• Support a team of Customer Success Managers with day-to-day operational execution • Prepare materials for customer meetings, QBRs, and executive reviews • Build and maintain customer account documentation, notes, and records • Track customer action items and ensure follow-through • Prepare agendas, presentations, and supporting documentation for customer meetings • Capture and distribute meeting notes with clear action items and owners • Maintain organized customer communication records • Coordinate internal and external meeting scheduling • Track licensing renewals, contract milestones, and expiration dates • Support renewal workflows and follow-up activities • Coordinate with procurement, finance, and engineering teams to ensure accurate renewal execution • Maintain renewal tracking dashboards and reporting • Maintain customer health data, dashboards, and reporting • Track KPIs including backlog, ticket volume, escalations, renewals, and account status • Ensure CRM and internal systems remain accurate and up to date • Produce weekly and monthly reporting for CSM leadership • Execute existing Customer Success playbooks and workflows • Identify process gaps and recommend improvements • Help scale and standardize customer success operations as the company grows

• Primary point of contact for designated accounts, serving as an advocate for customer needs to drive success • Support our customers and partners in their efforts to successfully use and operationalize Bitsight platforms • Perform customer on-boarding, health checks, conduct business reviews, and proactively alert customers of any impending issues • Collaborate with Product Management for product enhancement requests • Develop materials and presentations for C-Suite executives for business reviews • Drive internal process improvement initiatives • Implement risk mitigation plans jointly with the Sales Account Manager • Win as One: Strong alignment with sales and other members of the account team • Customer Focus: Do whatever it takes to delight the customer and leave no doubt on every interaction • Celebrate Successes: Use your relationships to uncover expansion opportunities

GUEST EXPERIENCE MANAGER: LOCATION: Remote work. ABOUT RAISE AWAY - we provide kick-ass fundraising solutions to nonprofits and schools, specializing in luxury travel. RAISE AWAY CORE VALUES: Fun, Unique, Creative BOOKING TEAM CORE VALUES: Empathy, Adaptability, Reliability ABOUT THE ROLE: Journey Weaver Imagine a world where travel isn't just about going from one place to another but about unlocking the magic of the unknown. At Raise Away, we exist to create moments that linger in memory. We're not just planning trips; we're crafting spells that whisk Charity Trip Winners away to experiences beyond their imagination. But, not beyond yours. As a Journey Weaver, you're the keeper of this magic, the architect of luxury, and the guide who ensures our travelers are well taken care of, every step of the way.  Your focus is not just destinations, but the hearts of those you guide. Armed with empathy and a white-glove touch, you'll tailor each adventure with personal details—birthdays, wine tastes, family nuances, among others. This role is about crafting not just trips, but about turning each vacation into a handcrafted journey of delight and individual exploration. 🛩️ Master of Memorable Journeys: Live into your passion for seamless coordination. As the main pillar between dreams and reality, you'll carry out each journey to perfection, liaising with vendors and sprinkling bespoke touches tailored to each Charity Trip Winner. Your role? To ensure the execution is as flawless as the planning, wrapping every trip in a bow of personalized care and professional excellence. 🧳 Travel Guardian: From the first spark of anticipation to the afterglow of return, you'll be the constant companion for our Charity Trip Winners, guiding them through every phase of their journey. As a guide from pre-planning, to on-the-spot adjustments mid-trip, through to post-trip feedback, you ensure they enjoy a seamless and positive experience at every step.  🪄 Solution Architect: You're adept at identifying challenges, crafting effective solutions, and sharing these insights with the team. Your role enhances every trip into a memorable adventure and contributes to the continuous improvement and evolution of our service. RESPONSIBILITIES - Email and phone outreach to Trip Winners - Coordinate travel dates with vendors or internal team - Reach out to Trip Winners after their trip for feedback - Manage travel itinerary for trip winners, including flights, activities, tours, dinners and anything else the client might need - Offer additional nights or upgrades to Trip Winners - Research and book add-ons with vendors - Identify ways to improve the guest experience - Provide on-call concierge services for Trip Winners - Address any Trip Winner needs outside the packaged experience - Participate in problem-solving and presenting solutions to the team - Manage tasks and input data in CRM (Hubspot) - Help Booking Team with quarterly projects - Attend quarterly team gatherings; at least three will be in Southern California - Participate in weekly meetings, Slack, and Asana projects - Ride a unicorn 🦄

• Own the end-to-end member lifecycle from post-enrollment through renewal, ensuring members consistently experience and recognize the value of Pavilion. • Monitor and manage member health and engagement signals, proactively identifying risk and opportunity across the member journey and developing appropriate interventions. • Drive retention and renewals through value-based conversations • Act as a trusted partner and advisor to members, connecting them to relevant peers, programs, and experiences. • Capture and synthesize member feedback to serve as an internal advocate for our members and inform improvements across onboarding, programming, and lifecycle experience. • Contribute to developing scalable success practices and playbooks as Pavilion grows.