Customer Success Manager
Location
Canada
Posted
98 days ago
Salary
0
Seniority
Senior
Job Description
Customer Success Manager
Equifax
• Proactively drive adoption, usage, net retention, and renewals by optimizing customer experience for complex accounts • Act as the connecting thread for internal teams with the customer across the customer journey • Drive customer advocacy in resolving customer issues from acquisition to adoption to use to value realization • Serve as a trusted adviser and advocate for clients • Create customer success plan with each client • Monitor and maintain customer health • Educate clients on business value of solutions • Aid customers in usage and value realization of solutions • Partner with Account Executive(s) in preparing and conducting quarterly business reviews • Drive customer advocacy within Equifax • Utilize voice of the customer to inform product roadmaps • Coordinate internal COE teams to benefit of customers • Provide clients transparency on status of issues/requests • Assist with resolution of customer support issues
Job Requirements
- 5-7 years of sales experience in management consulting, customer success, account management, business development, or other client-facing role
- Bachelor's degree in related discipline or equivalent experience
- Experience promoting value through the customer experience
- Experience working with complex, multi-divisional, multi-geographical customers
- Ability to create structure in ambiguous situations and design effective processes and creatively solve problems
- Bias for action
- Experience working with cross-functional teams
- Exceptional ability to communicate and foster positive business relationships
- Ability to establish milestones and keep all team members on task; strong project management skills
- Self-driven and proactive
Benefits
- Nurturing career advancement opportunities
- Inclusive and diverse work environment
- Regular engagement and recognition of employees
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