• Provide high quality, detailed technical support for business critical issues • Act as a point of contact for support efforts for customers • Collaborate with a team of Technical Support Specialists • Perform problem re-creation and failure analysis • Provide detailed analysis and escalate problems cross-functionally • Prioritize and progress multiple assignments with tangible results • Proactively look for ways to improve processes and customer experience • Provide clear communication and analysis to internal and external stakeholders

This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more. Role Description The Senior Technical Specialist delivers high quality customer service. The Sr. Technical Support Engineer handles complex calls including but not limited to: - Fatal Errors - Network related issues - Performance issues - Exchange Connector/MS Graph Provide expert and thorough assistance to Support staff. As a Sr. Technical Support Engineer, you will: - Work directly with Technical Support Supervisor, Specialists, and technical services to resolve IT/Software/Hardware-related issues. - Provide elevated and more complex technical customer service to clients, consultants, and third parties by answering calls, researching and diagnosing support situations, and resolving the situation. - Work directly with clients, external IT, and At Risk firms to resolve client issues. - Maintain accurate, thorough call records in the support tracking system. - Train and mentor software and non-technical support staff. - Review new/updated documentation and participate in ongoing product training to keep current on the software, submitting documentation enhancements as needed. - Identify a need for upselling or cross-selling payments or other add-on products and forwarding client information to appropriate sales contact. - Perform project work and other duties as assigned. - Follow established policies and procedures to keep confidential information secure. Qualifications - 3-5 years experience in customer service facing role preferably in a technology/software environment - Proven hardware knowledge and experience working with IT, Networks and performance issues - Excellent troubleshooting skills - Strong written and verbal communication skills - Strong comprehension skills - Prior experience working with upset and difficult clients - Prefer associate degree in computer or accounting disciplines, or relative experience - Working knowledge of Active Directory, Firewalls, Load Balancers and general networking fundamentals Requirements - Ability to stay past the end of the business day to finish calls as needed - Strong time management skills - Strong initiative and sound decision-making ability - Prolonged periods sitting at a desk and working on a computer - Must be able to lift up to 15 pounds at times - Ability to travel as needed - Ability to handle stress - Ability to meet deadlines Benefits - Opportunity to Invest in Your Future: We offer a 401K match. - Paid Time Off: Enjoy paid time off and paid holidays. - Great Coverage: Take advantage of health, dental, and vision HSA and FSA policies. - A Great Team: Collaborate with smart, curious, hardworking individuals. - Performance Compensation: Be rewarded for your hard work with performance-based merits. - Casual Environment: Be comfortable in our casual dress environment. - Remote Work: Want to work from home? No problem! Company Description At ProfitSolv, we are committed to being a diverse and inclusive workplace as an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law. We embrace a diverse group of backgrounds and experiences to connect with clients, solve problems and innovate.

Role Description En fonction au sein de la Cellule COZ du Département Transport et Soutien Pétrolier Energies du GSC IdF, vous serez affecté en qualité de Technicien Gestion Planification Transport. Vous serez notamment chargé d’animer le réseau des acteurs de la fonction transport en Île-de-France et superviser l’activité transport sur l’ensemble de la Base de Défense Île-de-France. - Préparer et/ou superviser les plans transport des cérémonies militaires et des grands évènements ministériels voire interministériels. - Gérer les pics d’activités transport du GSC IdF. - Coordonner les renforts temporaires en véhicules et en personnel. - Réaliser les actions en lien avec la gestion du parc de véhicules (lissage du parc, affectation / réaffectation de véhicules au sein des pôles). - Réaliser les études en lien avec le parc de véhicules du GSC IdF (déflation, mutualisation, plan de renouvellement annuel…). - Réaliser le contrôle interne transport de niveau 2. Qualifications - Bénéficiant idéalement d’une expérience de technicien dans le domaine du transport ou de logisticien. - Maitrisant les outils bureautiques. - Capacité d’adaptation. - Polyvalence. - Qualités organisationnelles. - Sens du travail en équipe. Requirements - Envoi du CV et d'une lettre de motivation obligatoire. Company Description - Personnes à contacter : pascale.eppler@intradef.gouv.fr - Personnes à contacter : veronique.lusven@intradef.gouv.fr

Role Description The position of Application Coordinator is responsible for the design, build, testing, validation, and ongoing support of clinical and/or revenue cycle applications. Responsibilities include: - Obtaining the appropriate Epic certification and maintaining an in-depth knowledge of the software functionality. - Acquiring knowledge of the clinical or revenue cycle workflows to be implemented on the system. - Being on-call periodically on a 24/7 basis to provide tier III level support of the Epic clinical and/or revenue cycle applications. - Implementing configuration changes to the Epic system as approved by the appropriate committee. - Designing a future-state workflow and building the system to support the new workflow in collaboration with clinical/financial department representatives. - Working with interdisciplinary workgroups to accomplish goals as a team. - Establishing and maintaining critical business relationships with fellow Piedmont co-workers, physicians, and all others who use or interact with the Epic application suite. Qualifications - Bachelor’s Degree or current clinical licensure in nursing, radiology, pharmacy, respiratory or related field is Required. - In lieu of degree or clinical licensure, four (4) years of experience in business administration, information technology or science, healthcare or related field is Required. - 3 years of healthcare or IT experience to include one (1) year of EMR (Electronic Medical Record) application experience is Required. - In lieu of degree or clinical licensure, seven (7) years of healthcare or IT experience to include one (1) year of EMR application experience is Required. - 1 year working directly with Epic applications in a clinical or IS field relevant to the position is Preferred. - Current Epic certification is Required. - Active Epic proficiency achieved with a score of 90 is Preferred. Benefits - Comprehensive total benefits and rewards to meet your needs for today. - Wellness programs to help you plan for the future. Company Description At Piedmont Healthcare, you’ll love a shared purpose, be motivated to be your best, and be recognized for your contributions. Piedmont Healthcare leaders are in your corner and invested in your success.