• Ensure provider-specific support development and processes meet corporate policies for security, consistency, and professional software development standards • Identify and encourage process improvement within the team • Provide training and support, provide constructive feedback, and mentor team members • Participate in code and design reviews to minimize rework and catch issues early in the process • Identify problems/solutions and research on complex issues • Perform and maintain routing program and system maintenance • Resolve issues that create product performance obstacles to lessen customer disruption • Work with claims core development and other teams to support programming aligns with and uses the core components, of each product's core system components • Handle production incidents and collaborate with teams to ensure stability of the product • Apply advance skills to solve complex problems in creative ways • Convert business requirements to eventual code deployment using new and existing tools and system specs • Ensure provider-specific solutions are delivered promptly, to meet ongoing support commitments • Provide support to customer

• Durchführung eines manuellen Software-/Produkt-Rollouts vor Ort • Technische Installation und Konfiguration gemäß Schulung • Dokumentation der durchgeführten Arbeiten • Arbeiten in großen Höhen (z. B. auf Plattformen oder Dächern)

• Support an assigned region or temporarily assigned territory with planned maintenance activities and other actions as required • Install, support, troubleshoot, repair, and maintain all Intuitive products in an assigned region/territory • Perform scheduled maintenance activities including system inspections and preventive maintenance • Troubleshoot, diagnose, and repair all Intuitive products and associated equipment • Coordinate and perform system and hardware delivery and installation • Complete all administrative duties including Spare parts inventory and Field Activity Reports • Maintain all Intuitive provided items including tooling and laptops • Support Intuitive teams to facilitate company objectives • Provide feedback to HQ and take part in continuous improvement projects • Complete all required training items and maintain all aspects of a temporarily assigned territory

• Be the primary point of contact for our external customers in supporting our claims management platform • Monitor for new requests and reported incidents, responding within SLA requirements and maintaining ownership until resolution • Manage external communications with customers and internal communications with other teams in the organization to drive incidents and requests to resolution efficiently • Contribute to knowledge base articles and other documentation • Stay current with feature releases and changes to the platform to ensure a comprehensive understanding of the product and efficient support