We’re building a world of health around every individual — shaping a more connected, convenient and compassionate health experience. At CVS Health®, you’ll be surrounded by passionate colleagues who care deeply, innovate with purpose, hold ourselves accountable and prioritize safety and quality in everything we do. Join us and be part of something bigger – helping to simplify health care one person, one family and one community at a time. Position Summary As a Collector, you play an integral role in delivering cost effective solutions for our patients by working with insurance companies to resolve issues associated with our patients’ insurance claims. In this role you will ensure timely follow-up on all patient accounts; including escalating payer trending concerns to leadership and timely communication with external departments; work with payers to ensure proper reimbursement on patient accounts, identify and prepare adjustments and write-offs; correct and resubmit claims (subject to policy); follow-up on daily correspondence (denials, short-pays); interface with insurance companies via phone and web portal to check claim status, submit written correspondence to payers and patients; interpret contracts with payers to ensure proper payment; send initial or secondary bills to insurance companies; process refunds and work to overturn insurance claim rejections while maintaining quality and productivity requirements. To be successful in this role you will utilize Excel, Outlook, and Word and your critical thinking skills to ensure a high quality of work. We offer instructor led training programs to set you up for success, in addition to a comprehensive benefits package that begins the first of the month after your start date and includes medical, dental and vision insurance as well as supplemental benefits, retail discounts and paid time off. Additionally, we offer a flexible work schedule, starting your 8-hour day between 6:00am* and 9:30am ending your day by 6:00pm. *some locations require a 7:00am start time Required Qualifications: - 1+ years of experience in a professional environment - 1+ years experience working in Excel, Outlook, and Word. Preferred Qualifications: - Enteral, Home Infusion or durable medical equipment (DME) experience - Strong attention to detail with a sense of urgency - Customer service skills - Ability to work in a team environment - Experience with medical billing or collections or experience with accounts payable (AP) or accounts receivable (AR) - Experience with healthcare reimbursement systems. Education: - Verifiable High School Diploma or GED required. Anticipated Weekly Hours 40 Time Type Full time Pay Range The typical pay range for this role is: $17.00 - $28.46 This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls. The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors. This position is eligible for a CVS Health bonus, commission or short-term incentive program in addition to the base pay range listed above. Our people fuel our future. Our teams reflect the customers, patients, members and communities we serve and we are committed to fostering a workplace where every colleague feels valued and that they belong. Great benefits for great people We take pride in our comprehensive and competitive mix of pay and benefits – investing in the physical, emotional and financial wellness of our colleagues and their families to help them be the healthiest they can be. In addition to our competitive wages, our great benefits include: - Affordable medical plan options, a 401(k) plan (including matching company contributions), and an employee stock purchase plan. - No-cost programs for all colleagues including wellness screenings, tobacco cessation and weight management programs, confidential counseling and financial coaching. - Benefit solutions that address the different needs and preferences of our colleagues including paid time off, flexible work schedules, family leave, dependent care resources, colleague assistance programs, tuition assistance, retiree medical access and many other benefits depending on eligibility. For more information, visit https://jobs.cvshealth.com/us/en/benefits We anticipate the application window for this opening will close on: 03/27/2026 Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state and local laws.

• Answer incoming phone calls, emails, and contacts as requests come in, and appropriately screen, transfer, resolve and dispose of calls expeditiously while adhering to all process and documentation standards • Review, process, schedule and authorize orders according to department protocols • Ensure that appropriate and timely documentation of all updates, encounters, and communication is documented in source systems as outlined by department protocols • Effectively coordinate the scheduling of participants’ appointments, including trouble-shooting conflicts or urgent needs, communicating with all stakeholders (staff, family, providers, etc.), and meeting appointment turn-around times as outlined in WelbeHealth Appointment Scheduling Protocol • Provide eligibility status and benefit information for participants • Address both participant and provider inquiries (Including authorization status and requirements) and if unable to resolve, escalate as appropriate

Job Description: Summary: This position serves as the primary contact between Providers and the organization. The position is responsible for servicing assigned providers within a defined geographic market. Key responsibilities include educating and servicing physicians, dentists, hospitals and ancillary providers within established guidelines. This position works closely with all other internal departments including sales, medical, operations and network management. As a key representative of the corporation, this position is expected to maintain strong communication and build positive working relationships with local physicians, hospitals and ancillary providers. Essential Accountabilities: Level I · Recruit and retain all provider types to ensure network adequacy. · Facilitates provider education and training through documented face-to-face and virtual visits, educational forums, and orientations in order to increase Provider’s knowledge and satisfaction with the terms of their contract as well as Health Plan's benefits products, policies, programs, systems, new programs and products. · Provides orientation and training for all newly enrolled providers and their staff as well as annual training to the overall provider community. · Educates providers on care management programs, policies, and quality initiatives including but not limited to UM programs, case and disease management, HEDIS, risk adjustment and affordability programs in order to improve compliance, quality, efficiency, cost and program participation. ·Travel occasionally to community events and/or provider meetings outside of standard business hours to support relationship building and outreach efforts within the community. This flexible schedule, including some evenings or weekends, may be necessary to support the department. Travel is determined based on provider needs and may be required up to 25% of the time. This includes in-person visits to provider offices, meetings, training, and relationship-building activities as needed. · Coordinates with Medical policy and prior authorization teams to analyze and present data to providers in order to improve participation and/or compliance within established programs guidelines and enhance member health. · Builds physician, provider and facility relationships and satisfaction by conducting service visits both in response to provider requests and proactively on behalf of the organization. Plans, initiates, develops, coordinates, schedules and documents visits in conformance with department standards and geographic assignment. ·Encourages participation in annual physician and office manager satisfaction surveys. · Identifies and communicates trends that impact provider satisfaction. · Maintains awareness of competitive activity through relationships developed with providers and their office staff. On an ongoing basis, as part of monthly reporting, documents and shares information regarding market position including all competitive intelligence that would enable the organization to position ourselves favorably, as well as successfully respond to provider needs. · Provides expertise and assistance with guidelines relative to provider billing and payment, encouraging participation with programs and procedures designed to create operational efficiencies. Ensures that changes in billing procedures are communicated on a timely basis to all providers. Provides accurate feedback to internal departments to improve accuracy of system interfaces. · Serves as an internal expert and develops working relationships with internal departments in order to facilitate workflows and coordinate appropriate resources for problem resolution for providers. · Assists in the development of effective provider tools, educational materials and communications in conjunction with Provider Communications. Hosts provider educational events face to face. · Ensures that processes are being appropriately documented to support maintenance of the business. · Assists with training and mentoring of peer Provider Relations Representatives as needed to ensure departmental success. · Consistently demonstrates high standards of integrity by supporting the Lifetime Healthcare Companies’ mission and values, adhering to the Corporate Code of Conduct and leading to the Lifetime Way values and beliefs. · Maintains high regard for member privacy in accordance with the corporate privacy policies and procedures. · Regular and reliable attendance is expected and required. · Performs other functions as assigned by management. Level II (in addition to Level I Accountabilities) · Represents the Provider Relations department on Health Plan projects/initiatives. · Represents the Provider Relations department at Regional and Health Plan meetings as assigned by management. · Develops, coordinates, and leads provider educational activities. · Acts as the subject matter expert and point of contact for the department. · Provides leadership and guidance to junior Provider Relations Representatives. Level III (in addition to Level II Accountabilities) · Leads Health Plan projects/initiatives that have a direct impact on improving provider satisfaction. · Leads Provider Relations efforts to drive network and quality improvement. · Represents Provider Relations Management, as assigned, in governance structure forums and strategic projects. · Develops and nurtures positive relationships with strategic high-profile providers, including full health system, provider partners and ACQA providers. Minimum Qualifications: NOTE: We include multiple levels of classification differentiated by demonstrated knowledge, skills, and the ability to manage increasingly independent and/or complex assignments, broader responsibility, additional decision making, and in some cases, becoming a resource to others. In addition to using this differentiated approach to place new hires, it also provides guideposts for employee development and promotional opportunities. All Levels · Bachelor’s degree in Business Administration, Health Care Administration or relevant field. Minimum of two year’s relevant and progressive business experience working in managed care or other health care related field with significant interface with physicians and hospitals. In lieu of degree, individual must have experience that includes handling of escalated executive inquiries, training and/or presentations for staff or external customers. · Demonstrated experience with moderately complex projects that involve both written and verbal responses to physician or hospital inquiries. · Strong, persuasive and effective communication skills including previous experience with delivering communication to physicians and hospitals. · Experience in preparing and delivering oral presentations to individuals and small and large group audiences. · Understanding of medical care delivery and local market dynamics. · Familiarity with provider contracts and operational policies and procedures. · Understanding of products and services offered to Members. · Understanding of claim processing systems including provider file and claim workflows. · Knowledge of care management programs and their impact to Providers and Members. · Strong interpersonal skills with ability to interface effectively both externally and internally with a wide range of people including physicians, office staff and other health plan staff. · Excellent problem-solving skills with effective follow through. · Strong verbal and written communication skills; organizational and project management skills. Level II (in addition to Level I Qualifications) · Minimum of 4 year’s relevant and progressive business experience working in managed care or other health care related field with significant interface with physicians and hospitals. · Demonstrated experience with complex and high-profile projects that involve both written and verbal responses to physician or hospital inquiries. · Working knowledge of provider contracts and operational policies and procedures. Level III (in addition to Level II Qualifications) · Minimum of 6 year’s relevant and progressive business experience working in managed care or other health care related field with significant interface with physicians and hospitals. · Demonstrated experience with highly complex and high-profile projects that involve both written and verbal responses to physician or hospital inquiries. · Subject matter expert in care management programs and their impact to Providers and Members. Physical Requirements: • Ability to work while sitting and/or standing while at a workstation viewing a computer and using a keyboard, mouse and/or phone for three (3) or more hours at a time. • Ability to work in a home office for continuous periods of time for business continuity. • Ability to travel across the Health Plan service region for meetings and/or trainings as needed. • Must have a valid Class D license and ability to operate a motor vehicle. • The ability to hear, understand and speak clearly while using a phone, with or without a headset. ************ In support of the Americans with Disabilities Act, this job description lists only those responsibilities and qualifications deemed essential to the position. Equal Opportunity Employer Compensation Range(s): Level I: Grade N7: Minimum $23.56 - Maximum $37.70 Level II: Grade N8: Minimum $26.89 - Maximum $43.02 Level III: Grade N9: Minimum $29.57 - Maximum $47.32 The salary range indicated in this posting represents the minimum and maximum of the salary range for this position. Actual salary will vary depending on factors including, but not limited to, budget available, prior experience, knowledge, skill and education as they relate to the position’s minimum qualifications, in addition to internal equity. The posted salary range reflects just one component of our total rewards package. Other components of the total rewards package may include participation in group health and/or dental insurance, retirement plan, wellness program, paid time away from work, and paid holidays. Please note: There may be opportunity for remote work within all jobs posted by the Excellus Talent Acquisition team. This decision is made on a case-by-case basis. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Sanford Health is one of the largest and fastest-growing not-for-profit health systems in the United States. We’re proud to offer many development and advancement opportunities to our nearly 50,000 members of the Sanford Family who are dedicated to the work of health and healing across our broad footprint. Work Shift: Scheduled Weekly Hours: 40 Salary Range: $16.25 - $23.00 Union Position: No Department Details This position requires 6 months of in person training and then allows for remote work. Summary Join our Sanford Patient Access Family and Grow the Good! As a Patient Access Representative, your primary responsibility will be providing extraordinary customer service to patients with every interaction. With being the first point of contact, you will have the opportunity to provide a positive patient experience by creating a welcoming and safe environment, either on the phone or in the clinic. Apply today to learn more about the opportunities available to grow your career at Sanford. Job Description REGISTRATION - Greet patients & verifies demographics - Creating, scanning & routing documents or electronic forms - Inform patients what the document is & capture signatures on necessary paperwork - Establishes and assigns financial responsibility and assists with arrangements while adhering to appropriate policies and procedures - Collects co-payments, pre-payments, and payments on account balances - May work through the registration work queue to address and resolve registration errors or denied insurance claims SCHEDULING - Work with nursing team & providers to coordinate & schedule appointments to meet patient’s needs, coordinate provider schedule - Obtain and coordinate referrals & conduct pre-authorization - Arrange interpreter services - Check patients in/out - Operate multi-line phone - May resolve work queue issues, manage recall and waitlists, & serve as switchboard operator calling codes and paging providers ADDITIONAL DUTIES MAY INCLUDE - Preparation & coordination of charts - Organize supporting provider documents - Initiation & collaboration of patient financial assistance - Track patient visits & health information management on patient accounts - Compile, distribute, administer, and score assessments - Coordination of Telemed appointments - Reminder calls for appointments - Hospital admission - Office duties, such as make copies or send faxes Qualifications High school diploma or equivalent preferred. Post-secondary education helpful. One year of work experience, preferably in a medical office setting. Medical terminology helpful; customer service skills essential. Six months' customer service experience desired. May require BLS for certain locations and/or settings. Sanford is an EEO/AA Employer M/F/Disability/Vet. If you are an individual with a disability and would like to request an accommodation for help with your online application, please call 1-877-673-0854 or send an email to talent@sanfordhealth.org.