Job Closed
This listing is no longer active.
We use an AI-powered matching process to ensure your application is reviewed quickly, objectively, and fairly against the role's core requirements. Our system identifies the top-fitting candidates, and this shortlist is then shared directly with the hiring company. The final decision and next steps (interviews, assessments) are managed by their internal team. We appreciate your interest and wish you the best! Data Privacy Notice: By submitting your application, you acknowledge that Jobgether will process your personal data to evaluate your candidacy and share relevant information with the hiring employer. This processing is based on legitimate interest and pre-contractual measures under applicable data protection laws (including GDPR). You may exercise your rights (access, rectification, erasure, objection) at any time. #LI-CL1 We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.
Enterprise Customer Success Manager
Location
United States
Posted
83 days ago
Salary
0
No structured requirement data.
Job Description
Enterprise Customer Success Manager
Jobgether
This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more. Role Description We are seeking a strategic and experienced Enterprise Customer Success Manager to lead transformative initiatives and build lasting relationships with top-tier clients. In this role, you will drive proactive churn mitigation, revenue growth, and adoption of enterprise solutions across a complex customer portfolio. You will collaborate with cross-functional teams including Sales, Product, Operations, and Finance to deliver exceptional customer outcomes while influencing C-level executives. This position demands a combination of analytical rigor, strategic insight, and operational execution to shape customer success programs and ensure long-term business impact. The role is fully remote within the U.S., offering a dynamic environment for professionals with deep enterprise-level customer success expertise. - Lead strategic initiatives to proactively identify churn risks and ensure retention across a complex enterprise customer base - Drive revenue growth initiatives by expanding product adoption and identifying new opportunities for client success - Build and maintain strong relationships with clients, serving as a trusted advisor and strategic partner - Orchestrate internal resources to deliver seamless onboarding, enablement, adoption, and retention strategies - Conduct deep analyses of customer lifecycle metrics and implement strategies to optimize outcomes - Mentor junior team members, sharing best practices and elevating overall team performance - Interact with and influence C-level executives, presenting solutions for complex customer challenges Qualifications - 8+ years of enterprise-level customer success experience with a proven track record of driving outcomes and mentoring others - Demonstrated success in managing strategic initiatives and achieving advanced customer success and revenue goals - Strong analytical, problem-solving, and communication skills, with the ability to synthesize complex information into actionable insights - Experience working with SaaS, enterprise software, social media management, or local marketing solutions is preferred - Proven ability to influence and communicate with C-level executives and senior stakeholders - Bachelor’s degree or equivalent relevant experience - Fluency in French, Spanish, or German is a plus Benefits - Competitive base salary plus commission (typical range $110,000 - $150,000 USD) - Comprehensive health, dental, and vision coverage - Flexible paid time off and holidays - 401(k) plan with employer match - Wellness incentives and quarterly wellness days - Remote-first work environment with unique employee engagement programs - Career growth opportunities and mentorship programs
Job Requirements
- 8+ years of enterprise-level customer success experience with a proven track record of driving outcomes and mentoring others
- Demonstrated success in managing strategic initiatives and achieving advanced customer success and revenue goals
- Strong analytical, problem-solving, and communication skills, with the ability to synthesize complex information into actionable insights
- Experience working with SaaS, enterprise software, social media management, or local marketing solutions is preferred
- Proven ability to influence and communicate with C-level executives and senior stakeholders
- Bachelor’s degree or equivalent relevant experience
- Fluency in French, Spanish, or German is a plus
Benefits
- Competitive base salary plus commission (typical range $110,000 - $150,000 USD)
- Comprehensive health, dental, and vision coverage
- Flexible paid time off and holidays
- 401(k) plan with employer match
- Wellness incentives and quarterly wellness days
- Remote-first work environment with unique employee engagement programs
- Career growth opportunities and mentorship programs
Related Guides
Related Job Pages
More Customer Success Manager Jobs
Lead Customer Success Manager
JobgetherWe use an AI-powered matching process to ensure your application is reviewed quickly, objectively, and fairly against the role's core requirements. Our system identifies the top-fitting candidates, and this shortlist is then shared directly with the hiring company. The final decision and next steps (interviews, assessments) are managed by their internal team. We appreciate your interest and wish you the best! Data Privacy Notice: By submitting your application, you acknowledge that Jobgether will process your personal data to evaluate your candidacy and share relevant information with the hiring employer. This processing is based on legitimate interest and pre-contractual measures under applicable data protection laws (including GDPR). You may exercise your rights (access, rectification, erasure, objection) at any time. #LI-CL1 We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.
This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more. Role Description This role involves driving success for enterprise customers by ensuring they fully utilize and benefit from our cutting-edge solutions. - Own customer outcomes and ensure each customer receives value from our solutions throughout their lifecycle. - Articulate the value of the company to the customer through measurable ROI. - Negotiate long-term renewals and secure revenue uplift. - Act as program manager throughout the entire customer journey. - Understand customer pain points and solve them with our technology. - Build adoption plans with customers to set long-term success visions. - Deliver insights based on customer usage to identify areas for optimization. - Act as an escalation point for customer issues. - Organize and host regular customer check-in meetings and business reviews. - Coordinate special requests and manage customer projects. - Translate complex product capabilities into strategic value for executives. - Identify growth opportunities within the existing customer base. Qualifications - Minimum of 5 years of experience in a Customer Success Role. - Consistently delivers excellent customer experience. - Experience managing large, multinational accounts. - Capable of presenting to senior customer executives confidently. - Ability to leverage internal resources for customer outcomes. - Background in developing and managing commercial relationships. - Proven track record of meeting targets. - Strong technical acumen to add value to discussions. - Strong program management and analytical skills. - Experience in a SaaS environment is a plus. - Bachelor's degree in a related discipline is desirable. Benefits - Flexible work environment. - Competitive compensation package. - Fast-paced, results-oriented culture. - Opportunities for continuous improvement and professional growth. - Supportive, team-oriented atmosphere. - Commitment to diversity and an inclusive workplace. - Family-first policies.
Senior Customer Success Manager
JobgetherWe use an AI-powered matching process to ensure your application is reviewed quickly, objectively, and fairly against the role's core requirements. Our system identifies the top-fitting candidates, and this shortlist is then shared directly with the hiring company. The final decision and next steps (interviews, assessments) are managed by their internal team. We appreciate your interest and wish you the best! Data Privacy Notice: By submitting your application, you acknowledge that Jobgether will process your personal data to evaluate your candidacy and share relevant information with the hiring employer. This processing is based on legitimate interest and pre-contractual measures under applicable data protection laws (including GDPR). You may exercise your rights (access, rectification, erasure, objection) at any time. #LI-CL1 We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.
This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more. Role Description This role involves driving success for enterprise customers by ensuring they fully utilize and benefit from our cutting-edge solutions. - Own customer outcomes and ensure each customer receives value from our solutions throughout their lifecycle. - Articulate the value of the company to the customer through measurable ROI. - Negotiate long-term renewals and secure revenue uplift. - Act as program manager throughout the entire customer journey. - Understand customer pain points and solve them with our technology. - Build adoption plans with customers to set long-term success visions. - Deliver insights based on customer usage to identify areas for optimization. - Act as an escalation point for customer issues. - Organize and host regular customer check-in meetings and business reviews. - Coordinate special requests and manage customer projects. - Translate complex product capabilities into strategic value for executives. - Identify growth opportunities within the existing customer base. Qualifications - Minimum of 5 years of experience in a Customer Success Role. - Consistently delivers excellent customer experience. - Experience managing large, multinational accounts. - Capable of presenting to senior customer executives confidently. - Ability to leverage internal resources for customer outcomes. - Background in developing and managing commercial relationships. - Proven track record of meeting targets. - Strong technical acumen to add value to discussions. - Strong program management and analytical skills. - Experience in a SaaS environment is a plus. - Bachelor's degree in a related discipline is desirable. Benefits - Flexible work environment. - Competitive compensation package. - Fast-paced, results-oriented culture. - Opportunities for continuous improvement and professional growth. - Supportive, team-oriented atmosphere. - Commitment to diversity and an inclusive workplace. - Family-first policies.
Customer Success Manager
EquifaxThis is an existing position. Primary Location: CAN-Ontario-Remote Function: Function - Sales and Account Management Schedule: Full time
• Proactively drive adoption, usage, net retention, and renewals by optimizing customer experience for complex accounts • Act as the connecting thread for internal teams with the customer across the customer journey • Drive customer advocacy in resolving customer issues from acquisition to adoption to use to value realization • Serve as a trusted adviser and advocate for clients • Create customer success plan with each client • Monitor and maintain customer health • Educate clients on business value of solutions • Aid customers in usage and value realization of solutions • Partner with Account Executive(s) in preparing and conducting quarterly business reviews • Drive customer advocacy within Equifax • Utilize voice of the customer to inform product roadmaps • Coordinate internal COE teams to benefit of customers • Provide clients transparency on status of issues/requests • Assist with resolution of customer support issues
Customer Success Manager
JobgetherWe use an AI-powered matching process to ensure your application is reviewed quickly, objectively, and fairly against the role's core requirements. Our system identifies the top-fitting candidates, and this shortlist is then shared directly with the hiring company. The final decision and next steps (interviews, assessments) are managed by their internal team. We appreciate your interest and wish you the best! Data Privacy Notice: By submitting your application, you acknowledge that Jobgether will process your personal data to evaluate your candidacy and share relevant information with the hiring employer. This processing is based on legitimate interest and pre-contractual measures under applicable data protection laws (including GDPR). You may exercise your rights (access, rectification, erasure, objection) at any time. #LI-CL1 We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.
This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more. Role Description This role involves driving success for enterprise customers by ensuring they fully utilize and benefit from our cutting-edge solutions. - Own customer outcomes and ensure each customer receives value from our solutions throughout their lifecycle. - Articulate the value of the company to the customer through measurable ROI. - Negotiate long-term renewals and secure revenue uplift. - Act as program manager throughout the entire customer journey. - Understand customer pain points and solve them with our technology. - Build adoption plans with customers to set long-term success visions. - Deliver insights based on customer usage to identify areas for optimization. - Act as an escalation point for customer issues. - Organize and host regular customer check-in meetings and business reviews. - Coordinate special requests and manage customer projects. - Translate complex product capabilities into strategic value for executives. - Identify growth opportunities within the existing customer base. Qualifications - Minimum of 5 years of experience in a Customer Success Role. - Consistently delivers excellent customer experience. - Experience managing large, multinational accounts. - Capable of presenting to senior customer executives confidently. - Ability to leverage internal resources for customer outcomes. - Background in developing and managing commercial relationships. - Proven track record of meeting targets. - Strong technical acumen to add value to discussions. - Strong program management and analytical skills. - Experience in a SaaS environment is a plus. - Bachelor's degree in a related discipline is desirable. Benefits - Flexible work environment. - Competitive compensation package. - Fast-paced, results-oriented culture. - Opportunities for continuous improvement and professional growth. - Supportive, team-oriented atmosphere. - Commitment to diversity and an inclusive workplace. - Family-first policies.
