support, Social Media, PR, Marketing, and Product teams • Establish analytics-based systems to monitor, report, and mitigate reputation risks proactively.

• Develop and strengthen distributor partnerships to drive territory growth, market expansion, and revenue targets. • Own territory strategy, including account segmentation, prioritization, business planning, and identification of new opportunities. • Maintain strong field presence and regular communication, building trusted relationships with distributors and physicians. • Conduct business reviews, track performance, and implement growth initiatives. • Collaborate with Marketing and Medical Education to deliver training, commercial initiatives, and market development activities. • Gather market insights, customer feedback, and competitor intelligence to inform strategic decisions. • Manage forecasting, reporting, CRM, tender and pricing processes, and ensure operational excellence (shipments, AR, internal coordination). • Build relationships with key opinion leaders and represent the company at industry events while ensuring compliance with quality standards.