• Take full ownership of day-to-day delivery, operations, and execution across a pod-based team • Simplify workflows, eliminate blockers, and keep people and projects moving • Manage and coordinate deliverables across all pods (Campaign, Content, Tech) • Track delivery status and proactively resolve bottlenecks • Oversee QA before launches (links, assets, automations, emails) • Serve as the main point of contact for ongoing clients (non-sales) • Provide regular status updates, deliverable timelines, and next steps • Manage a team of 10–20 freelancers and specialists • Spot inefficiencies and simplify workflows across pods • Use AI and no-code tools (ClickUp, Notion, Make, Zapier) to automate processes • Collaborate with the Tech Pod to roll out backend automations and efficiencies

• Own and optimize the company’s operational infrastructure to ensure disciplined execution, revenue integrity, and organizational clarity. • Build and maintain a living Process Inventory of every operational workflow in the company. • Conduct structured process audits across key business areas: Marketing, Client Handling, Sales, Renewals, Onboarding, Content Systems, and Hiring. • Deliver formal automation proposals with clear rationale: what to change, what to automate, and what stays human. • Manage and maintain Airtable CRM: client records, payment terms, renewals, and pipeline data with 100% accuracy. • Manage Airtable Finance dashboard: track payments, flag overdue accounts, and ensure records are current. • Track client renewal dates and flag accounts to the Enrollment Specialist 30 days prior for follow-up. • Coordinate with the Enrollment Specialist on payment status. • Prepare agendas for team meetings, send Slack reminders, and track action items to completion. • Schedule team training and ensure the team has access to resources, logins, and materials they need. • Provide direct operational support to the COO: planning, priorities, and execution across teams. • Manage ongoing communications with vendors: legal, accountants, and contractors. • Review and draft contracts, propose changes, and send for COO approval before execution. • Schedule and coordinate vendor meetings as needed. • Own hiring admin: candidate screening, recruiter communication, and interview scheduling. • Prepare onboarding plans for future hires. • Keep all internal workspaces, dashboards, documents, and resources organized, accessible, and current across Notion, Airtable, and Slack.

• Operate in an operational role with a focus on execution, but with strong strategic judgment, far above basic administrative tasks. • Provide direct support to the founder and executive team. • Maintain 100% accurate and up-to-date client records, payments, renewals, and contracts. • Provide warm, empathetic, and solutions-oriented client responses via email and phone. • Build, maintain, and improve SOPs, internal workflows, and operational systems. • Organize internal workspaces, dashboards, documents, and resources across Notion, Airtable, Slack, Motion, GHL, Handshake, Dov, Kindly, and other operational tools. • Identify recurring issues and communicate trends or process improvement opportunities to the COO. • Support the COO with planning, priorities, and operational execution across teams. • Maintain a deep understanding of programs, services, and policies to deliver accurate and confident client support. • Prepare documents, meeting agendas, summaries, and follow-up actions. • Provide logistics and operations support for special projects, launches, and in-person events. • Ensure all client and vendor communication is clear, empathetic, and error-free.