Role Summary The Remote Client Support Agent provides comprehensive client support by conducting detailed travel research, coordinating reservations, and ensuring all booking details are accurate and complete. This role emphasizes customer service excellence, booking coordination, and administrative accuracy in a fully remote environment. Primary Responsibilities - Assist clients with detailed itinerary planning and travel coordination - Research, compare, and confirm reservation options using approved systems - Provide accurate information and thoughtful recommendations aligned with client preferences and budget - Communicate professionally and clearly with clients via email, phone, and messaging platforms - Manage booking updates, changes, and inquiries in a timely manner - Maintain accurate and detailed client records and documentation - Participate in training sessions, meetings, and ongoing professional development What We Offer - Fully remote work environment - Flexible scheduling options - Ongoing training and professional development - Access to incentive programs and special perks - Supportive and collaborative team culture Required Qualifications - Strong written and verbal communication skills - High attention to detail with strong organizational abilities - Basic computer proficiency and reliable internet access - Must be at least 18 years of age - Legal eligibility to work in the U.S., U.K., Mexico, Australia, or Spain - Proficiency in English communication

Role Summary The Client Support Representative provides comprehensive support to clients by assisting with travel research, coordinating reservations, and ensuring all booking details are accurate and complete. This fully remote role focuses on delivering excellent customer service, efficient booking coordination, and strong administrative support. This position is ideal for detail-oriented individuals who are comfortable working independently and enjoy supporting clients in a service-focused environment. Primary Responsibilities - Assist clients with organizing and coordinating personalized travel plans - Research, compare, and confirm reservation options using approved systems - Provide accurate information and tailored recommendations based on client preferences and budgets - Communicate professionally with clients via email, phone, and messaging platforms - Manage booking updates, changes, and service-related inquiries in a timely manner - Maintain detailed and accurate client records, documentation, and correspondence - Participate in required training, meetings, and ongoing professional development Required Qualifications - Strong written and verbal communication skills - High attention to detail with strong organizational abilities - Basic computer proficiency and reliable internet access - Ability to work independently in a remote environment - Must be at least 18 years of age - Legal eligibility to work in the U.S., U.K., Mexico, Australia, or Spain What We Offer - Fully remote position with flexible scheduling - Ongoing training and professional development - Access to incentive programs and special perks - Supportive and collaborative team environment

Role Summary We are currently hiring Client Support Representative to support clients with travel research, booking coordination, and customer service in a fully remote environment. This role is ideal for detail-oriented individuals who enjoy helping others, working independently, and managing multiple tasks with accuracy. No prior travel industry experience is required. Training and ongoing support are provided. Key Responsibilities Assist clients with organizing and coordinating personalized travel plans Research and confirm reservation options using approved systems Provide accurate information and helpful recommendations based on client needs and budgets Communicate professionally with clients via email, phone, and messaging platforms Manage booking updates, changes, and service-related inquiries Maintain accurate client records and documentation Participate in required training and team meetings Qualifications Strong communication and customer service skills Attention to detail and basic organizational abilities Comfortable working independently in a remote setting Basic computer skills and reliable internet access Must be at least 18 years old Legal eligibility to work in the U.S., U.K., Mexico, Australia, or Spain What We Offer Fully remote role with flexible scheduling Training provided; no experience required Supportive team environment Incentive programs and special perks Opportunity for long-term growth

This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more. Role Description The Client Experience Specialist is a service minded professional who manages all non-licensed and limited licensed aspects of the transaction, from contract to close, to create a seamless experience for the agent, consumer and all deal parties. You are part of a collaborative team that is enhancing the way that Coldwell Banker is doing business by eliminating the friction and simplifying the transaction process. The key to success in this role is the ability to multitask, solve problems and communicate effectively with agents, clients, third parties and internal operations. As a trusted professional, you provide our agents, homebuyers, and sellers, the confidence that their transaction is in reliable and skillful hands. This position is 100% remote and will support various markets, primarily in Virginia. The ideal candidate will be able to work in Eastern time. Responsibilities: - Perform non-licensed administrative tasks for real estate agents. - Identify and manage the contractual dates and deadlines and ensure the transaction is closed in a timely, efficient, and accurate manner. - Ensure your real estate license remains in good standing to perform authorized licensed tasks, including drafting contract addendums and amendments. - Collaborate closely with agent services department, agents or other third parties to ensure all proper documentation has been received for compliance in the transaction file in the appropriate systems. - Organize all transaction details in applicable systems while providing continuous updates to the agent, client and third parties. - Serve as all deal stakeholder’s point-of-contact for agents and their clients through closing, which includes obtaining documentation or information needed for clear to close. - Own and execute full end-to-end transaction processing by entering transaction-related expenses, verifying accuracy of details, preparing commission invoices, calculating and finalizing commission payments, and proactively resolving discrepancies to ensure timely and accurate agent payouts. - Regularly update and manage communication with all parties involved in the transaction. - Prioritize service to the agent and all parties with a positive and engaging attitude to create a seamless experience. Qualifications - Minimum of 2 years Real Estate/mortgage/title administration/transaction coordination experience required. - Active real estate license in good standing, preferably in VA. Requirements - Self-motivated - able to work independently with a sense of urgency in a fast-paced, high volume paperless environment. - People first approach - keeping the agent and consumer at the center of the transaction by anticipating their needs to provide exceptional customer service throughout the transaction process. - Technical - ability to learn and navigate multiple software systems with an elevated level of competency while demonstrating comfort with transaction management and financial tools. - Analytical Thinking & Transaction Accuracy - able to apply strong critical thinking and problem-solving skills to ensure precise management of financial details such as expenses, invoices, and commission calculations while analyzing data to identify discrepancies, resolve issues promptly, and maintain compliance and data integrity. - Process Management - able to effectively manage end-to-end workflows, prioritize tasks, and ensure timely completion of transaction processing. - Partnership/Collaboration - the individual remains open to others' ideas and exhibits willingness to try new things. - Oral/Written Communication - the individual speaks clearly and persuasively in positive or negative situations to clearly advise and resolve any issues. - Quality Assurance - demonstrates accuracy and thoroughness and monitors their own work to ensure quality. - Adaptability - the individual adapts to changes in the work environment, prioritizes and manages competing demands, and can deal with frequent changes or delays while remaining resilient. - Building Collaborative Relationships - the individual develops, maintains, and strengthens partnerships with agents and colleagues while providing information and support. Benefits - Medical, Dental, Vision, Short-term and Long-term disability benefits, AD&D - 401(k) savings plan with company match - Paid Time Off to Include Holidays, Vacation Time, and Sick Time - Paid Family & Paternity Leave - Life Insurance - Business Travel Accident Insurance - All employees receive access to LinkedIn Learning - Tuition reimbursement for approved programs - Employee Referral Program - Adoption Assistance Program - Employee Assistance Program - Health and Wellness Program and Incentives - Employee Discounts - Employee Resource Groups