• Act as the first point of contact by phone for customers' general inquiries • Relieve the Sales team by handling customer enquiries outside the sales process • Research the current status of orders together with colleagues from other departments • Ensure a smooth customer journey • Help ensure that customers receive their new car as quickly as possible

• Be the first point of contact and support your customers from order confirmation through vehicle handover • Research order status in close collaboration with colleagues from other departments and ensure smooth delivery • Maintain an overview of upcoming tasks at all times and set priorities within the team • Help ensure customers receive their new car as quickly as possible

• Performs telephone triage with diverse patient population • Assesses needed care and collaborates with patients, and others, to provide clinical solutions • Provides comprehensive nursing assessment in an untraditional nursing environment • Actively participates in team conferences and helps assess patient education needs • Notifies each practice, physician, and/or managed care client of all encounters with patients, parents or managed care clients regardless of follow-up needs before office opening • Notifies designated leadership of operational concerns

• Provide outstanding customer service and technical assistance to families who receive social services across the state • Provide accurate information about eligible benefits • Answer questions and inquiries, troubleshoot issues, document case notes and escalate inquiries when necessary • Assess eligibility by reviewing client information against established program requirements • Research inquiries using available resources • Manage multiple tasks simultaneously, remaining calm under pressure during peak call volumes or challenging interactions • Escalate complex or high-priority cases to management or specialized teams • Accurately Document call notes, reports, and updates in the Customer Relationship Management (CRM) system • Collect and evaluate relevant data to resolve complaints or inquiries • Monitor and report emerging trends or recurring issues in customer calls to inform process improvements • Conduct outbound outreach to families or individuals when required • Collaborate with internal departments to manage administrative tasks and coordinate efforts to meet customer needs