This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more. Role Description This role offers a fully remote opportunity designed for driven professionals ready to lead, grow, and make an impact. - Lead, motivate, and support a team of insurance professionals toward consistent success - Collaborate with leadership to expand knowledge, refine skills, and strengthen team performance - Utilize advanced technology and digital tools to streamline workflows and enhance productivity - Build and maintain strong relationships with clients and team members - Implement effective sales strategies aligned with organizational goals - Proactively manage priorities and initiatives in a remote work environment - Continuously seek innovative approaches to improve results and team effectiveness Qualifications - Self-driven leader capable of managing responsibilities independently - Creative, solution-oriented mindset with openness to new strategies and ideas - Strong technology proficiency and comfort leveraging digital collaboration tools - Excellent communication and organizational skills Requirements - Remote Work Flexibility – Work from anywhere with a schedule that supports your lifestyle - Exclusive, High-Quality Leads – Focus on relationship-building and results; leads are provided at no cost - Expert Mentorship – Receive training, coaching, and leadership support from day one - Career Advancement – Clear pathways for growth, leadership development, and increased responsibility Company Description

• Provide account and technical support • Help members with free account features and paid subscription issues • Assist users with credit score questions and product recommendations • Ensure an excellent member experience on NerdWallet.com and mobile app • Communicate complex topics clearly and empathetically

It's fun to work in a company where people truly BELIEVE in what they're doing! We're committed to bringing passion and customer focus to the business. CUSTOMER SERVICE REPRESENTATIVE-WORK FROM HOME!! Must be able to train in the office and then work remotely after the training period. SMI is one of the most highly regarded technology producers in the human services field. We develop state-of-the-art solutions for complex human service operations. To maintain our prominence in this competitive industry, SMI recruits individuals who are technical, creative, client-focused, and most importantly willing to go the Extra Mile. In our 50th year as a family-owned and operated business, SMI considers its employees and clients part of an extended family. We are a family serving families. Our culture is one of teamwork, dedication, empowerment, and a strong emphasis on work-life balance. We offer an optimal atmosphere for career growth and achievement while remaining competitive in terms of compensation and benefits. We are multi-state operation and administrative private company with a staff of over 650 employees throughout the United States. We depend on the expertise of our SMI team to support and develop the very best systems and product lines in the industry and expect continued innovation. If you are looking for a meaningful and fulfilling career, we hope that you will consider SMI. Position Overview The Customer Service Representative is responsible for receiving and responding to calls and correspondence from child support clients in accordance with Standard Operating Procedures and contractual obligations. The essential job duties include, but are not limited to: - Answering incoming calls in a timely manner - Providing callers with accurate account information and educating them on appropriate policies and procedures - Effectively redirecting callers to the appropriate area/agency when necessary - Maintaining knowledge of procedures and systems - Communicating client concerns and feedback to management - Researching and processing all correspondence received by email, fax and mail Ability to: - Interpret, apply, analyze, and explain laws, procedures, and regulations pertaining to SDU payment processing procedures and programs - Maintain accurate and interrelated records - Respond promptly to customer needs - Identify and resolve errors - Work with integrity and ethically - Work independently with little direction - Meet schedules and timelines - Work confidentially with discretion - Communicate effectively, both orally and in writing - Apply interpersonal skills using tact, patience, and courtesy - Work varied schedules and overtime hours, as necessary Required Experience: - High school diploma or equivalent and at least one-year prior experience in an area of service delivery, customer service, call center technology, or other related field or an equivalent combination of education and work experience that provides the knowledge, skills, and abilities needed to perform the work - Must be proficient in data entry skills including keyboard, mouse, and 10-key pad and have experience and knowledge of software such as Microsoft Word, Excel, and other Windows products Must have Private area to work and space to set up equipment and High-Speed Internet connection. Contingent on passing a background check and drug test. Perks: - Work From Home!!! - Paid Training - $$$ Bi-Annual Bonuses to CSRs Who Qualify*! $$$ - Health Club Reimbursements - Technology Assistance - Career Growth Opportunities - Exciting, Fun and Supportive Virtual Work Environment - Coworkers Who Feel Like Family; We celebrate you! We are an Equal Opportunity Employer. We are a Drug-Free Workplace.

Lumos is looking for a full-time Supervisor – Service Operations! If you’re experienced as a leader in telecom service operations who’s excited for a fast-paced experience, ready to help us grow, and ready to recommend process changes that ensure we’re harnessing our technology to the best of our ability while broadening our ability to set up and maintain our service, we want to hear from you! The Supervisor – Service Operations leads employees and contractors that ensure our customers have a professional experience when we’re onsite installing service or troubleshooting, all supported by the Manager – Service Operations and wider leadership team. ***This is a remote position with on-site responsibilities within Tidewater, VA market when needed. Candidates must reside in Tidewater, VA. Company vehicle + Mobile phone provided. Valid, fully unencumbered Driver’s License required.*** Company Summary Lumos is on a mission to deliver lightning-fast, 100% Fiber Optic internet to the communities that need it most. After the merger of Lumos Networks and North State in 2022, we quickly rose to become a leading fiber internet provider. And as of April 1, 2025, we’ve joined forces with T-Mobile to launch T-Fiber—a joint venture that blends Lumos’ infrastructure expertise with T-Mobile’s national reach to bring fiber to more homes than ever before. We currently connect over 475,000 homes, businesses, and multi-family buildings across nine states in the East and Midwest. With major growth in markets like Ohio, Alabama, Florida, and Georgia—and a shared goal of reaching 12 to 15 million homes by 2030—Lumos is playing a vital role in closing the digital divide. Our Mission and Values At Lumos, we are driven by our commitment to a brighter tomorrow. We take pride in being the first to deliver 100% Fiber Optic Internet for families, small businesses, and communities. We know the possibilities of tomorrow can’t be built on the infrastructure of yesterday. And when we deliver uninterrupted Internet and limitless capacity, we create new opportunities for everyone. We believe that the past is over, and the future is fast. That’s why we are who we are: the disruptors of the status quo. Guided by our purpose and startup mindset, we step up, move first, and adapt as we go. Here, there’s no hierarchy, only hustle. We are all servant leaders, confident in our purpose and humble enough to pay close attention to the details. We all have the power to help solve problems and find solutions for our customers and teammates - and we do - by putting people first and doing whatever it takes to build loyalty with our customers and within our team. We’re passionate about our customers’ experience. Their futures don’t stand still, and neither do ours. We’ll never stop reinventing ourselves to meet our customers’ evolving needs - because we know that our work, delivering 100% fiber optic internet, truly changes people’s lives. Essential Functions - Supervises teams in the achievement of service and quality objectives, maintains alignment with budgets and SLAs, and creates and present reports about service metrics, embodying Lumos’s servant leadership model. - Demonstrates leadership and vision managing people, major projects, and initiatives. - Provides direction to managers and supervisors in areas of quality assurance, safety, productivity monitoring, training, and budget & SLA adherence. - Performs proactive and reactive field visits: assessing customer service with site visits to customers to obtain their feedback on their experience with tech installation or repair, perform compliance reviews of vendor-provided services, and coordinate appropriate installation and repair activities. - Performs administrative duties including management of employee timesheets and contractor invoicing, differentiating between capital and operational expenses, installation and repair calendar scheduling, approving invoices, and supporting invoice audits. - Ensures teams follow service and safety standards as required by State Corporation Commission, industry & manufacturer guidelines, OSHA, National Electric Safety Code, Departments of Transportation, and local building codes covering our multi-state network. - Responsible for managing the overall operational and daily activities of the department: planning and implementing systems that support the work and fulfill the mission and goals of the department efficiently and effectively. - Supports Manager in budget adherence as well as multiple service quality standards including Troubles/100 Lines, Repeat Troubles, Drop Wire Troubles, Inside Wire Troubles and certain levels of complaints. - Works with day-to-day fiduciary functions to ensure effective expense measures are in place. - Ensures operational efficiencies along with accountability and adherence to departmental policies and procedures for his/her team. - Establishes performance measures, goals, objectives, and priorities for team. - Evaluates employee work performance; identifies appropriate training and counseling opportunities when needed in partnership with leadership and hr team. - Evaluates and recommends changes and improvements to management regarding departmental policies, procedures, and issues to improve productivity and efficiencies. - Performs other duties as assigned including departmental and cross-functional projects. Knowledge, Skills, and Abilities Required - 6+ years’ Service Operations experience in telecommunications required. - High school diploma or equivalent required; Bachelor’s degree preferred. - Able to travel to various worksites or service locations as the job requires. - Proactive, independent, and ability to take initiative to keep on-task and on-target. Other Experience & Requirements - Exceptional customer service and interpersonal presence. - Solid people leader; open to giving and taking direction, as well collaborative work styles and a commitment to get the job done. - Able to successfully build and maintain relationships within and across teams, demonstrating servant leadership behaviors and project management skills. - Excellent written and verbal communication skills. - Possesses strong time management and organizational skills. - Maintains flexibility and grace under pressure in a fast-paced, ever-changing environment – managing multiple projects and priorities simultaneously, approaching others in a tactful manner, accepting responsibility for own actions, and following through on commitments. - Demonstrates self-motivation and team player attributes with a positive, collaborative management approach and attitude. Physical Requirements - Frequently operates computer, keyboard, and related peripherals. - Frequent travel to construction sites – standing, walking, & safely navigating in all weather. - Near-constant use of sight, speech, hearing, comprehension, and reasoning. Benefits & Perks Our commitment to communities includes recruiting and rewarding the Lumos team members who are working together to build a brighter tomorrow. We have: - Comprehensive health, dental, and vision coverage. - Competitive compensation packages, including bonus options for eligible positions. - Paid Time Off & Paid Holidays. - Health Savings Accounts (HSAs) and Flexible Spending Accounts (FSAs). - 100% employer-paid life and disability insurance. - Employee Assistance Program (EAP) with access to professional support for life’s challenges. - 401K plan w/ up to 5% employer contribution and a self-directed brokerage option. - Wellness program offering education and cash incentives for gym attendance and nutrition programs. - Employee referral bonuses. - Discounts on Lumos Fiber Internet for employees who live in our service areas. At Lumos we recruit, hire, employ, train, promote, and compensate individuals based on job-related qualifications and abilities. We have a longstanding policy of providing a work environment that respects the dignity and worth of each individual and is free from all forms of employment discrimination, including harassment, because of race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. We will provide reasonable accommodation to qualified individuals with disabilities or based on a sincerely held religious belief, in accordance with applicable laws.