• Develop and standardize multimodal enablement programs (live, self-serve, and role-play). • Analyze CSM performance data and feedback to surface operational patterns, reporting actionable insights and strategic recommendations to leadership. • Partner with Product and Marketing teams to translate new features into actionable workflows. • Strengthen CS management capabilities by implementing consistent leadership rhythms, account review structures, and strategic decision-making frameworks across regions. • Collaboratively identify skill gaps and performance breakdowns with CS Leadership to design and deploy rapid, targeted training interventions.

• Serve as a trusted NGP VAN partner for clients during in-person events, trainings, and critical moments • Lead in-person trainings and workshops for campaigns and organizations using NGP VAN • Build real relationships with organizers, fundraisers, and campaign staff — not just email threads • Represent NGP VAN professionally at conferences, summits, and client-hosted events • Understand client goals and tailor trainings to their programmatic needs (organizing, fundraising, compliance, voter registration, mobilization, etc) • Collaborate with Product, Support, and Client Success teams to develop and update training materials • Customize curricula to reflect client use cases, election timelines, and organizing strategies • Ensure trainings align with best practices in adult learning, accessibility, and inclusive facilitation • Coordinate travel, scheduling, materials, and on-site logistics for trainings and events • Prepare training environments, including databases, user access, and demo scenarios • Document client interactions, training outcomes, and follow-ups in internal systems • Gather feedback from clients during and after trainings to assess effectiveness • Identify recurring pain points, feature gaps, or training needs and share insights with internal teams • Contribute to improving NGP VAN’s overall training strategy and client experience

Banks Valuation is a national real estate appraisal firm delivering valuation services across the United States. We partner with lenders, appraisal management companies, financial institutions, investors, attorneys, and property owners to provide accurate, well-supported reports across a wide range of property types. Our operations are structured, deadline-driven, and built for scale. The Appraiser Assignment Coordinator is responsible for reviewing incoming appraisal orders and assigning them to the appropriate appraisers quickly and accurately. This role directly impacts turn times, vendor utilization, and overall workflow stability. You will evaluate coverage, licensing, capacity, and due dates to ensure assignments are placed correctly the first time. You will monitor acceptance timelines, follow up proactively on pending assignments, and reassign files when necessary to prevent delays. This role also handles inbound communication from borrowers, appraisers, and clients, ensuring professionalism and clear documentation at every step. This is a fully remote position operating within defined workflows and performance standards. Success in this role requires urgency, organization, and the ability to manage high order volume without sacrificing accuracy. If you perform well under pressure, think operationally, and take pride in clean execution, this role offers meaningful responsibility within a growing national firm.

• Own the end-to-end renewal process for assigned high-volume accounts, ensuring timely contract execution and maintaining high Gross Revenue Retention (GRR). • Manage the administrative side of the customer relationship, including processing amendments, handling billing inquiries, and ensuring CRM data integrity. • Assess, process, and accurately execute customer downgrade requests in alignment with policy, identifying and escalating retention risks. • Contribute to special projects and customer-facing initiatives designed to support retention and efficiency. • Facilitate customer calls and virtual meetings to support commercial execution and address customer needs. • Work daily with a team of CSMs to provide a unified customer experience. • Act as the first line of defense for commercial escalations, coordinating with Finance and Legal to resolve renewal obstacles. • Maintain a high standard for CRM hygiene, ensuring all renewal dates, contact information, and commercial notes are updated in real-time. • Actively identify bottlenecks in the renewal process and propose automation or workflow improvements. • Drive relentless execution against team-based KPIs, including Net Revenue Retention (NRR), On-Time Renewal Rate, and Task Completion Speed.