Lumos is looking for a full-time Supervisor – Service Operations! If you’re experienced as a leader in telecom service operations who’s excited for a fast-paced experience, ready to help us grow, and ready to recommend process changes that ensure we’re harnessing our technology to the best of our ability while broadening our ability to set up and maintain our service, we want to hear from you! The Supervisor – Service Operations leads employees and contractors that ensure our customers have a professional experience when we’re onsite installing service or troubleshooting, all supported by the Manager – Service Operations and wider leadership team. ***This is a remote position with on-site responsibilities within Tidewater, VA market when needed. Candidates must reside in Tidewater, VA. Company vehicle + Mobile phone provided. Valid, fully unencumbered Driver’s License required.*** Company Summary Lumos is on a mission to deliver lightning-fast, 100% Fiber Optic internet to the communities that need it most. After the merger of Lumos Networks and North State in 2022, we quickly rose to become a leading fiber internet provider. And as of April 1, 2025, we’ve joined forces with T-Mobile to launch T-Fiber—a joint venture that blends Lumos’ infrastructure expertise with T-Mobile’s national reach to bring fiber to more homes than ever before. We currently connect over 475,000 homes, businesses, and multi-family buildings across nine states in the East and Midwest. With major growth in markets like Ohio, Alabama, Florida, and Georgia—and a shared goal of reaching 12 to 15 million homes by 2030—Lumos is playing a vital role in closing the digital divide. Our Mission and Values At Lumos, we are driven by our commitment to a brighter tomorrow. We take pride in being the first to deliver 100% Fiber Optic Internet for families, small businesses, and communities. We know the possibilities of tomorrow can’t be built on the infrastructure of yesterday. And when we deliver uninterrupted Internet and limitless capacity, we create new opportunities for everyone. We believe that the past is over, and the future is fast. That’s why we are who we are: the disruptors of the status quo. Guided by our purpose and startup mindset, we step up, move first, and adapt as we go. Here, there’s no hierarchy, only hustle. We are all servant leaders, confident in our purpose and humble enough to pay close attention to the details. We all have the power to help solve problems and find solutions for our customers and teammates - and we do - by putting people first and doing whatever it takes to build loyalty with our customers and within our team. We’re passionate about our customers’ experience. Their futures don’t stand still, and neither do ours. We’ll never stop reinventing ourselves to meet our customers’ evolving needs - because we know that our work, delivering 100% fiber optic internet, truly changes people’s lives. Essential Functions - Supervises teams in the achievement of service and quality objectives, maintains alignment with budgets and SLAs, and creates and present reports about service metrics, embodying Lumos’s servant leadership model. - Demonstrates leadership and vision managing people, major projects, and initiatives. - Provides direction to managers and supervisors in areas of quality assurance, safety, productivity monitoring, training, and budget & SLA adherence. - Performs proactive and reactive field visits: assessing customer service with site visits to customers to obtain their feedback on their experience with tech installation or repair, perform compliance reviews of vendor-provided services, and coordinate appropriate installation and repair activities. - Performs administrative duties including management of employee timesheets and contractor invoicing, differentiating between capital and operational expenses, installation and repair calendar scheduling, approving invoices, and supporting invoice audits. - Ensures teams follow service and safety standards as required by State Corporation Commission, industry & manufacturer guidelines, OSHA, National Electric Safety Code, Departments of Transportation, and local building codes covering our multi-state network. - Responsible for managing the overall operational and daily activities of the department: planning and implementing systems that support the work and fulfill the mission and goals of the department efficiently and effectively. - Supports Manager in budget adherence as well as multiple service quality standards including Troubles/100 Lines, Repeat Troubles, Drop Wire Troubles, Inside Wire Troubles and certain levels of complaints. - Works with day-to-day fiduciary functions to ensure effective expense measures are in place. - Ensures operational efficiencies along with accountability and adherence to departmental policies and procedures for his/her team. - Establishes performance measures, goals, objectives, and priorities for team. - Evaluates employee work performance; identifies appropriate training and counseling opportunities when needed in partnership with leadership and hr team. - Evaluates and recommends changes and improvements to management regarding departmental policies, procedures, and issues to improve productivity and efficiencies. - Performs other duties as assigned including departmental and cross-functional projects. Knowledge, Skills, and Abilities Required - 6+ years’ Service Operations experience in telecommunications required. - High school diploma or equivalent required; Bachelor’s degree preferred. - Able to travel to various worksites or service locations as the job requires. - Proactive, independent, and ability to take initiative to keep on-task and on-target. Other Experience & Requirements - Exceptional customer service and interpersonal presence. - Solid people leader; open to giving and taking direction, as well collaborative work styles and a commitment to get the job done. - Able to successfully build and maintain relationships within and across teams, demonstrating servant leadership behaviors and project management skills. - Excellent written and verbal communication skills. - Possesses strong time management and organizational skills. - Maintains flexibility and grace under pressure in a fast-paced, ever-changing environment – managing multiple projects and priorities simultaneously, approaching others in a tactful manner, accepting responsibility for own actions, and following through on commitments. - Demonstrates self-motivation and team player attributes with a positive, collaborative management approach and attitude. Physical Requirements - Frequently operates computer, keyboard, and related peripherals. - Frequent travel to construction sites – standing, walking, & safely navigating in all weather. - Near-constant use of sight, speech, hearing, comprehension, and reasoning. Benefits & Perks Our commitment to communities includes recruiting and rewarding the Lumos team members who are working together to build a brighter tomorrow. We have: - Comprehensive health, dental, and vision coverage. - Competitive compensation packages, including bonus options for eligible positions. - Paid Time Off & Paid Holidays. - Health Savings Accounts (HSAs) and Flexible Spending Accounts (FSAs). - 100% employer-paid life and disability insurance. - Employee Assistance Program (EAP) with access to professional support for life’s challenges. - 401K plan w/ up to 5% employer contribution and a self-directed brokerage option. - Wellness program offering education and cash incentives for gym attendance and nutrition programs. - Employee referral bonuses. - Discounts on Lumos Fiber Internet for employees who live in our service areas. At Lumos we recruit, hire, employ, train, promote, and compensate individuals based on job-related qualifications and abilities. We have a longstanding policy of providing a work environment that respects the dignity and worth of each individual and is free from all forms of employment discrimination, including harassment, because of race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. We will provide reasonable accommodation to qualified individuals with disabilities or based on a sincerely held religious belief, in accordance with applicable laws.

This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more. Role Description The Guest Care Support Agent is responsible for providing courteous and competent services to ensure all guests requests are provided in a timely and efficient manner. This position is responsible for communicating and responding via written correspondence and inbound/outbound contact to guests for post-cruise concerns related but not limited to: - Weddings - Jones Act - Travel Services - Bon Voyage - Group Amenities - Property Recovery - Lost & Found - Photos - CCL Business Development Managers - International - Consumer Agency - Security/Sensitive Matters - Sail & Sign - Travel Hotline - Any other issue Essential Functions: - Reviewing/investigating and responding to guests concerns/calls with promptness, compassion, and professionalism. - Ensure delivery of timely updates to guests on matters requiring thorough research. - Continuously leverage extensive knowledge of the products, empathy, and complaint resolution skills to ensure high levels of guest satisfaction. - Sustain an optimal and feasible level of productivity and quality standards. - Contact guests as per their request and/or on escalated matters. - Contact appropriate individual or department as necessary to handle guest call, request, or issue. - Engage with Lead Agents and/or leadership team on “challenging” guests and sensitive issues. - Initiate iCare files and accurately document guest interaction and issue resolution. - Assist Support team with administrative tasks as needed. - Regularly partake in structured Q&A meetings to share valuable insights and engage in constructive feedback sessions. Qualifications - High School Diploma required / Associate’s degree in business administration or business management preferred - 1+ years Customer service experience, call center environment, in travel or similar industry required - Experience handling a high volume of customer escalations required Requirements - Proficient in Microsoft Outlook, Word/Excel - Technical knowledge and adept at navigating multiple programs and applications simultaneously - Strong conflict resolution and de-escalation skills - Ability to work independently to resolve problems and queries based on experience - Strong keyboarding skills and ability to work with multiple computer applications - Excellent English written/verbal communication skills - Exceptional telephone skills – Friendly and pleasant manner along with active listening - Proficiency with computers, especially with regards to CRM software - Track record of delivering exceptional guest or client experience - Customer focus and adaptability to different personality types - Ability to multi-task, set priorities and manage time effectively - A patient and empathetic attitude - Highly detail oriented and thorough with excellent documentation skills Benefits - Cost-effective medical, dental and vision plans - Employee Assistance Program and other mental health resources - 401(k) plan that includes a company match - Employee Stock Purchase plan - Paid Time Off - Holidays – 8 company-wide holidays plus 2 additional floating holidays - Vacation Time – 14 days/year for full-time employees at the manager and below level; 19 days/year for director and above level - Sick Time – 80 hours of sick time each year for full-time employees - Complementary stand-by cruises and employee discounts on confirmed cruises - Personal and professional learning and development resources including tuition reimbursement - On-site Fitness center at our Miami campus

This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more. Role Description Bring your problem-solving skills and customer-focused mindset to our Support Specialist role! In this position, you’ll provide technical support, build strong relationships, and help our customers across the globe get the most out of our software solutions. This is a Customer Support and Success role that is designed to provide high quality support while ensuring customer success by providing solutions and articulating value of all VAS proprietary software systems. - Utilize tools to remotely assist customers and provide support through various communication methods. - Answer incoming phone calls and provide support for technical problems and concerns with software and hardware systems. - Execute Customer Success related functions including onboarding, driving product and new feature adoption, fostering customer relationships, and proactive engagement. - Process inbound support requests and evaluate customer needs to determine case priority. - Communicate via phone, email, and/or other approved methods to resolve customer support requests. - Document all customer support calls/communication and apply accurate support time in CRM or other assigned methods of documentation. - Train and educate customers as needed in the use of proprietary software and hardware systems. - Provide friendly, cooperative, and courteous service to all customers. Qualifications - Four-year Bachelor’s degree with emphasis in Dairy Science/Animal Science preferred. - 1 to 2 years’ experience in a similar role or equivalent combination of education and experience preferred. - Experience within the dairy industry required. - Intermediate skills with Microsoft products. - Experience with Salesforce or CRM product preferred. - Excellent oral and written communication skills. - Multi-tasking skills and capable of meeting deadlines. Company Description For the past 40 years we’ve woken up each day to support those that never stop feeding the world – and we have no plans to quit. We set the standard for farm management solutions and fix our eyes on raising the bar to meet the next generation of expectations. - Our software and information solutions help collect and connect a farm's data – from herd management to feed performance, tracking and more. - These insights empower producers and their trusted advisors to make profit-driven and sustainable management decisions. - VAS has deep roots in the industry through its origin within the URUS family of companies. - URUS is a family of businesses at the heart of the dairy and beef industry, including Alta Genetics, GENEX, Genetics Australia, Leachman Cattle, Jetstream, PEAK, SCCL, Trans Ova Genetics, and VAS. - Each organization has its unique identity, products, and services, working globally to provide cutting-edge dairy and beef genetics and customized reproductive services. - URUS has 9 brands in 17 retail countries and employs nearly 2,800 people globally.

This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more. Role Description This role involves working remotely as a Sales Customer Representative, focusing on building relationships and driving sales performance. - Build virtual relationships with pre-qualified clients - Provide tailored financial solutions (Life Insurance, IUL, Annuities) - Present strategies via Zoom or phone - Manage your pipeline using our CRM system Qualifications - Strong communicator with virtual sales experience a plus - Independent, motivated, and results-driven - Passionate about helping families achieve financial security Requirements - No experience required - we will train you - This is a 1099 commission-only role Benefits - Uncapped commission and unlimited earning potential - Flexible schedule, fully remote work-from-home setup - Full time with lots of opportunity to grow - Pre-qualified leads (no cold calling) - Training, mentorship, and digital tools for success - Access to life insurance, medical and healthcare exchange benefits