About the role - As a Claims Manager at Reserv, you will be responsible for a team of claims professionals managing claims in multiple LOBs. We want your background and experience to deliver operational effectiveness, particularly in leveraging technology and analytics to drive better efficiencies and performance. You will serve a critical role with the team, the customers, and the client. The high-performing team you will manage will service several clients as part of our Core Team. You will maintain high quality standards, and compliance with regulatory, internal, and external contractual SLAs. This position requires exceptional leadership skills, and foundational understanding of claims ideally with experience handling and/or managing multi lines of business. Who you are - Highly motivated and growth-oriented - Subject matter expert. You have deep technical and subject matter experience in the world of commercial transportation claims, including coverage and litigation. Experienced in reviewing and analyzing contracts - Tech-oriented. You are excited by the prospect of building a tech-driven claims organization while delivering an excellent service and have proven results leveraging technology and analytics - Passionate claims professional who cares about their team, the customer, and their experience - Empathetic leader. You exercise empathy and patience towards everyone you interact with - Sense of urgency - at all times. That does not mean working at all hours - Creative. You challenge existing assumptions and find ways of leveraging technology and the talents of your team to address problems - Curious. You want to know the whole story so you can make the right decisions early and be decisive when it counts. - Problem solver. You have the ability to take a ‘deep dive’ into the details of the business while staying focused on the big picture - Anti-status quo. You don’t just wish things were done differently, you action on it - Communicative. You are comfortable with and understand the importance of phone communications throughout the claims process - And did we mention, a sense of humor. Claims are hard enough as it is. What you'll do - Manage a team of team leads and adjusters managing a mix of accounts and lines of business - Be consistently dependable in achieving or exceeding goals and overcoming obstacles - Implement and maintain best practices for claims handling, including: claim intake, investigation, evaluation, settlement, and recovery - Monitor and analyze claims data to identify trends, patterns, and areas for process improvement - Align team with client and customer expectations of the claims process - Serve as a resource for escalated claims - Responsible for accuracy and adequacy of all aspects of claim reserving - Develop and implement strategies to mitigate fraudulent claims and ensure compliance with legal and regulatory requirements - Foster a positive work environment, promote teamwork, and encourage professional growth and development - Execute on performance management; attract, hire, retain and provide high level of training - Collaborate with internal teams, such as Account Management, Compliance, and Claim Operations, to resolve complex or escalated claims-related issues - Establish and maintain strong relationships with external stakeholders, including policyholders, agents, brokers, and legal representatives - Prepare and present comprehensive claims reports, metrics, and analysis to clients and customers; advise clients on claim trends and loss mitigation Qualifications - Bachelor's degree in insurance, business administration, or a related field; relevant certifications (e.g., CPCU, AIC) are a plus - Active adjuster license required: resident state license if available, otherwise a Designated Home State (DHS) license - 10+ years in insurance claims management experience in multiple lines of business, preference for property, general liability and/or auto with bodily injury experience - 5+ years management experience with preference for experience managing in a remote environment - Comfortable with technology and the ability to evolve the claims systems and processes to drive better efficiencies and outcomes - Demonstrated commitment to quality, accuracy, and attention to detail - Integrity, ethics, and a strong sense of accountability in handling confidential and sensitive information Benefits - Generous health-insurance package with nationwide coverage, vision, & dental - 401(k) retirement plan with employer matching - Competitive PTO policy – we want our employees fresh, healthy, happy, and energized! - Generous family leave policy after 8 months of continuous work - Work from anywhere to facilitate your work life balance - Apple laptop, large second monitor, and other quality-of-life equipment you may want. Technology is something that should make your life easier, not harder! Additionally, we will - Listen to your feedback to enhance and improve upon the long-standing challenges of an adjuster and the claims role - Work toward reducing and eliminating all the administrative work from an adjuster role - Foster a culture of empathy, transparency, and empowerment in a remote-first environment At Reserv, we value diversity in backgrounds, perspectives, and life experiences and believe that diversity in viewpoints and critical thinking drives innovation, first-principles thinking, and success. We welcome applicants from all backgrounds and encourage those from all walks of life to apply. If you believe you are a good fit for this role, we would love to hear from you!

Because of our amazing growth in the marketplace, we have some Subaru Warranty Administrator positions available to join the other 300 warranty administrators on our team. This is a great opportunity for any experienced Warranty Administrator to work from home and focus solely on warranty administration! We work with nearly every manufacturer in the country and we do it the right way. If you want to focus on one thing and that is being the best Warranty Administrator, please apply today. SUMMARY OF POSITION: The position REQUIRES 3 years of previous Automotive Dealer Warranty Administrator experience managing warranty claims as outlined below. This candidate must demonstrate excellent customer service through accurate claims processing while looking out for training opportunities within the dealerships, and maintaining a presence of professionalism and integrity. This is a full-time opportunity. We do not offer part-time work for these roles and these positions will require a non-compete agreement. All equipment provided and training of new DMS systems. This is not an entry-level position. REQUIRED EXPERIENCE: - Previously held position as a Warranty Administrator in a franchised Automotive Dealer - Minimum 3 years experience required - Must understand the full Automotive warranty process, including booking, coding, policy and procedure compliance QUALIFICATIONS / REQUIRED SKILLS: - The ability to motivate others to achieve their highest potential particularly those within the dealership - Good working knowledge of DMS software - Knowledge of automotive dealership service departments - Knowledge of warranty accounting processes - Proficient at reading technician stories and applying appropriate labor codes - Certified or trained in at least 1 manufacturer CORE RESPONSIBILITIES / DUTIES: - Review claims for manufacturer's compliance with policy and procedures - Utilize our proprietary CARS application to assist in dealer compliance issue - Book claims - Code claims - Submit claims for payment - Accounting and clearing differences in payment - Maintain a clean warranty receivable schedules regularly to ensure proper cash flow to dealer clients - Maintain appropriate certifications and knowledge of updated P&P - Help dealerships stay compliant with manufacturer’s policy JOB LOCATION: - Work remotely in the U.S. or at our Greenwood Village, CO office if close enough. BENEFITS AND COMPENSATION: - Free Health Insurance for employee - Free dental and vision care for employee - 6% 401K match available - Guaranteed Salary for first 90 days during probationary period - Commission only after 90 days - $100 per month Internet Stipend after 90 days - $45k-$65k+ per year IN SUMMARY: - Long standing, stable company with huge growth potential - Company focus on promoting from within - Being treated like the auto professional you are - Ability to make a good income based on your ability - Do what you like in an environment of respect - Great benefits WHO WE ARE: Automotive Warranty Network, Inc, is the largest auto warranty claims management company. As a family owned company, we are able to offer the best support in the business and allow you to be recognized for the unique talent you have as a Warranty Administrator. You are not a number, our people are our greatest asset, and we will prove it with the amount of support we have as a company. We offer the very best in warranty processing services, warranty training and warranty auditing for over 1500 very satisfied clients and have for over 35 years.

This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more. Role Description Performs comprehensive reviews on personal and commercial lines claims of varying degree of severity (up to approximately $300,000) to ensure the highest quality of work product is delivered to our clients; confirm our adjuster’s claim files comply with specific client handling guidelines and company standards; and identifies trends in non-compliance to recommend training opportunities that exist. Essential Functions and Responsibilities - Executes the quality assurance program by completing quality reviews of Personal and Commercial Lines claim files using Xactimate and Symbility. - Interprets policy and client guidelines on personal and commercial lines claims to ensure compliance. - Guides field colleagues on revisions as required to ensure compliance with client guidelines and company standards. - Completes revisions as required via Xactimate and/or Symbility as appropriate. - Documents review findings in accordance with team processes. - Identifies and provides training and improvement opportunities to the Team Lead to meet established operational and technical audit requirements. - Coordinates with the Analyst Team in implementing Sedgwick business unit (SBU) and national quality initiatives at the local and/or SBU level. - Provides feedback to the Team Lead to contribute to the performance management review meetings and group training, as needed. - Maintains technical claims handling and estimating and jurisdictional expertise. Additional Functions and Responsibilities - Performs other duties as assigned. - Travel as required. Qualifications - Bachelor's degree from an accredited college or university preferred. - Must be eligible to be a licensed All-Lines adjuster. - Completion of industry-related training course(s) preferred. - Five (5) years of related experience, including three (3) years of claims handling at an advanced technical level as a file reviewer of personal and commercial claims, or equivalent combination of education and experience required. - Strong knowledge of claims handling and file review practices and procedures. - Versed in quality and auditing processes. - Proficient in electronic estimating using Xactimate or Symbility. - Excellent oral and written communication skills, including presentation skills. - PC literate, including Microsoft Office products and digital resources. - Analytical and interpretive skills. - Strong organizational skills. - Ability to learn how to navigate virtual meeting, screen sharing, and collaboration applications. - Self-motivated with an ability to thrive in a remote work environment. - Excellent interpersonal skills. - Ability to create and complete comprehensive, accurate and constructive written reports. - Ability to work in a team environment. - Ability to meet or exceed Performance Competencies. Work Environment - Mental: Clear and conceptual thinking ability; excellent judgment, troubleshooting, problem solving, analysis, and discretion; ability to handle work-related stress; ability to handle multiple priorities simultaneously; and ability to meet deadlines. - Physical: Computer keyboarding, travel as required. - Auditory/Visual: Hearing, vision and talking.

• To analyze mid- and higher-level workers compensation claims to determine benefits due. • To ensure ongoing adjudication of claims within company standards and industry best practices. • To identify subrogation of claims and negotiate settlements.