• Define, refine, and execute product strategies and roadmaps aligned with business goals and customer needs. • Conduct market and customer research to identify opportunities, validate requirements, and inform prioritization decisions. • Partner with engineering, design, and other teams to translate product vision into features, requirements, and solutions. • Manage the product development lifecycle, including backlog prioritization, release planning, and launch readiness. • Monitor product performance through qualitative and quantitative metrics, and adjust strategy to improve adoption and business impact. • Collaborate with internal stakeholders (sales, marketing, finance, legal, operations, customer success, etc.) to support go-to-market activities and ensure effective product enablement. • Serve as the voice of the customer and evangelize the product internally and externally. • Contribute to organizational best practices, knowledge sharing, and mentoring of peers as appropriate to level. • Perform other duties and responsibilities as required to support business needs.

• Manage and mentor a team of web product managers and producers, supporting their development and ensuring high-quality execution across initiatives. • Translate the north-star strategy into mid-term roadmaps and partner with the team to define and deliver near-term priorities, features, and improvements. • Lead cross-functional collaboration with web engineering, web design, and integrated marketing partners to drive high-impact enhancements to the Dropbox.com experience. • Partner with stakeholders across marketing, product, and design to align on goals, requirements, and success criteria for web initiatives. • Support the execution of optimization efforts, including user journey improvements, experimentation, and data-driven enhancements to engagement and conversion. • Ensure roadmap visibility, prioritization clarity, and consistent communication with cross-functional teams and leaders regarding progress and outcomes. • Maintain a customer-first mindset, leveraging insights and qualitative and quantitative data to inform product decisions and identify opportunities for improvement.

• Serve as the subject matter expert for US Healthcare integrations, with a primary focus on helping members navigate the complexities of the healthcare system—specifically demystifying EOBs, claims status, accumulators, and complex benefits. • Drive the product strategy for administrative self-service, ensuring members can easily take care of necessary actions and understand their financial and health data without friction. • Synthesize complex member needs and market dynamics into a solidified, roadmap focused on new revenue generation and efficiency. • Create buy-in for the product strategy with the Product Leadership Team through high-quality logic and rigorous business-case storytelling. • Define and execute a roadmap to increase the utilization of key features, proving that users can successfully complete their intended tasks and derive tangible value from the portal. • Ensures cross-functional alignment across the 'Triangle' (Product, Engineering, Design) to eliminate silos to the Essential Duties. • Define goals & measure success for the portfolio. • Represent our platform and infrastructure externally with clients and prospects. • Establish and deliver a high-integrity roadmap built to ensure predictable, high-scale execution, characterized by vetted trade-offs and binary commitments. • Significantly expand member reach and engagement. Accelerate program enrollment, feature adoption, and task completion rates through optimized member journeys, delivering measurable ROI for payer customers. • Drive industry-leading utilization and accuracy across core member domains including coverage, cost, claims, and accumulators, ensuring seamless member access to their financial and health data. • Optimize the home screen and overall information architecture (IA) of the Member Portal to ensure the experience is optimized for discoverability, findability, self service, and ease of use. • Successfully transition AI prototypes into production-grade experiences that redefine the member experience and achieve market readiness.

• Work closely with our Product Manager to support backlog management • Write user stories and assist in UX research and product documentation • Gain exposure to agile processes and learn how product decisions influence business KPIs • Develop skills in technical and business writing, Jira ticket management, and competitive analysis • Attend sprint refinement and planning meetings; update Jira tickets • Meet weekly with PM to review progress • Analyze industry-standard UX practices and conduct competitive feature analysis • Learn steps to replicate reported bugs accurately