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Client Services Coordinator
Location
United States
Posted
105 days ago
Salary
0
Job Description
Client Services Coordinator
The Brigid Alliance
The Brigid Alliance seeks to add a total of three Client Services Coordinators (bilingual and non-bilingual) to its remote team to help the organization sustain significant growth, beckoned by an increasing need for travel support among abortion seekers in the US. About: The Brigid Alliance (501c3) is a nationwide practical support organization for people who must travel long distances for abortion care. Working across the United States, we arrange and fund confidential travel, lodging, childcare, and logistical assistance, closing the gap between the need for an abortion and the ability to access one. We partner with independent and nationally affiliated clinics, abortion funds, and local and regional practical support organizations. The Brigid Alliance envisions a world where everyone has access to abortion care, uninhibited by stigma, and free of systemic or geographic barriers. Since launching in August of 2018, The Brigid Alliance has assisted more than 8,500 individuals and families from all 50 states, the District of Columbia, Puerto Rico, and beyond. We are a crucial part of the reproductive health ecosystem, connecting the geographic and metaphorical dots between policy, providers, practice, and patients. Role Overview: The Client Services Coordinators (CSC) are part of a remote team and report to a Client Services Program Manager (PM). CSCs work closely within a pod-based structure led by a PM. The Client Services Pod Model is a team-based structure designed to strengthen support, accountability, and quality of care for coordinators providing direct client services. Pods are small, consistent teams that prioritize collaboration, shared responsibility, and sustainable growth. This model is grounded in community care staffing principles and is intended to improve both staff experience and client outcomes. Responsibilities: Responsibilities include, but are not limited to: - Manage support for multiple clients as assigned by the PM - Conduct intakes with potential clients via phone, email, and/or text to thoughtfully assess needs (in English for non-bilingual coordinators; in English and Spanish - both verbal and written - for bilingual coordinators), including written communication such as texting, email, as well as routine communication with vendors (in English for non-bilingual coordinators; in English and Spanish for bilingual coordinators) or partner organizations as part of regular case coordination - Develop rapport with clients that allows for open, consistent, and supportive communication throughout the duration of active client support - Advocate on behalf of clients with providers, abortion funds, practical support organizations (PSOs) and vendors to ensure clients’ needs are met with dignity and respect - Coordinate logistics with clients, partner organizations, and vendors, including arranging and confirming travel and lodging, troubleshooting booking issues, coordinating last-minute changes, and providing timely support during scheduled work hours as clients’ plans change or urgent situations arise - Assist clients by arranging travel and lodging, supporting clients through evolving travel plans (including adjusting itineraries as barriers arise), assessing associated costs, and supporting procedure and contraceptive care funding by assessing funding needs, coordinating with abortion funds and clinics, and facilitating pledges or payment processes in alignment with established protocols - Work closely with the PM to ensure continuity, clear communication, and appropriate support across active client work - Accurately track all client work including notes, expenditures, and required records within designated databases and established systems - Escalate cases to the Client Services Program Manager and/or Director of Client Services when additional support or decision-making is needed, including in situations involving safety concerns, funding limitations, or complex client needs, in alignment with established guidelines and protocols - Collaborate with the External Relations team on the Client Engagement Program as needed - Contribute positively to a collaborative team culture grounded in shared accountability and care - Represent The Brigid Alliance’s mission and values in all interactions - Perform other duties as assigned Core Competencies for This Role: The responsibilities outlined above reflect the following core competencies, which are used as reference points for onboarding, ongoing development, and performance conversations: - Client-centered, trauma-informed care, grounded in dignity, respect, and non-judgement - Clear, timely, and compassionate communication with clients, partners, and internal teams - Advocacy and ethical decision-making in support of client needs and access to care - Managing complex logistics in dynamic time-sensitive situations, including urgent changes - Collaboration, accountability, and shared care within a team-based service model Qualifications/Requirements: Below are the qualifications of an ideal candidate for the position. We recognize and support that some knowledge and skills may need to be developed as someone grows into this role. Relevant experience may include paid or unpaid work in client support, care coordination, mutual aid, advocacy, crisis response, or similar roles that demonstrate readiness for client-facing, high-trust work. - A minimum of 6 months to 3 years of relevant experience in direct service, client-facing or service-oriented roles, including but not limited to mutual aid organizations, crisis or hotline support, patient navigation, logistics or care coordination, customer service in high-stakes environments, emergency response, or other roles requiring empathy, discretion, and sound judgement under pressure. This role is not a clinical or licensed case management position. - Committed to abortion access and bodily autonomy - Strong critical thinking and problem-solving skills - Ability to manage multiple tasks and shifting priorities with care in a dynamic, high-volume work environment - Keen attention to detail and organization, ensuring accuracy and thoroughness across all aspects of work - Self-motivated, resourceful, creative, and able to work independently and collaboratively on a small team - Strong written and oral communication skills - Strong interpersonal skills, active listening, and customer service skills that prioritize empathy, understanding, and obtaining information without judgment - Open to giving and receiving feedback through regular check-ins, team collaboration, and shared learning spaces, and committed to ongoing growth, skill-building, and continuous improvement - Positive attitude, open to supporting a growing remote culture - Interest in, experience related to, or exposure to reproductive health, public health, disability justice, racial justice, or social justice work is valued, and is a plus - Comfort with using Salesforce, GSuite, or other similar tools - Ability to manage multiple active client cases concurrently while maintaining accuracy, confidentiality, and documentation standards - Maintains confidentiality and privacy while striving to provide the best service possible in a non-judgemental and client-centered approach - Ability to work remotely on a full-time basis from approved states (see list under “Work Environment”) and also travel for in-person meetings, events, and conferences when required and as opportunities present themselves - Interest and/or familiarity in the legislative, political, and legal landscape and issues regarding abortion access, is a plus Work Environment - The Brigid Alliance is a New York-originated organization with a fully remote team spread across the U.S. - The position is open to individuals living in the following states: Alaska, California, Colorado, Connecticut, Delaware, District of Columbia, Hawaii, Illinois, Maine, Maryland, Massachusetts, Michigan, Minnesota, Nevada, New Hampshire, New Mexico, New Jersey, New York, Oregon, Rhode Island, Vermont, Virginia, and Washington - This is a full time role requiring 40 hours per week, following a Tuesday through Saturday schedule from 12:00 PM - 8:00 PM ET / 9:00 AM - 5:00 PM PT. - Current staff work across Pacific, Central, Mountain, and Eastern time zones; candidates must be able to consistently work the designated hours in Eastern Time. - This position requires sustained computer use and the ability to work in a remote, technology-enabled environment. - Bilingual Spanish/English capacity is required for one or more of the open Coordinator positions. Language needs will be assessed during the hiring process. Compensation and Benefits: This is a full-time, exempt position with a starting annual salary range of $70,000 - $75,000, determined based on experience and alignment with The Brigid Alliance’s salary band and step structure. Roles designated as bilingual will be eligible for a language differential of $5,000, applied in accordance with The Brigid Alliance’s compensation framework and separate from base salary. The Brigid Alliance uses a non-negotiable salary band framework to ensure internal equity, consistency, and transparency across roles. All offers are made within the established range for this position. The benefits package includes medical, dental, vision, and life insurance (eligible from first day of employment), paid family leave (16 weeks at 100% salary continuation), 403(b) contributions, PTO (20 days of PTO during the first two years, 25 days of PTO from years two to five, 30 days of PTO for five years or more), nine paid holidays plus an end of year office closure, Sick time (10 days), Mental Health Days (3), and a monthly remote work stipend ($150 per month, or $75 per semi-monthly payroll). The organization also supports professional development with an annual budget of $1,000 per employee, as well as a wellness stipend of $500 per year. Comprehensive benefits details are available upon request. Apply: All individuals legally authorized to work in the US and living in Alaska, California, Colorado, Connecticut, Delaware, District of Columbia, Hawaii, Illinois, Maine, Maryland, Massachusetts, Michigan, Minnesota, Nevada, New Hampshire, New Mexico, New Jersey, New York, Oregon, Rhode Island, Vermont, Virginia, and Washington are invited to apply. The expected start for this role is late April/early May 2026. Applications will be accepted on a rolling basis through Friday, March 20, 2026. Equal Opportunity Statement: The Brigid Alliance is an Equal Opportunity Employer and believes that the diversity of ideas, experiences and cultures that our employees contribute to our organization is our greatest advantage; we are committed to an equitable workplace where everyone is treated as a respected and valued member of the team. The Brigid Alliance is proud to be an inclusive and equal-opportunity workplace, where all applicants and employees are considered for hire, promotion and job status without regard to sex, race, religion, creed, color, national origin, alienage or citizenship status, gender (including gender identity or expression), sexual orientation, marital or partnership status, age, disability, height, weight, handicap, military or protected veteran status, or any other protected characteristic protected under federal, state or local law. As an organization working in solidarity with reproductive health, rights and justice organizations, The Brigid Alliance is committed to fostering the leadership and elevating the voices of women, young people, people of color, Indigenous people, immigrants and refugees, low-income people, LGBTQ+, gender non-conforming, and non-binary people, people who have had abortions, people with disabilities, young parents, people who were formerly imprisoned, people who have received funding for abortions, and people living in the many intersections of these experiences. Candidates of all backgrounds, especially those that have been historically underrepresented and/or marginalized, are encouraged to apply.
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