Founded in 2003, First Advantage provides comprehensive background-check insights and solutions, enabling employers and housing providers to make confident choi
Customer Success Director, Technology Vertical (US Remote)
Location
United States
Posted
140 days ago
Salary
$90K - $110K / year
No structured requirement data.
Job Description
Customer Success Director, Technology Vertical (US Remote)
First Advantage
At First Advantage (Nasdaq: FA), people are at the heart of everything we do. From our customers and partners to our greatest advantage — our team members. Operating with empathy and compassion, First Advantage fosters a global inclusive workforce devoted to the diverse voices that make up our talent and products. Our team members empower each other to be their authentic selves and treat all with respect, integrity, and fairness. Say hello to a rewarding career and come join a leading provider of mission-critical background screening solutions to some of the most recognized Fortune 100 and Global 500 brands. What You'll Do: Our Customer Success Director is a member of the Account Management Team. This is a Enterprise level account management position to grow revenue in the most strategic accounts through sales of First Advantage products and solutions within a small number of named accounts under the Technology Vertical. It is anticipated that you will insure and grow this revenue stream via the development and ongoing maintenance of a strategic account plan and the definition of the strategic deployment of resources required to drive the penetration of FA solutions through the enterprise within your assigned accounts, and to maintain the base revenue that is already present in those accounts. Coordinates with client, operations management and technology to ensure service levels are being maintained. While the role is 100% remote there will be up to 20% travel as needed for client needs. Individual must be located in the United States. Responsibilities: Program Management - Develop clear and thorough strategic account management plans detailing all relevant information about customers, their industries, and their specific RISK history. Track revenue trends and upsell opportunities and analyze competitive threats. Meet or exceed quarterly and annual revenue objectives within a defined list of named accounts. - Identify additional products or solutions FA can provide. - Identify required cross functional resources needed to maximize revenue opportunities and penetrate market with FA products and solutions. - Clearly demonstrate your understanding of First Advantage pricing, administrative procedures, and organization to effectively articulate First Advantage benefits in a manner meaningful to a customer, as well as answer client’s questions or implement solutions in a timely fashion. Maintain a current understanding of First Advantage competitor offerings (i.e., price, product, service, or solution) so that you can effectively sell the advantages of First Advantage over that offered by its competitors. - Prepare and deliver quarterly and annual client business reviews. - Document and manage all action/project plans for assigned client base. - Analyze trends and make recommendations on potential changes to customer programs. Intervene as required to ensure customer satisfaction. Provide solutions to business problems analyzing root causes to issues and bring resolution to the issues. - Update and maintain knowledge of all aspects of customers’ background screening and/or occupational health programs including scopes of work, account and package configurations, pricing, handling procedures, and adjudication matrices. - Constantly seek, share, and implement best practices. - Establish and maintain excellent customer relationships at all levels to provide superior service and solutions. Manage customers with clear communication and needs analysis. Provide internal leadership in a heavily matrixed environment managing several cross functional resources. - Partner with internal account team to review program performance. Administrative - Manage customer contractual documentation to include MSAs, Schedule As, Statements of Work, SLAs, and SOPs. Manage contract renewals and proposal responses to RFPs. Develop and deliver unsolicited renewal proposals with clearly articulated value propositions to the customers. - Manage monitoring and reporting programs for customers. - Host cadence client calls to nurture and grow account relationship. - Perform other duties as assigned. EXPERIENCE: - Bachelor's Degree or equivalent (MBA optional but preferred) - 5+ years’ proven experience and track record in sales account management, managing complex solutions and products for strategic National and or Global accounts with C-level relationship experience. - Work experience in professional account management and sales environment is desirable - Proficiency with MS Office applications including Word, PowerPoint, and Excel - Familiarity with reporting tools like Lookr Analytics and PowerBI helpful - Salesforce use and familiarity in helping track client information helpful - Strong oral and written communication, and interpersonal skills. - Outstanding multi-tasking and time-management abilities. - Excellent organizational, analytical, problem analysis and problem-solving skills - This position requires travel, which includes overnight travel with as much as 20% travel requirements. - Demonstrated networking capabilities, exhibiting a professional demeanor and business maturity - Ability to navigate large organizations and build strong internal partnerships Why First Advantage is Your Next Big Career Move: First Advantage is going through a technology transformation! We are looking for experts who are excited to work with advanced technologies and provide best-in-class user experience, drive the development and deployment of scalable solutions, and smoothly guide our agile teams and clients through meaningful changes as we continue to expand our impact. Additional benefits offered to our eligible people include: - Ability to work remotely with occasional business travel. - Medical, Vision, Dental, and supplementary benefit plans - 401k with an employer match, and an Employee Stock Purchase Plan (ESPP) - Competitive and flexible Paid Time Off (PTO) and 9 paid company holidays - Access to tech and growth opportunities, and leaders who want you to succeed! What Are You Waiting For? Apply Today! You have learned a little about us today – we want to learn about you! If you think this position and our company are a great fit for your areas of interest and expertise, tell us about you by applying now! The salary range for this position is approximately $90-110K base annually. This range reflects our good faith estimate to pay fairly as to what our ideal candidates are likely to expect, and we tailor our offers within the range based on the selected candidate’s experience, industry knowledge, technical and communication skills, and other factors that may prove relevant during the interview process.United States Equal Opportunity Employment: First Advantage is proud to be a global leader in removing barriers and supporting our community members to ensure the changing demographics of the workforce are reflected in our hiring and employment practices. We value all of our candidates, employees, and clients, and place great emphasis on hiring and supporting qualified individuals in each role. We are an equal opportunity employer. We do not discriminate on the basis of race, color, ethnicity, ancestry, religion, sex, national origin, sexual orientation, age, citizenship status, marital status, disability, gender identity, gender expression, veteran status, genetic information, or any other area protected by applicable law.
Related Guides
Related Job Pages
More Customer Success Manager Jobs
Strategic Partner Success Director (US Remote)
First AdvantageFounded in 2003, First Advantage provides comprehensive background-check insights and solutions, enabling employers and housing providers to make confident choi
At First Advantage (Nasdaq: FA), people are at the heart of everything we do. From our customers and partners to our greatest advantage — our team members. Operating with empathy and compassion, First Advantage fosters a global inclusive workforce devoted to the diverse voices that make up our talent and products. Our team members empower each other to be their authentic selves and treat all with respect, integrity, and fairness. Say hello to a rewarding career and come join a leading provider of mission-critical background screening solutions to some of the most recognized Fortune 100 and Global 500 brands. What You'll Do: The Strategic Partner Success Director is a high-impact, individual contributor role focused on driving new business through strategic partnerships. This person will own and grow key highly engaged revenue generating partner relationships, primarily with enterprise organizations with $5B+ in overall company size, while building new executive-level connections within large HCM and HR technology ecosystems. This role is hands-on and influence-driven, requiring strong executive presence, the ability to tell a compelling story, and the grit to turn relationships into revenue. Responsibilities: Partner Relationship Management - Oversee and grow relationships with top-tier strategic partners, ensuring alignment with business objectives and executive-level stakeholders. - Develop and execute joint business plans, co-selling, and co-marketing initiatives. - Lead integration and enablement’s projects between partner and internal teams - Proactively identify and develop new strategic partner relationships aligned to revenue growth. Revenue Growth & Performance - Achieve new business targets through partner-led initiatives. - Monitor partner performance, pipeline contribution, and ROI; provide actionable insights and recommendations for leadership. - Strengthening win rates through active collaboration with Sales on partner- influenced opportunities. Internal Collaboration - Act as the primary liaison between partners and internal teams (Sales, Marketing, Product, Client Success, Legal). - Coordinate enablement programs and ensure partner strategies are embedded in go-to-market playbooks and sales execution. Operational Excellence - Maintain accurate partner data in CRM and dashboards. - Lead quarterly business reviews and ensure contractual compliance. - Attend industry and vertical trade shows & events as needed Perform additional responsibilities as required. Impact & Success Metrics - Achievement of predefined revenue and new business targets through partner channels. - Growth in partner-sourced pipeline and closed-won deals. - Successful execution of joint go-to-market plans and integration projects. - High partner satisfaction scores and retention rates. - Effective cross-functional collaboration and influence across internal teams. - Timely and accurate reporting of partner performance metrics - Ability to establish strong relationships with partner stakeholders, including senior and executive leaders. What You Need to be Successful: - Bachelor's degree or equivalent work experience. Preferred in Business, Marketing or related fields. - 15+ years in strategic partnerships, alliances, or channel management, preferably in SaaS or HR Tech. - Demonstrated success in driving partner-sourced revenue growth. - Strong leadership, organizational, and project management skills. - Executive presence and ability to influence cross-functional and external C-level stakeholders. - Strategic and creative thinker with a bias for action. - Excellent written and verbal communication skills. - Familiarity with HR Tech space, preferably within HCM Solutions. - Comfortable navigating ambiguity and building momentum in evolving or early-stage partner relationships. - Open to travel as required. Preferred: - Experience with partner enablement tools and co-selling frameworks. - Analytical mindset with proficiency in CRM and reporting tools. - Strong negotiation, conflict resolution, and problem-solving skills. - Team player with a collaborative approach. What Are You Waiting For? Apply Today! You have learned a little about us today – we want to learn about you! If you think this position and our company are a great fit for your areas of interest and expertise, tell us about you by applying now! The salary for this position is approximately $130-150K per year. This range reflects our good faith estimate to pay fairly as to what our ideal candidates are likely to expect, and we tailor our offers within the range based on the selected candidate’s experience, industry knowledge, technical and communication skills, and other factors that may prove relevant during the interview process. #LI-LRI United States Equal Opportunity Employment: First Advantage is proud to be a global leader in removing barriers and supporting our community members to ensure the changing demographics of the workforce are reflected in our hiring and employment practices. We value all of our candidates, employees, and clients, and place great emphasis on hiring and supporting qualified individuals in each role. We are an equal opportunity employer. We do not discriminate on the basis of race, color, ethnicity, ancestry, religion, sex, national origin, sexual orientation, age, citizenship status, marital status, disability, gender identity, gender expression, veteran status, genetic information, or any other area protected by applicable law.
Head of Mission Success
QuartermasterDefense technology providing scalable maritime surveillance network data in real time around the globe.
About Us Quartermaster AI leverages cutting-edge AI and robotics to enhance maritime domain awareness. Our mission is to become the eyes, ears, and brain of the ocean—enabling every vessel to collaboratively sense, compute, and communicate. Position Overview Quartermaster seeks a seasoned executive leader with deep technical program management experience to drive mission success across our customer deployments. As the Head of Mission Success, you will coordinate complex technical programs, ensure engineering compliance, shape the product roadmap, and serve as a technical SME in both internal and customer-facing engagements. Key Responsibilities - Executive Program Leadership: Direct customer-facing technical programs, managing the post-sales journey and driving operational excellence for all accounts. - Cross-Functional Coordination: - Partner with global supply chain and engineering teams to plan and execute compliance activities across deployments. - Collaborate with Field Operations for technical support and troubleshooting, ensuring technical readiness and operational resilience. - Liaise with Mission Success Program Managers to lead and document technical discussions, ensuring consistent progress and alignment with customer needs. - Work with Product and Engineering teammates on roadmap development and customer-driven requirements, balancing short-term delivery with long-term vision. - Technical Program Management - Own end-to-end planning and execution of major product development programs, from concept through production and deployment - Define program schedules, milestones, and critical paths across hardware, software, and manufacturing tracks - Support new product introduction (NPI) and field rollout planning, ensuring readiness across supply chain, QA, and logistics - Act as primary point of contact for internal stakeholders on program status, scope, and decision timelines - Help ensure programs align with company OKRs and strategic priorities - Customer Engagement & Technical SME: - Support sales calls as the technical subject matter expert, articulating product capabilities and integration requirements to prospective clients. - Build and sustain executive relationships with strategic accounts, delivering impactful technical briefings, reviews, and growth planning sessions. - Team Leadership & Account Growth: - Recruit, develop, lead, and scale high-performing multidisciplinary teams (analytics, field ops, supply chain, engineering, global support) to achieve mission success for every customer. - Design account-level strategies that maximize client retention, product adoption, and expansion opportunities. - Continuous Improvement & Best Practices: Institute best-in-class technical processes for deployment, engineering compliance, and customer feedback to drive perpetual operational and product improvement. Qualifications - 10+ years of progressive leadership in technical, operational, or program management roles—preferably in technology, robotics, or mission-critical service environments. - Proven success rolling out and managing complex technical programs across global supply chains and engineering functions. - Demonstrated track record building, leading, and mentoring cross-disciplinary teams to support mission objectives. - Strong executive presence, relationship management, and communication skills, engaging with stakeholders at all management levels.
Badger Meter - Where Every Drop Counts and So Do You At Badger Meter, we're more than a leading global water technology company - we're innovators with a mission: to preserve and protect the world's most precious resource. For over 120 years, our trusted solutions have enabled our customers to optimize the delivery and use of water, maximize revenue and reduce waste. Every employee at Badger Meter is an important part of our success. Here, your work doesn't just move a business forward - it shapes a more sustainable future. We are committed to building a workplace where we celebrate differences, empower voices, and encourage fresh ideas that drive innovation. When you join us, you'll find: - Purpose-driven work that makes a real difference in communities around the globe. - Career growth and development opportunities designed to help you achieve your potential. - A supportive, inclusive culture where collaboration and creativity thrive. Be part of something bigger. At Badger Meter, your contributions will ripple far beyond the workplace - creating lasting change for people and the planet. What You Will Contribute: The Customer Success Specialist is responsible for managing existing accounts to cultivate and maintain strong relationships within our BEACON customers, ensuring high levels of customer satisfaction using data to proactively manage events and opportunities within their water systems. This position is required to work closely with our customers alongside Sales, Customer Support, and Product / Software Management and Field Sales Support teams to ensure customers are maximizing their systems. The CSS plays a critical role in fostering customer satisfaction, maintaining service standards and driving continuous improvement initiatives. Job Duties: - Responsible for increasing revenue by building customer loyalty and brand recognition - Partners with the Field Sales Support Team to onboard customers to ensure their system foundation is set for future growth - Use industry and internal company knowledge combined with data and analytics to formulate proactive intelligence models for their customers - Utilizes extensive product knowledge and problem solving skills to enhance customer satisfaction and retention - Builds relationships with assigned customers by understanding their analytic and system needs such as pressure, flow, water quality etc. to deliver an overall positive customer experience - Review and address customer issues and concerns while seeking to improve their overall experience and loyalty - Provide insight and relay the voice-of-customer with internal teams, including sales, product/software marketing, technical support, field support and engineering - Promote additional maintenance, training and support programs designed to enhance customer loyalty and experience - Develop and share best practices with customers and Badger Meter personnel to drive quality, effectiveness and efficiency within our processes - Assist and manage assigned customer issue escalation and provide problem solving steps as needed to ensure overall customer satisfaction - Ability to travel up to 75% as needed to support customer requirements Education and Experience: - Associates Degree in Marketing, Business, Communications or a related field preferred - 5 + years of experience in in Water Utility AMI desired Qualifications: - Intermediate Proficiency in Excel, PowerPoint and Word required - Experience with Project Management preferred - Strong organizational and presentation skills required - Ability to identify and define problems, extract key information from data and develop workable solutions for the problems identified require - People / Customer Service skills required Competencies: - Collaboration: Work collaboratively with others across the organization to achieve shared objectives. - Communication: Convey information and ideas clearly and concisely to individuals or groups in an engaging manner that helps them understand and retain the message; listen actively to others. - Initiating Action: Take prompt action to accomplish work goals; take action to achieve results beyond what is required; be proactive. - Work Standards: Setting high standards of performance for self and others; assuming responsibility and accountability for successfully completing assignments or tasks; self-imposing standards of excellence rather than having standards imposed. Working Conditions: - Work is performed in an office environment and requires the ability to operate standard office equipment - Requires prolonged periods of talking/listening Competitive Total Rewards at Badger Meter: - Competitive Pay - Annual Bonus - Eligible for Annual Pay Increases - Comprehensive Health, Vision, and Dental Coverage - 15 days Paid Time Off + 11 Paid Holidays - Two Ways to Save for Retirement: Badger Meter contributes 25 cents for every dollar you contribute to the plan, up to 7% of your eligible compensation. In addition to the match, the company will also contribute 5% of your eligible compensation to your Defined Contribution account on an annual basis. Additional access to a certified financial planner to help ensure your money is working for you, at no cost! - Employer Paid benefits including: Employee Assistance Program (EAP), Basic Group Life Insurance, Short Term Disability, and more - Educational Assistance – Tuition Reimbursement up to $5,250 - Voluntary benefits including: Additional Life Insurance, Long Term Disability, Accident and Critical Illness coverage - Health Savings Account (HSA) & Flexible Spending Account (FSA) options An Equal Opportunity/Affirmative Action Employer. This company considers candidates regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status. Applicants can learn more about their rights regarding equal opportunity in employment by viewing the federal "EEO is the Law" poster and the “EEO is the Law” poster supplement at http://www.dol.gov/ofccp/regs/compliance/posters/ofccpost.htm Badger Meter complies with all aspects of the Americans with Disabilities Act (ADA), as amended by the ADA Amendments Act, and all applicable state or local disability laws. This means that we will reasonably accommodate qualified employees with a disability if accommodation would allow them to perform the essential functions of their job, unless doing so would create an undue hardship. Privacy Statement The Employee and Applicant Privacy Statement describes how we collect, use, share, retain, and safeguard applicant information. Please see the privacy statement on our website here.
Broker Manager
Devoted HealthOur mission: to dramatically improve the health & well-being of older Americans by caring for everyone like family
Job Description Must be located in New Jersey OR New York A bit about this role: As the Broker Manager you will be responsible for the success, engagement and production of our independent agents. You will work closely with Operations and field sales management to ensure the brokers have clear line of sight to Devoted's mission and the plan for growth. Responsibilities & Impact will include: - Executing the plan created by the team for the market's brokers - Analyzes reports and providing a plan of action for increased production - Providing real time feedback from the field brokers. Training for brokers both classroom and field - Influence brokers to sell more by positioning our product and promoting our brand - Responsible for a territory, manage contacts Execute on market / region sales goals and objectives (sales events, training, etc)Meet or exceed sales objectives through broker channel - Meet with brokers and agencies to build relationships and promote our brand - Responsible for reporting their daily activities to ensure alignment with creating incremental sales consistent with market goals - Adheres to and maintains current understanding of compliance requirements and organizational policies & procedures - Coordinates effectively with local sales team Required skills and experience: - State Health Insurance License in good standing - Unrestricted driver's license to verify your eligibility and capability to fulfill the driving responsibilities associated with the position - Strong presentation skills and ability to present to a group or individual - Strong communication skills – both verbal and written and active listening skills - Strong organizational skills - Strong relationship building skills - Ability to collaborate well both internally and externally to support achievement of market objectives - Ability to learn quickly and adapt to change - Knowledge of systems and technology and proficient with data analytics - Knowledge of marketing strategy, value proposition - Adherence to CMS Medicare Marketing Guidelines and procedures - Medicare knowledge preferred - Self starter, flexible, adaptable, highly organized and proactive - Knowledge base of the market and the broker environment within the market. Engaging personality traits that identify with agents and inspires allegiance. Desired skills and experience: - Goal oriented but flexible. Achieving goals by adapting to changing circumstances - Curious and inquisitive. Understanding the mission but challenging norms for better results - Calm under pressure and cultivate a growth mindset. Salary range: $75,000 - $85,000 base annually plus commission The pay range listed for this position is the range the organization reasonably and in good faith expects to pay for this position at the time of the posting. Once the interview process begins, your talent partner will provide additional information on the compensation for the role, along with additional information on our total rewards package. The actual base salary offered will depend on a variety of factors, including the qualifications of the individual applicant for the position, years of relevant experience, specific and unique skills, level of education attained, certifications or other professional licenses held, and the location in which the applicant lives and/or from which they will be performing the job. Our Total Rewards package includes: - Employer sponsored health, dental and vision plan with low or no premium - Generous paid time off - $100 monthly mobile or internet stipend - Stock options for all employees - Bonus eligibility for all roles excluding Director and above; Commission eligibility for Sales roles - Parental leave program - 401K program - And more.... *Our total rewards package is for full time employees only. Intern and Contract positions are not eligible. Healthcare equality is at the center of Devoted’s mission to treat our members like family. We are committed to a diverse and vibrant workforce. At Devoted Health, we’re on a mission to dramatically improve the health and well-being of older Americans by caring for every person like family. That’s why we’re gathering smart, diverse, and big-hearted people to create a new kind of all-in-one healthcare company — one that combines compassion, health insurance, clinical care, service, and technology - to deliver a complete and integrated healthcare solution that delivers high quality care that everyone would want for someone they love. Founded in 2017, we've grown fast and now serve members across the United States. And we've just started. So join us on this mission! Devoted is an equal opportunity employer. We are committed to a safe and supportive work environment in which all employees have the opportunity to participate and contribute to the success of the business. We value diversity and collaboration. Individuals are respected for their skills, experience, and unique perspectives. This commitment is embodied in Devoted’s Code of Conduct, our company values and the way we do business. As an Equal Opportunity Employer, the Company does not discriminate on the basis of race, color, religion, sex, pregnancy status, marital status, national origin, disability, age, sexual orientation, veteran status, genetic information, gender identity, gender expression, or any other factor prohibited by law. Our management team is dedicated to this policy with respect to recruitment, hiring, placement, promotion, transfer, training, compensation, benefits, employee activities and general treatment during employment.



