About Nevoya: Nevoya is North America's leading next-generation electric trucking carrier, transforming logistics through AI-native operations and relentless customer focus. The company builds and uses proprietary technology to deliver zero-emissions carrier services to Fortune 500 shippers with superior economics and service to legacy diesel operators. The company has operations in California and Texas, and is backed by globally-renowned investors including Lowercarbon Capital. About The Role: As Director of Transportation, you are the operational backbone of Nevoya. You own the dispatch team, the driver workforce, and the daily planning engine that keeps freight moving on time and customers happy. This is a high-ownership role: you will manage the complexity of a growing carrier, schedule changes, operational exceptions, driver performance, and customer commitments, while building the systems and habits that allow the operation to scale. You come from the carrier world. You know what dispatch looks like under pressure, what it takes to build a driver team that is safe, productive, and retained, and how to turn operational chaos into structured process. You also embrace technology as a genuine tool and get excited when a new system actually makes something work better. This is a remote role for Texas-based candidates, with 15% travel required. What You'll Do: Dispatch Team Management: - Directly lead and develop a team of dispatchers and load planners, setting expectations, providing real-time coaching, and managing performance. - Build and enforce dispatch protocols: load assignment, driver communication, check-calls, and exception handling. - Own the daily ops board, ensuring all loads are covered, drivers are utilized, and the team is responding proactively to changes, not reactively to fires. - Triage and resolve operational escalations quickly: missed pick-ups, late deliveries, driver no-shows, equipment issues, and customer-impacting events. - Establish clear shift handoff standards so nothing falls through the cracks across coverage hours. - Use Nevoya's TMS as the single source of truth for the dispatch team, champion adoption, enforce data hygiene, and ensure the team is working in the system, not around it. Operational Planning: - Own the weekly and daily load planning process: matching driver availability, HOS constraints, equipment locations, and customer pickup/delivery windows to build executable plans. - Anticipate and manage schedule disruptions, weather, breakdowns, driver call-outs, customer changes, with contingency plans ready before problems compound. - Develop and maintain driver schedules that balance utilization, regulatory compliance, and driver wellbeing. - Coordinate with the sales and customer success teams to ensure upcoming freight commitments are operationally feasible before they are confirmed. - Identify and eliminate recurring operational bottlenecks: lanes that consistently underperform, drivers who are chronically underutilized, handoffs that break down repeatedly. - Build planning cadences and tools that allow the team to look ahead, not just manage the day in front of them. Driver Management and Productivity: - Serve as the operational leader for all CDL drivers, setting performance expectations, managing conduct, and handling day-to-day driver relations. - Track and actively manage driver productivity metrics: miles per day, load completion rates, idle time, on-time percentage, and utilization. - Lead structured driver performance conversations, recognizing top performers and addressing underperformance directly and constructively. - Manage driver onboarding: qualification file review, orientation, equipment training, and first-week check-ins. - Partner with HR on driver retention, compensation benchmarking, and corrective action processes. - Be accessible to drivers and build a culture where drivers feel heard and supported, because driver retention starts with leadership. Safety and Compliance: - Coach dispatchers to proactively monitor HOS and ELD data as part of their daily workflow, catching potential violations before they become driver or DOT issues. - Ensure the team has the tools, training, and habits to keep driver qualification files, drug and alcohol program tracking, and vehicle inspection records current and accurate. - Hold dispatchers accountable for addressing unsafe driver behaviors in the moment. - Make sure incident and accident response is handled correctly by the team: proper documentation, timely reporting, and appropriate escalation when needed. - Build a culture on the dispatch floor where safety is a shared standard, not a compliance checkbox. - Review safety performance data regularly and use it to coach the team, identify patterns, and drive continuous improvement. Customer Success and Service Quality: Our customers chose Nevoya because we promised a better experience. Your team is the one that delivers on that promise every day. - Own on-time performance as an operational KPI, track it daily, identify root causes of failures, and drive continuous improvement. - Serve as the operational partner to the customer success team, providing real-time status on loads, proactive communication on exceptions, and honest root-cause analysis after service failures. - Ensure dispatchers treat customer communication as part of the job, including proactive check-calls and exception notifications. - Conduct post-failure reviews on service misses and translate findings into process changes that prevent recurrence. - Build visibility for customers into the operation and support the team in using Nevoya's platform to provide real-time tracking and accurate ETAs. - Represent the operational perspective in customer escalations: be credible, composed, and solution-oriented. What We're Looking For: - 7+ years in transportation operations with significant carrier-side experience. You have run dispatch, managed CDL drivers, and owned operational outcomes. - Proven track record managing a dispatch team (5+ years of experience leading teams): setting standards, developing dispatchers, and building a high-accountability environment. - Direct CDL driver management experience: hiring, coaching, corrective action, and retention. - Deep knowledge of DOT/FMCSA compliance: HOS, driver qualification, drug and alcohol program, and ELD requirements. - Experience in truckload operations; drayage or port experience a strong plus. - Demonstrated ability to manage operational planning in a dynamic environment, schedule changes, exceptions, and competing priorities are your normal. Ideal Characteristics: - Tech-forward mindset: You get genuinely energized when a new tool or system makes something work better. You learn new platforms thoroughly and advocate for technology adoption on your team and never work around the system. - Calm under operational pressure: When things go sideways, and in trucking they will, you stay organized, prioritize clearly, and move the team toward a solution without drama. - Operator at heart: You have run dispatch. You know how a driver's day actually works. Your team respects you because you have been in the weeds. - Accountable leader: You set high standards and follow through consistently. You do not let underperformance linger, and you give credit where it is due. - Data-driven: You can look at on-time data, driver utilization, and HOS logs and quickly identify what is broken and what to do about it. - Startup-ready: You thrive in a fast-moving, early-stage environment. You are energized by building process, not just following it. Nice to Haves: - Experience with electric vehicle fleet operations or energy-aware logistics planning. - Familiarity with modern TMS platforms (Samsara, McLeod, MercuryGate, PortPro). - Prior experience with California drayage or port/intermodal operations. - Background managing unionized driver workforces. - Spanish language proficiency, a meaningful asset in our operating markets. Why Nevoya: - Build and lead a dispatch and driver team at a carrier that is doing things differently: electric, AI-native, and customer-obsessed. - Work alongside engineers and product managers who are genuinely building tools to make your operational life easier, and who will listen when you tell them what is broken. - Competitive salary, meaningful equity in an early-stage venture-backed company, and comprehensive benefits. - A mission worth caring about: zero-emissions freight that competes on performance, not just values. - Direct access to leadership and a real seat at the table as we scale. At Nevoya, we believe diverse teams build better solutions. We are proud to be an equal opportunity employer and are committed to creating an inclusive and welcoming environment for all employees. We consider all qualified applicants regardless of race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, disability, veteran status, or any other protected characteristic. If you're excited about our mission but your experience doesn't align perfectly with every qualification in the job description, we encourage you to apply anyway. You may be the right candidate for this or another role. If you have any other questions please email our Recruiting Team directly @ careers@nevoya.com

• Designing, planning and facilitating VP staff level and other key stakeholder meetings, ensuring meeting effectiveness • Operating with an AI first mindset, leveraging smart technology to bring insights and efficiency to daily operations • Helping to maximize the impact of the VP Tandem staff, managing its operating model, and assisting with the health and development of that team • Managing the Tandem strategic planning process, its roadmaps, metrics and interdependencies • Identifying key decisions and serving as a Decision-Making coach and facilitator, creating decision making structures as needed • Developing and executing the organization’s communication strategy, including C-level communication tools • Collaborating with the Autodesk Operations Solutions Chief of Staff cohort and operating as a leader within the broader organization

Opportunity As the Director of Client Experience (CX) Operations, Solutions at Smarter Technologies, you will own the operating system that enables consistent, scalable, and high-confidence client outcomes across all delivery motions. This role is responsible for defining, governing, and continuously evolving how Smarter Technologies delivers for clients at scale, ensuring that growth does not come at the expense of predictability, quality, or trust. Sitting at the center of delivery execution, operational rigor, and cross-functional alignment, you lead the CX Ops function as the internal engine behind client-facing success. You translate real-world delivery experience into standards, workflows, tooling, metrics, and escalation mechanisms that allow Delivery, Solutions & Advisory, Product, Engineering, and Support teams to execute with clarity and accountability. As Director of CX Operations, you do not own individual client relationships. Instead, you own the system that makes strong client experiences repeatable & scalable. By institutionalizing what works, surfacing risks early, and driving continuous improvement, you enable Smarter Technologies to scale AI-first, human-in-the-loop (HITL) solutions without relying on heroics. Key Responsibilities CX Operating Model Ownership & Governance - Define and own the end-to-end CX delivery operating model across all phases: Account Mobilization/Kick-off, Design, Build, Test, Go-live/Hypercare, and Support, working closely with CX Leads and team members. - Establish and maintain CX standards, delivery methodologies, readiness criteria, and quality phase gates. - Govern adherence to the operating model while enabling flexibility for client-specific complexity. - Act as the owner of “how delivery works” across Product & Solutions delivery motions. Service Delivery Operations & Workflow Excellence - Design, manage, and optimize core CX operational workflows including onboarding, delivery execution, handoffs, escalations, and steady-state operations. - Ensure operational consistency across delivery pods, teams, and client segments. - Partner with Delivery Executives and Technical leadership to proactively identify delivery friction, systemic risks, and root causes impacting time-to-value. Process Improvement, Automation & Scale - Drive continuous improvement across CX workflows using structured problem-solving and data-backed analysis. - Own Automation & Operational technology deployments to identify and deploy automation opportunities that improve efficiency, quality, and scalability. - Champion an automation-first, systems-oriented mindset that reduces cost-to-deliver while increasing delivery confidence. Delivery Health, Metrics & Insights - Define CX operational KPIs and success metrics aligned to business outcomes, client value, and delivery predictability. - Own delivery health reporting, dashboards, and executive-level insights. - Ensure CX Ops moves the organization from anecdotal delivery feedback to consistent, data-driven decision-making. - Surface early warning signals, trends, and systemic issues with clear recommendations for action. Risk Management & Escalation Leadership - Own the CX risk management and escalation framework, including triggers, severity definitions, and mitigation playbooks. - Serve as a senior escalation point for complex, cross-functional delivery challenges. - Lead root cause analysis and ensure learnings result in durable fixes to the operating model, not one-off solutions. Cross-Functional Alignment & Operating Rhythm - Act as the connective tissue between CX, Product, Engineering, Support, Finance, and Corporate Operations. - Ensure clean ownership, expectations, and handoffs across teams throughout the client lifecycle. - Align CX Ops priorities with enterprise initiatives, platform evolution, and organizational change. CX Ops Leadership & Organizational Development - Build, lead, and develop the CX Operations team, including enablement, insights, governance, and operational excellence roles. - Establish a strong CX Ops operating rhythm that reinforces accountability, learning, and continuous improvement. - Serve as a trusted partner to executive leadership on delivery health, scale readiness, and operational risk. Minimum Requirements - 10+ years of experience in CX Operations, Delivery Operations, Implementation Operations, or Transformation roles supporting complex enterprise technology or services organizations. - Proven experience building and scaling operating models that support predictable delivery across multiple products or delivery motions. - Strong systems-thinking and analytical capabilities, with the ability to translate strategy into executable processes, using the latest technologies, including AI and automation tools. - Demonstrated success driving process improvement, automation, and operational discipline at scale. - Experience operating in highly matrixed environments with senior stakeholders across delivery, product, and engineering. - Exceptional written and verbal communication skills, with comfort in presenting operational insights to executive audiences. Preferred Qualifications - Experience in healthcare technology, Revenue Cycle Management (RCM), or regulated operational environments. - Familiarity with AI-driven automation, HITL delivery models, or workforce-enabled technology solutions. - Experience standing up or leading a CX Ops, Delivery Ops, or Program Management Center of Excellence. - Background in metrics-driven delivery models, continuous improvement frameworks, or scale transformations. California Salary Range $210,000—$286,000 USD

This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more. Role Description This role involves being a key strategic partner to the CEO, ensuring that operational rhythms align with the company’s goals while managing executive communications and brand presence. Your ability to blend strategic oversight with hands-on execution will serve to strengthen the company’s foundation as it scales. - Own weekly, monthly, and quarterly cadences to keep leadership aligned - Manage meeting preparation, agendas, follow-ups, and accountability tracking - Build simple, effective processes that enhance company operations - Proactively manage the CEO's calendar based on business priorities - Act as gatekeeper and thought partner on scheduling and priorities - Prepare leadership meeting materials including decks and briefs - Draft internal leadership communications and ensure message consistency - Support CEO’s external presence through social media - Coordinate events, speaking opportunities, and marketing initiatives - Collaborate with senior leadership on strategic planning Qualifications - 1-3 years post-MBA or relevant experience in consulting or operations - 3-5 years in high-growth startups or relevant roles - Experience in Executive Assistant or Chief of Staff capacities - Strong written and verbal communication skills - Ability to operate effectively in ambiguity and transition between roles - Familiarity with the creator economy and media landscapes - High attention to detail and strong organizational skills - Eagerness to learn and get involved in various business aspects Benefits - Fully remote work structure with flexible hours - Opportunity to learn from the CEO's perspective - Exposure to diverse areas including product, finance, and operations - Unique chance to shape company strategy and culture - Supportive environment valuing open communication and collaboration