We are seeking a driven and organized Client Experience Manager to oversee client communications, coordinate service details, and ensure every interaction reflects a smooth, professional, and high-quality experience. This fully remote position is ideal for someone who thrives behind the scenes, enjoys managing moving parts, and takes ownership of client satisfaction from start to finish. This role is well suited for self-motivated individuals who can work independently while leveraging structured systems, tools, and training provided. If youre proactive, dependable, and confident managing workflows in a remote environment, this opportunity offers flexibility and long-term growth potential. What Youll Do: - Oversee ongoing client communications and service workflows - Ensure timely follow-ups, confirmations, and status updates - Coordinate scheduling, documentation, and client requests with accuracy - Proactively identify and resolve issues to maintain a seamless experience - Maintain detailed records and contribute to workflow improvements - Deliver consistent, professional support throughout the client journey What Were Looking For: - Strong communication, organization, and problem-solving skills - Client service, account management, or customer-facing experience preferred (not required) - Ability to work independently while utilizing provided systems and resources - Detail-oriented, reliable, and deadline-driven - Tech-comfortable and adaptable to new platforms - Must be a citizen of the US, UK, Australia, Mexico, Spain, or LATAM Why This Role Stands Out: - 100% remote flexibility - Structured onboarding and ongoing support - Clear processes and systems provided - Growth opportunities within a supportive, team-focused environment If you are proactive, organized, and passionate about delivering a polished client experience, we encourage you to apply.

We're seeking a proactive Client Experience Manager to oversee client interactions, coordinate service details, and ensure a seamless, high-quality experience from start to finish. This fully remote role is ideal for someone who enjoys managing processes, supporting clients, and keeping everything running smoothly behind the scenes. This is perfect for individuals who work independently with resources and tools along with individuals who are self motivated What Youll Do: - Manage ongoing client communications and service workflows - Ensure timely follow-ups, confirmations, and updates - Coordinate scheduling, documentation, and client requests - Identify and resolve issues to maintain a positive experience - Maintain accurate records and support process improvements What Were Looking For: - Strong communication, organization, and problem-solving skills - Customer service or client management experience (preferred, not required) - Ability to work independently in a remote environment while using the resources and tools provided - Detail-oriented, reliable, and tech-comfortable - Must be a citizen of the US, UK, Australia, Mexico, Spain, and LATAM Why This Role Stands Out: - 100% remote flexibility - Training and ongoing support provided - Opportunity for long-term growth

• Foster strategic relationships with customers by acting as a trusted advisor, developing and executing success plans that align customer goals with business objectives, and holding the team accountable for delivering measurable, outcome-driven results. • Continuously analyze and improve the customer journey, identifying opportunities to enhance customer experience and drive product adoption. • Drive stakeholder mapping and multi-threaded engagement strategies to strengthen relationships. • Drive renewal and expansion efforts, ensuring customers maximize the value of our products and services and identify opportunities for upselling and cross-selling. • Track and be driven by key Customer Success metrics (e.g. NRR, GRR, Time to Value) and use insights to guide decisions and uncover improvement opportunities. • Collaborate closely with sales, marketing, product, and engineering teams to ensure a seamless customer experience and drive business growth. • Regularly interface with multiple levels of customers from individual agents to executives through regular recurring meetings and quarterly business reviews (which you'll run). • Advocate for customer needs in product roadmap discussions and internal planning. • Build and configure the Cresta product for customers while also enabling them to be fully self-sufficient.

Overview We are seeking a Travel Advisor who enjoys working with people and helping travelers plan meaningful experiences. Advisors assist clients with researching destinations, exploring travel options, and coordinating reservations that align with personal travel preferences and budgets. In this role, you will communicate with clients to understand their travel goals, recommend destinations and accommodations, and assist with coordinating vacation packages, cruises, and other travel services. Advisors also review itinerary details and maintain communication with clients throughout the planning and booking process to ensure clarity and confidence. This is a fully remote opportunity that provides access to travel industry training, planning tools, and mentorship resources. Advisors work independently while developing relationships with travelers through networking, referrals, and personal outreach. The position is ideal for individuals who enjoy learning about destinations, communicating with clients, and helping others plan trips that create lasting memories. Strong organization and communication skills are valuable in this role, along with a genuine interest in travel and client service. Many advisors appreciate the flexibility of working remotely while developing knowledge and experience within the travel industry.