Description Who we are? United Imaging is a leading global medical device developer and supplier with a diversified portfolio of advanced medical products, digital healthcare solutions, and intelligent solutions that cover the entire process of imaging diagnosis and treatment. From our North American HQ in Houston, we are passionate about expanding our customer sales and support structure, embracing the highest quality and craftsmanship in each of our medical imaging products, and dedicated to building an outstanding organization. Join our innovative team with the mission of developing and supplying advanced technologies and improving patient care worldwide. As part of our global team, you will have the opportunity to collaborate with talented and dedicated colleagues while developing and expanding your career. Company Page: http://www.united-imaging.com/en/home/ Benefits When joining our team, we offer the following benefits: medical, dental, vision, short- & long-term disability insurance, employee assistance program, company paid basic life insurance, 401(k) with employer match, paid time off, sick leave, and (12) paid holidays. Compensation decisions are based upon the candidate level of skill, qualifications, geographical location and experience, and it is not typical for an individual to be hired at or near the top of the posted pay range. Additionally, the position may also be eligible to earn performance-based incentive compensation (such as cash bonus(es). Duties & Responsibilities - Provide top-level on-site service support that delights our customers and sets the benchmark for the medical imaging industry - Work closely with Customer Care Center (regional and headquarter level) to effectively carry out trouble-shooting, maintenance, and updates on designated products - Embrace new technology while levering core strengths in customer service and service support - Play a key role in new, first-of-a-kind medical imaging system product launches in the US market - Continually build competence in providing technical assistance and support to our customers - Quickly and efficiently escalate challenges as appropriate to ensure expeditious resolution of all issues and high levels of customer satisfaction - Responsible for installation of UIH diagnostic imaging equipment for designated products in geographic region - Attend service training courses overseas and in the US as needed and work toward completion of the UIH Professional Certificate. Requirements This position is for a remote field service engineer. The selected candidate must live in or near Boston, MA for this position. Prior medical imaging field service experience required. Education - Associate degree in technical field and/or equivalent experience preferred Experience - Familiar with the principles and hardware/software configurations of diagnostic imaging equipment (MR, CT, PET-CT, X-ray, etc.) and previous experience with relevant equipment strongly preferred - Ideally, have previous field service experience where you have managed a geographic territory and demonstrated strong troubleshooting ability with hardware, mechanical, and software systems - Possess relevant IT skills with competence on Windows, Microsoft Office suite, and network communication and connectivity; Required Skills or/ Attributes - Strong customer communication skills with ability to effectively communicate both verbally and in writing - Demonstrated ability to contribute to a team environment focused on customer success - Superb customer facing skills needed for working with customers and internally at all levels within UIH / 3rd parties, contractors, and subcontractors. Must be able to quickly build rapport and gain respect from others; - Valid driver's license and good driving record required; - Willingness to travel extensively (at least 75%) as needed for customer support and training. - Prior medical imaging field service experience required Diversity, Equity, and Inclusion United Imaging is an Equal Opportunity Employer. Diversity, equity, and inclusion matter. United Imaging provides equal employment opportunities to all applicants for employment and prohibits discrimination and harassment of any type with regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. *Note: Relocation is not available for this role Working Conditions: Magnetic Environment Exposure: This position requires working in an environment where strong magnetic fields may be present. Employees may be exposed to powerful magnets, electromagnetic equipment, or other devices that generate magnetic fields. Risk to Ferrous Metals in the Body: Due to the nature of the magnetic environment, employees must not wear or carry ferrous metals on their person while in the designated work area. This includes, but is not limited to, metal objects such as steel, iron, and other ferrous materials. Additionally, employees with implants, medical devices, or foreign objects containing ferrous metals within their body (e.g., certain surgical implants, pacemakers, or metal pins) may be at risk and must disclose any such conditions to their supervisor prior to starting work.

Description Who we are? United Imaging is a leading global medical device developer and supplier with a diversified portfolio of advanced medical products, digital healthcare solutions, and intelligent solutions that cover the entire process of imaging diagnosis and treatment. From our North American HQ in Houston, we are passionate about expanding our customer sales and support structure, embracing the highest quality and craftsmanship in each of our medical imaging products, and dedicated to building an outstanding organization. Join our innovative team with the mission of developing and supplying advanced technologies and improving patient care worldwide. As part of our global team, you will have the opportunity to collaborate with talented and dedicated colleagues while developing and expanding your career. Company Page: http://www.united-imaging.com/en/home/ Benefits When joining our team, we offer the following benefits: medical, dental, vision, short- & long-term disability insurance, employee assistance program, company paid basic life insurance, 401(k) with employer match, paid time off, sick leave, and (12) paid holidays. Compensation decisions are based upon the candidate level of skill, qualifications, geographical location and experience, and it is not typical for an individual to be hired at or near the top of the posted pay range. Additionally, the position may also be eligible to earn performance-based incentive compensation (such as cash bonus(es). Duties & Responsibilities - Provide top-level on-site service support that delights our customers and sets the benchmark for the medical imaging industry - Work closely with Customer Care Center (regional and headquarter level) to effectively carry out trouble-shooting, maintenance, and updates on designated products - Embrace new technology while levering core strengths in customer service and service support - Play a key role in new, first-of-a-kind medical imaging system product launches in the US market - Continually build competence in providing technical assistance and support to our customers - Quickly and efficiently escalate challenges as appropriate to ensure expeditious resolution of all issues and high levels of customer satisfaction - Responsible for installation of UIH diagnostic imaging equipment for designated products in geographic region - Attend service training courses overseas and in the US as needed and work toward completion of the UIH Professional Certificate. Requirements This position is for a remote field service engineer. The selected candidate must live in or near the posting location for this position. Education - Associate degree in technical field and/or equivalent experience preferred Experience - Familiar with the principles and hardware/software configurations of diagnostic imaging equipment (MR, CT, PET-CT, X-ray, etc.) and previous experience with relevant equipment strongly preferred - Ideally, have previous field service experience where you have managed a geographic territory and demonstrated strong troubleshooting ability with hardware, mechanical, and software systems - Possess relevant IT skills with competence on Windows, Microsoft Office suite, and network communication and connectivity; Required Skills or/ Attributes - Strong customer communication skills with ability to effectively communicate both verbally and in writing - Demonstrated ability to contribute to a team environment focused on customer success - Superb customer facing skills needed for working with customers and internally at all levels within UIH / 3rd parties, contractors, and subcontractors. Must be able to quickly build rapport and gain respect from others; - Valid driver's license and good driving record required; - Willingness to travel extensively (at least 75%) as needed for customer support and training. Diversity, Equity, and Inclusion United Imaging is an Equal Opportunity Employer. Diversity, equity, and inclusion matter. United Imaging provides equal employment opportunities to all applicants for employment and prohibits discrimination and harassment of any type with regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.*Note: Relocation is not available for this role

• Deliver high‑quality customer support by handling inbound calls and providing accurate, timely information • Support the inbound Fox Corporation call queue, serving as the first point of contact for Fox members • Manage a consistent flow of incoming calls, actively listen to member concerns, and provide clear guidance or resolutions • Maintain strong adherence to service‑level agreements, quality standards, and confidentiality requirements • Support departmental and cross‑functional initiatives by coordinating and executing project tasks, documenting progress, and ensuring project deliverables are completed on schedule

This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more. Role Description The Technical Application Specialist is responsible for providing advanced technical support, system configuration, and application expertise to ensure successful deployment and ongoing performance of company software or technology solutions. This role serves as a subject matter expert for application functionality, troubleshooting, integration support, and customer issue resolution. The Technical Application Specialist collaborates closely with engineering, product, customer success, and implementation teams to ensure high-quality service delivery in a fully remote environment. This is a fully remote position; however, applicants must currently reside in the United States and be legally authorized to work in the U.S. Applications from individuals residing outside the United States will not be considered. - Provide advanced technical support for company applications and platforms - Diagnose and resolve application-related issues and system errors - Assist with system configuration, customization, and optimization - Support integration efforts with third-party systems and APIs - Collaborate with engineering teams to escalate and resolve complex technical issues - Document technical procedures, troubleshooting steps, and knowledge base articles - Conduct technical training sessions for internal teams and clients - Analyze system performance and recommend improvements - Participate in implementation and deployment activities as needed - Ensure adherence to technical standards, security requirements, and best practices Qualifications - Bachelor's degree in Information Technology, Computer Science, Engineering, or related field - 3–6 years of experience in technical support, application engineering, or related roles - Strong troubleshooting and analytical skills - Experience working with software applications, cloud platforms, or enterprise systems - Knowledge of APIs, system integrations, or data flows - Strong written and verbal communication skills - Ability to explain technical concepts to non-technical users - Ability to work independently in a remote environment Requirements - Experience in SaaS, enterprise software, or technology-driven environments - Familiarity with CRM, ERP, or workflow management systems - Experience with scripting or basic programming (e.g., Python, SQL, or similar) - Knowledge of system architecture and database concepts - Technical certification in relevant platforms or technologies Benefits - Comprehensive medical, dental, and vision insurance - 401(k) retirement plan with employer matching - Paid time off (PTO) including vacation, holidays, and sick leave - Life insurance and disability coverage - Flexible remote work environment - Professional development and certification reimbursement - Employee wellness and assistance programs - Potential performance-based bonuses Compensation Annual Salary Range: $80,000 – $110,000 USD, depending on experience and technical expertise. Work Authorization Requirement - Must currently reside in the United States - Must be legally authorized to work in the United States - Applications from individuals residing outside the U.S. will not be considered