Role Description Performs moderately advanced benefits program administration and member assistance work. Work involves determining benefits eligibility, processing applications for benefits, and providing guidance to Benefit Coordinators with benefits eligibility inquiries. Works under moderate supervision, with some latitude for the use of initiative and independent judgment. The ideal candidate for this position will have a comprehensive understanding of employee benefits, strong problem-solving skills, excellent verbal and written communication skills, a commitment to customer service, enjoy interacting with people, and be comfortable working in a fast-paced and structured environment. Essential Duties and Responsibilities - Answers incoming inquiries (e.g. phone calls, emails, etc.) from Benefit and Billing Coordinators regarding benefit administration, eligibility, billing, and any other questions regarding employee benefits. - Contacts benefit coordinators to resolve potential issues that have been identified internally. - Clearly documents case activities, outcomes, and feedback received by members. - Proactively handles own caseload and shared work queues to ensure timely resolution of escalated issues while meeting service levels and quality standards. - Processes changes to employee and dependent TXHB offered benefits, demographics, and beneficiary information. - Builds effective working relationships with Benefit Coordinators and others at assigned groups. - Serves as a resource for Benefit Coordinators, guiding and mentoring them regarding TXHB benefit administration processes, policies, and procedures. - Conducts basic data reviews of cases and inquiries to identify recurring issues, knowledge gaps, or process breakdowns and recommends potential solutions to leadership. - Proactively identifies and reaches out to Benefit Coordinators to discuss ongoing benefits or eligibility trends related to individual group benefit administration challenges. - Collaborates with other internal teams and external vendors to resolve eligibility and billing questions or issues. - Provide direction to peers by assisting with trainings as directed by Supervisor. - Participates on cross‑functional project teams focused on implementing new clients, systems, or benefit programs by representing the advocate perspective and validating processes. - May review and provide feedback on AI-generated responses provided to group contacts. - May serve as a backup for cross‑departmental work, including supporting special projects, documenting and testing new or updated processes, assisting with trainings, and contributing to operational readiness activities during peak periods or program changes. Qualifications - Strong knowledge of eligibility requirements including Section 125 and COBRA rules. - Strong knowledge of MS Office and billing and enrollment software. - Strong problem-solving and research skills. - Ability to effectively communicate complex benefits administration subjects both verbally and in writing. - Effective time management, organization, and prioritization skills. - Advanced knowledge of TXHB products, benefit terminology, benefits design, and eligibility rules. - Ability to work in a team environment and perform multi-task job functions. - Strong service-oriented communication skills, including the ability to empathize with others and diffuse tense situations when needed. - Ability to convey a professional manner in dealing with others and maintain constructive working relationships. - Self-motivated to fulfill tasks, resolve issues promptly, and meet deadlines. - Ability to effectively work within rapidly changing circumstances as needed. Requirements - 1-2 years of work experience in a related field such as Human Resources or health insurance. - Graduation from an accredited four-year college or university with major coursework in business administration, insurance, or a related field is preferred. - Experience working in a service-oriented position, where customer satisfaction is a key performance indicator is preferred. Physical Demands - Ability to speak/hear clearly to communicate by phone or in person. - Ability to frequently stand, sit and walk. - Ability to frequently lift and/or move up to 15 pounds. - Prolonged periods of sitting at a desk and working on a computer. Flexible Work Arrangements - 100% Remote (MON-FRI) Work Schedule - 8:00 AM - 5:00 PM (MON-FRI)

This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more. Role Description Professional Development Academy (PDA) is seeking a high-performing Director of Enrollment to help lead our customer acquisition and revenue growth targets. In this role, you will be responsible for maximizing sales potential in predefined territories by engaging prospects to build awareness of Academy products and services and converting prospects to sales. Additionally, you will sustain and enhance customer relations with existing and prior customers to drive rebooking of Academy participants. The Director of Enrollment is a seasoned expert who understands the market landscape, our products and services, talk-tracks and demos for prospect engagement, and efficiently maintains daily outbound call volumes and contract close rates, all of which are actively reported as part of the performance management system. The Director of Enrollment is also someone who is self-directed when it comes to building and executing marketing campaigns, follow-up plans, and reporting via succinct dashboards that illustrate TAM, progress toward goals, and effective rates of engagement. - Proactively engage to learn markets, prospects, and outreach tactics - Establish goals and objectives on a rolling basis - Well prepared for each day’s activities relative to other directors and deputies of enrollment - Achieve business success factors, including daily call volumes and weekly enrollment targets - Lead multiple marketing campaigns and outreach strategies simultaneously - Maintain clear (and complete) records of all outreach via CRM - Present dashboard reports of success factors weekly Qualifications - Business degree preferred or equivalent - Preferred five+ years of experience as a successful sales leader, ideally with SLED experience - Committed to continuous personal and professional improvement (especially from feedback) - Proven ability to drive the sales process from prospect to customer and share best practices - Desire to establish business relationships with a focus on leadership development - Strong business savvy and political intuition - Perpetual optimism and desire to get better and better - Self-directed with a strong sense of team collaboration - Proficient with MS-Office applications and databases - Very strong communication skills - Exceptional customer services skills Benefits - Medical, dental, and vision insurance plans - 401(k) retirement plan with company match - Open time off policy - Twelve weeks paid parental leave - Supportive, collaborative teams - Unique opportunity to help government officials from a private sector company - Expansive learning and development opportunities Commitment to Shared Values - Soul of Entrepreneurship - Culture of Inclusion - Force of Ideas - Spirit of Generosity Compensation The compensation range for this role is $60,000 to $82,000, including commission potential. Equal Opportunity Employment Government Executive Media Group, Inc. and its affiliates ("GovExec") are Equal Opportunity Employers. We do not discriminate against our applicants because of race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, gender identity, or any other status protected by applicable law.

This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more. Role Description Performs moderately advanced benefits program administration and member assistance work. Work involves determining benefits eligibility, processing applications for benefits, and providing guidance to Benefit Coordinators with benefits eligibility inquiries. - Answers incoming inquiries (e.g. phone calls, emails, etc.) from Benefit and Billing Coordinators regarding benefit administration, eligibility, billing, and any other questions regarding employee benefits. - Contacts benefit coordinators to resolve potential issues that have been identified internally. - Clearly documents case activities, outcomes, and feedback received by members. - Proactively handles own caseload and shared work queues to ensure timely resolution of escalated issues while meeting service levels and quality standards. - Processes changes to employee and dependent TXHB offered benefits, demographics, and beneficiary information. - Builds effective working relationships with Benefit Coordinators and others at assigned groups. - Serves as a resource for Benefit Coordinators, guiding and mentoring them regarding TXHB benefit administration processes, policies, and procedures. - Conducts basic data reviews of cases and inquiries to identify recurring issues, knowledge gaps, or process breakdowns and recommends potential solutions to leadership. - Proactively identifies and reaches out to Benefit Coordinators to discuss ongoing benefits or eligibility trends related to individual group benefit administration challenges. - Collaborates with other internal teams and external vendors to resolve eligibility and billing questions or issues. - Provides direction to peers by assisting with trainings as directed by Supervisor. - Participates on cross‑functional project teams focused on implementing new clients, systems, or benefit programs by representing the advocate perspective and validating processes. - May review and provide feedback on AI-generated responses provided to group contacts. - May serve as a backup for cross‑departmental work, including supporting special projects, documenting and testing new or updated processes, assisting with trainings, and contributing to operational readiness activities during peak periods or program changes. Qualifications - 1-2 years of work experience in a related field such as Human Resources or health insurance - Graduation from an accredited four-year college or university with major coursework in business administration, insurance, or a related field is preferred. - Experience working in a service-oriented position, where customer satisfaction is a key performance indicator is preferred. Requirements - Strong knowledge of eligibility requirements including Section 125 and COBRA rules. - Strong knowledge of MS Office and billing and enrollment software. - Strong problem-solving and research skills. - Ability to effectively communicate complex benefits administration subjects both verbally and in writing. - Effective time management, organization, and prioritization skills. - Advanced knowledge of TXHB products, benefit terminology, benefits design, and eligibility rules. - Ability to work in a team environment and perform multi-task job functions. - Strong service-oriented communication skills, including the ability to empathize with others and diffuse tense situations when needed. - Ability to convey a professional manner in dealing with others and maintain constructive working relationships. - Self-motivated to fulfill tasks, resolve issues promptly, and meet deadlines. - Ability to effectively work within rapidly changing circumstances as needed. Physical Demands - Ability to speak/hear clearly to communicate by phone or in person. - Ability to frequently stand, sit and walk. - Ability to frequently lift and/or move up to 15 pounds. - Prolonged periods of sitting at a desk and working on a computer. Flexible Work Arrangements - 100% Remote (MON- FRI) Work Schedule - 8:00 AM - 5:00 PM (MON- FRI)

Location: Remote - MichicanDepartment: PPG CBOWeekly Hours: 40Status: Full timeShift: Days (United States of America) Job Summary: As the Central Business Office (CBO) Ambulatory Supervisor, you oversee and ensure timely and accurate resolution to outstanding accounts receivable, while maintaining the highest level of patient, physician, and employee satisfaction. You manage daily operations of your assigned CBO department and practice management system processes and files. The above summary is intended to describe the general nature and level of work performed in this role. It should not be considered exhaustive. REQUIREMENTS - High school diploma or equivalent - 3 years of experience in a professional or physician office - 2 years of experience specific to credentialing and/or billing office leadership Salary Range - $37,440 - $81,640 We offer a competitive benefits package with coverage effective day one of employment which includes medical, dental, vision, company paid life insurance, paid time off, a 401k retirement plan, an employee assistance program and other voluntary coverage options and employee discounts. ProMedica is a mission-driven, not-for-profit health care organization headquartered in Toledo, Ohio. It serves communities across nine states and provides a range of services, including acute and ambulatory care, a dental plan, and academic business lines. ProMedica owns and operates 10 hospitals and has an affiliated interest in one additional hospital. The organization employs over 1,300 health care providers through ProMedica Physicians and has more than 2,300 physicians and advanced practice providers with privileges. Committed to its mission of improving health and well-being, ProMedica has received national recognition for its clinical excellence and its initiatives to address social determinants of health. For more information about ProMedica, please visit promedica.org/aboutus. Benefits: We provide flexible benefits that include compensation and programs to help you take care of your family, your finances and your personal well-being. It’s what makes us one of the best places to work, and helps our employees live and work to their fullest potential. Qualified applicants will receive consideration for employment without regard to race, color, national origin, ancestry, religion, sex/gender (including pregnancy), sexual orientation, gender identity or gender expression, age, physical or mental disability, military or protected veteran status, citizenship, familial or marital status, genetics, or any other legally protected category. In compliance with the Americans with Disabilities Act Amendment Act (ADAAA), if you have a disability and would like to request an accommodation in order to apply for a job with ProMedica, please contact employment@promedica.org Equal Opportunity Employer/Drug-Free Workplace