• The Implementation Analyst II will be responsible for helping bswift meet and exceed client expectations by building, testing, and auditing client systems while supporting consumers with best-in-class benefits administration software and services. • Build and audit client sites, including benefit plan rules, plan details, rates, and enrollment rules. • Test client sites to ensure proper system functionality and quality. • Import client data into the system and ensure data accuracy throughout implementation. • Prepare employee and employer communication documents. • Triage client tickets and questions via email and voicemail and provide appropriate next response times. • Resolve data discrepancies with external vendors and ensure accurate information exchange. • Audit system data from various sources and produce summary and detailed reporting. • Prioritize tasks effectively and communicate any conflicts or escalations with team managers.

Our MissionAt Owlet, our mission is to empower parents with the right information at the right time, giving them more peace of mind and more sleep. We believe that every parent deserves to feel confident in their journey, and every baby deserves the best care possible. To achieve this, our internal teams need seamless, automated, and efficient systems. That’s where you come in. The Opportunity As a Supply Planning Analyst, you are the heartbeat of the supply chain management team. Your primary mission is to ensure product availability meets customer demand while masterfully optimizing inventory levels and minimizing operational costs. This role requires a blend of strategic foresight, meticulous inventory management, and seamless logistics coordination with internal and external partners. Core Responsibilities:Production Planning & Procurement - Strategic Procurement: Plan and execute the procurement of finished goods to ensure a steady production flow. - Schedule Optimization: Work directly with suppliers to confirm production and shipping schedules, ensuring every link in the chain is synchronized. - MRP Integrity: Maintain and update lead times and purchasing data within the MRP system to reflect real-time changes in material usage and supply base. - Order Management: Monitor open purchase orders for on-time delivery and manage POs for non-inventory items as needed. Inventory Management & Analysis - Stock Optimization: Ensure inventory levels are maintained at planned targets to balance availability with working capital goals. - Data-Driven Replenishment: Utilize Adaptive and Netsuite ERP data analysis to determine the most effective replenishment methods for assigned products. - Discrepancy Resolution: Collaboratively research and resolve inventory discrepancies to maintain high data integrity. - Shortage Mitigation: Actively track and resolve critical material shortages by coordinating closely with the supplier base. - Performance Tracking: Manage supplier performance and initiate corrective actions to ensure standards are met consistently. Cross-Functional Coordination - Collaborative Planning: Drive CPFR (Collaborative Planning, Forecasting, and Replenishment) efforts to align supply with market reality. - Logistics Support: Assist warehousing and logistics teams to ensure goods reach customers on time.

• Requirements specification. • Requirements attributes. • Use case specification. • Use case model. • Use case interface description. • Supplementary specifications. • Access profile matrix. • Vision document. • Glossary. • System messages. • Requirements management plan. • Information classification record. • User stories and epics. • Audit trail log. • Interpret and update BPMN documentation.

• Build innovative ways of working by developing AI agents that streamline workflows, derive insights and ensure cohesion across keywords, ads, and landing pages • Analyze the impact of campaign changes and market dynamics on SEM channel performance, providing actionable insights that power future playbooks • Utilize data feeds to create personalized ad experiences across thousands of campaigns that maximize relevance in search results • Develop scalable systems that maximize event coverage on Google’s search results by translating SeatGeek’s internal catalog into campaign inputs • Collaborate with our engineering and analytics teams on roadmaps and solutions that help drive profitable growth within the SEM channel • Clearly communicate insights, strategic recommendations, and outcomes through concise, data-driven summaries