• Serve as the initial point of contact to quickly and appropriately answer, respond to, and resolve client questions, needs, and technical issues. • Manage tickets and ticket queues, ensuring all client issues are responded to and resolved within established SLA's. • On demand, provide clients with advice and guidance on privacy and identity theft matters, demonstrating a working knowledge of best practices. • Cross-Team Coordination: Coordinate internal resources (including the Account Success and Cybersecurity teams) to address and resolve complex client inquiries and needs. • Enroll clients’ mobile and computer devices onto the BlackCloak platform • Manage and record all client interactions within the designated Support platform (or BlackCloak's set of Client Success tools). • Maintain working knowledge of BlackCloak’s solutions, platform features, best practices, and contribute to client communications and education initiatives. • Actively participate in knowledge transfer sessions, product training, and other strategic initiatives to ensure individual, team, company, and client success. • Support external and internal customer-facing initiatives and events. • Participate in on-call shifts for client support, including nights and weekends, or as needed.

• Our sole focus on intellectual property enables us to more deeply understand our clients’ technical needs, and our candidates’ individual talents and career interests. • Our broad network of long-term client relationships gives us a competitive edge. • Our recruiters all have 10+ years of IP recruiting experience, and an exceptional record of success. • We have superior knowledge of the IP job market, and offer trusted career advice for our candidates. • We also have the resources and high-level contacts to get your resume noticed by the people who matter.

• Develop, implement, and optimize novel quantum algorithms, applications, and end-to-end workflows that will make scientific and commercial impact in areas such as computational chemistry, optimization, and machine learning • Work with customers and partners to define and solve problems of real-world interest using IonQ trapped-ion quantum computers • Discover innovative solutions, rigorously benchmark their performance, and publish results in high-impact, peer-reviewed journals and conferences • Help shape team culture and create a lasting impact by supporting an initiative that delivers new scientific discoveries and innovation

• Provide technical direction and architectural guidance across multiple quantum application efforts, including establishing best practices for benchmarking, performance analysis, and solution design • Develop, implement, and optimize novel quantum algorithms that will make scientific and commercial impact in areas such as computational chemistry, optimization, and machine learning • Work with customers and partners to define and solve problems of real-world interest using IonQ trapped-ion quantum computers • Discover innovative solutions, rigorously benchmark their performance, and publish results in high-impact, peer-reviewed journals and conferences • Help shape team culture and create a lasting impact by supporting an initiative that delivers new scientific discoveries and innovation