• Designing and implementing AI/LLM-powered systems to improve automation, design verification, and workflow efficiency • Collaborating with multi-functional engineering teams to find opportunities for AI integration and performance optimization • Developing and fine-tuning large language models tailored to semiconductor design and productivity applications • Evaluating new frameworks, architectures, and tools to improve efficiencies powered by artificial intelligence across the organization • Tracking and measuring AI impact using data-driven metrics to continuously refine solutions

• Design and deploy production-grade Agentic AI systems where LLMs serve as operational components to reason, explain, and make decisions within live workflows • Architect intelligent pipelines combining classical tools (OCR, fuzzy matching, structured query) with LLM-based validation, confidence scoring, fallback logic, and automated logging for auditability and continuous improvement • Translate ambiguous mission requirements into well-scoped AI system designs; apply prompt and context engineering, RAG, semantic search, and fine-tuning as appropriate; leverage AWS services including Bedrock, Textract, Lambda, and Step Functions • Use generative AI tooling to accelerate the full development lifecycle: requirements analysis, code generation, test coverage, documentation, and deployment scaffolding • Document and quality-assure all project work prior to client delivery; attend meetings with agency staff, vendors, and external stakeholders as needed • Lead or contribute to business development, internal tool-building, mentorship, or publication to strengthen Peregrine's AI capabilities and market position

This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more. Role Description - Leads the Data Center and Infrastructure (Compute, Storage, Network) Solutions program and initiatives that may be global in nature. - Defines the strategy and growth plan for the data center and infrastructure business. - Drives revenue expansion across new business and existing accounts. - Advances data center and infrastructure partnership levels/tiers. - Advances pre-sales collateral and supporting material. - Educates and trains pre-sales teams on the solution, offering, capabilities, partnership, etc. - Operates across delivery and engineering enabling a future-state operating and service model. - Supports GTM and pre-sales client conversations. - Supports Marketing in advancing our market presence. - Supports Analyst Relations in promoting our services. - Develops and maintains strong relationships with executives in client organizations. - Leads the development of innovative ideas and principles related to solution development, client service and project management. - Assists leadership in developing expertise and capabilities within the Solutions Architecture organization. - Applies deep understanding of industry / target market trends and client needs to identify and propose out-of-scope or new opportunities to leverage and/or drive innovation for company products and services. Qualifications - BA/BS degree and 8+ years’ relevant experience OR equivalent combination of education and experience - Master’s degree preferred Requirements - This role may require access to export-controlled commodities and technology. Therefore, to conform to U.S. export control regulations, applicant should be eligible for any required authorizations from the U.S. Government. Company Description - Unisys is proud to be an equal opportunity employer that considers all qualified applicants without regard to age, caste, citizenship, color, disability, family medical history, family status, ethnicity, gender, gender expression, gender identity, genetic information, marital status, national origin, parental status, pregnancy, race, religion, sex, sexual orientation, transgender status, veteran status or any other category protected by law. - This commitment includes our efforts to provide for all those who seek to express interest in employment the opportunity to participate without barriers. - If you are a US job seeker unable to review the job opportunities herein, or cannot otherwise complete your expression of interest, without additional assistance and would like to discuss a request for reasonable accommodation, please contact our Global Recruiting organization at GlobalRecruiting@unisys.com or alternatively Toll Free: 888-560-1782 (Prompt 4). - US job seekers can find more information about Unisys’ EEO commitment here.

you.com is an AI-powered search and productivity platform designed to empower users with personalized, efficient, and trustworthy search experiences. As a cutting-edge technology company, we combine advanced AI models with user-first principles to deliver tools that enhance discovery, creativity, and productivity. At you.com, we are on a mission to create the most helpful search engine in the world—one that prioritizes transparency, privacy, and user control. We’re building a team of innovators, problem-solvers, and visionaries who are passionate about shaping the future of AI and technology. At you.com, you’ll have the opportunity to work on impactful projects, collaborate with some of the brightest minds in the industry, and grow your career in an environment that values creativity, diversity, and curiosity. If you’re ready to make a difference and help us revolutionize the way people search and work, we’d love to have you join us! About the Role We are seeking a Technical Support Analyst to join our growing customer success team and play a critical role in delivering exceptional technical support for our Generative AI solutions. This role is ideal for a process-oriented professional who is technically adept, customer-focused, and skilled at navigating workflows, business processes, and CRM tools. You will be responsible for diagnosing and resolving customer issues, improving workflows, and ensuring customer satisfaction with our cutting-edge Generative AI platform. Responsibilities Technical Support - Diagnose, troubleshoot, and resolve technical issues related to Generative AI workflows and integrations. - Respond to customer inquiries via CRM tools, email, and other support channels, providing clear and timely solutions. - Escalate complex issues to engineering or product teams while maintaining ownership of customer communication. Customer-Success Oriented Support - Deliver a high-quality customer experience by empathizing with customer needs and ensuring their success with our solutions. - Proactively identify opportunities to enhance customer adoption and usage of Generative AI capabilities. - Act as a trusted advisor, helping customers align product capabilities with their business processes. Process Optimization - Apply a process-oriented approach to streamline technical support workflows, ensuring consistent issue resolution and tracking. - Document common issues and solutions in a knowledge base to empower customers and internal teams. - Identify recurring issues and collaborate with Product and Engineering teams to improve system performance and reliability. Workflow & Business Process Expertise - Understand customer workflows and business processes to provide tailored recommendations and solutions. - Collaborate with customers to ensure that Generative AI solutions integrate seamlessly into their existing workflows. - Provide technical guidance on designing and optimizing cross-enterprise workflows using Generative AI. CRM Tool Management - Leverage CRM tools to manage support tickets, track customer interactions, and ensure accurate documentation. - Generate reports and insights from CRM tools to monitor support performance and customer satisfaction. Qualifications Technical Expertise - Strong understanding of Generative AI, its applications, and its impact on business processes. - Familiarity with APIs, cloud platforms, and workflow automation tools. - Ability to analyze and troubleshoot technical issues, with a solutions-oriented mindset. Process-Oriented Thinking - Demonstrated ability to follow and improve support processes for efficiency and consistency. - Strong organizational skills, with the ability to prioritize and manage multiple customer issues simultaneously. Customer Success Focus - Proven experience in a customer-facing role, with a passion for helping customers succeed. - Excellent communication and interpersonal skills, with the ability to explain technical concepts to non-technical audiences. CRM Proficiency - Skilled in using CRM tools (e.g., Salesforce, Zendesk, HubSpot) to manage support cases and track customer interactions. - Experience generating reports and insights from CRM tools to improve support processes. What Success Looks Like - Customer issues are resolved quickly and effectively, with high levels of satisfaction. - Customers are empowered to fully utilize Generative AI solutions in their workflows and business processes. - Support processes are continuously streamlined and optimized to improve efficiency and consistency. - Recurring technical issues are documented and addressed, leading to product improvements and fewer support cases over time. Our salary bands are structured based on a combination of geographic tiers and internal leveling. Compensation is determined by multiple factors assessed during the interview process, with the final offer reflecting these considerations. Salary Band $90,000—$150,000 USD Company Perks: - Hubs in San Francisco and New York City offering regular in-person gatherings and co-working sessions - Flexible PTO with U.S. holidays observed and a week shutdown in December to rest and recharge* - A competitive health insurance plan covers 100% of the policyholder and 75% for dependents* - 12 weeks of paid parental leave in the US* - 401k program, 3% match - vested immediately!* - $500 work-from-home stipend to be used up to a year of your start date* - $1,200 per year Health & Wellness Allowance to support your personal goals* - The chance to collaborate with a team at the forefront of AI research *Certain perks and benefits are limited to full-time employees only You.com participates in E-Verify. We will provide the Social Security Administration (SSA) and, if necessary, the Department of Homeland Security (DHS) with information from each new employee’s Form I-9 to confirm work authorization. (English/Spanish: E-Verify Participation/Right to Work) We are also an inclusive, equitable, and accessible workplace. Please let us know if you require accommodation for any portion of the recruitment and hiring process.