Role Description En fonction au sein de la Cellule COZ du Département Transport et Soutien Pétrolier Energies du GSC IdF, vous serez affecté en qualité de Technicien Gestion Planification Transport. Vous serez notamment chargé d’animer le réseau des acteurs de la fonction transport en Île-de-France et superviser l’activité transport sur l’ensemble de la Base de Défense Île-de-France. - Préparer et/ou superviser les plans transport des cérémonies militaires et des grands évènements ministériels voire interministériels. - Gérer les pics d’activités transport du GSC IdF. - Coordonner les renforts temporaires en véhicules et en personnel. - Réaliser les actions en lien avec la gestion du parc de véhicules (lissage du parc, affectation / réaffectation de véhicules au sein des pôles). - Réaliser les études en lien avec le parc de véhicules du GSC IdF (déflation, mutualisation, plan de renouvellement annuel…). - Réaliser le contrôle interne transport de niveau 2. Qualifications - Bénéficiant idéalement d’une expérience de technicien dans le domaine du transport ou de logisticien. - Maitrisant les outils bureautiques. - Capacité d’adaptation. - Polyvalence. - Qualités organisationnelles. - Sens du travail en équipe. Requirements - Envoi du CV et d'une lettre de motivation obligatoire. Company Description - Personnes à contacter : pascale.eppler@intradef.gouv.fr - Personnes à contacter : veronique.lusven@intradef.gouv.fr

Role Description The position of Application Coordinator is responsible for the design, build, testing, validation, and ongoing support of clinical and/or revenue cycle applications. Responsibilities include: - Obtaining the appropriate Epic certification and maintaining an in-depth knowledge of the software functionality. - Acquiring knowledge of the clinical or revenue cycle workflows to be implemented on the system. - Being on-call periodically on a 24/7 basis to provide tier III level support of the Epic clinical and/or revenue cycle applications. - Implementing configuration changes to the Epic system as approved by the appropriate committee. - Designing a future-state workflow and building the system to support the new workflow in collaboration with clinical/financial department representatives. - Working with interdisciplinary workgroups to accomplish goals as a team. - Establishing and maintaining critical business relationships with fellow Piedmont co-workers, physicians, and all others who use or interact with the Epic application suite. Qualifications - Bachelor’s Degree or current clinical licensure in nursing, radiology, pharmacy, respiratory or related field is Required. - In lieu of degree or clinical licensure, four (4) years of experience in business administration, information technology or science, healthcare or related field is Required. - 3 years of healthcare or IT experience to include one (1) year of EMR (Electronic Medical Record) application experience is Required. - In lieu of degree or clinical licensure, seven (7) years of healthcare or IT experience to include one (1) year of EMR application experience is Required. - 1 year working directly with Epic applications in a clinical or IS field relevant to the position is Preferred. - Current Epic certification is Required. - Active Epic proficiency achieved with a score of 90 is Preferred. Benefits - Comprehensive total benefits and rewards to meet your needs for today. - Wellness programs to help you plan for the future. Company Description At Piedmont Healthcare, you’ll love a shared purpose, be motivated to be your best, and be recognized for your contributions. Piedmont Healthcare leaders are in your corner and invested in your success.

• Member of the Tier 2 support team responsible for handling technical escalations and more advanced inquiries • Responsible for supporting client needs through the organization and completion of Help Desk tickets • Responsible for specializing in an area of the core system to act as a subject matter expert for clients, vendors, and peers • Serve as escalation point for the functionality support (FS) jira project • Aid in the research and resolution of Help Desk tickets • Ensure prompt resolution is provided and prompt escalation is completed • Serve as a highly technical resource and mentor to the Client Services Specialists • Collaborate and cross-train with Tier 3 development team • Maintain a solid understanding of the KeyStone product • Document client requests and resolutions through the Help Desk system • Provide in depth demonstrations and training of system functionality as needed • Assist in client preparation for system releases and changes • Performs other duties as assigned.

About Us  We’re Dayshape—an award-winning software scale-up with big ambitions and the momentum to match. Trusted by Big Four and many other top professional services firms globally, our AI-powered resource management platform is helping organisations to achieve extraordinary results.    Our platform stands apart as the only solution that combines advanced AI, real-time project financials, and firm-wide insights to elevate resource management to a strategic function. By driving profitable growth, powering confident decisions, and ensuring satisfied clients and teams—we're helping our customers build strong organisations and careers for the long term.  Why our customers love Dayshape:  - We help professional firms optimise margins and increase revenue, unlocking access to more profitable work.    - We provide complete operational visibility today and the tools to confidently predict tomorrow.    - We empower firms to become the places where top talent wants to work -  and the best clients want to work with.   Recognised as Scotland’s fastest-growing tech company in the Deloitte Technology Fast 50 for three consecutive years and more recently as the Enterprise Digital Tech Business of the Year at the 2024 ScotlandIS awards, we’ve consistently proven our ability to innovate and deliver real impact—and we’re always looking for like-minded people to join us.   At Dayshape, our purpose is to improve people's working lives, and our culture is an important driving force in helping us to do just that. We're a friendly, inclusive, and ambitious team—driven by our values and a shared commitment to success. If you’re ready to join a fast-growing, high-impact company that’s reimagining resource management, then let’s talk.  About the role  Dayshape’s presence in the US has grown rapidly, and we’re now further establishing our dedicated support function. You’ll play a key role in shaping and building this team as we grow.  Our Support Supervisors excel at developing people, improving processes, and ensuring our customers receive an exceptional experience. You’ll lead a small, distributed support team, balancing hands on ticket work with coaching, operational oversight, and continuous improvement. This role blends people leadership, operational excellence, and technical problem‑solving. Around 20% of your time will focus on line management, with the rest dedicated to driving support delivery.   That’s where you come in.   What you’ll do  - Lead and develop a newly forming support team, ensuring they have the guidance, clarity, and coaching needed to deliver consistently high‑quality customer support.  - Oversee day to day support operations, including prioritisation, SLA management and escalations including leading on P1 incident management. - Use your product and technical knowledge to support complex cases, identify recurring issues, and collaborate on long‑term solutions. - Partner with Product, Engineering, and CX leaders to ensure customer‑impacting issues are communicated, understood, and addressed effectively.  - Track and improve key support metrics, including response times, aged tickets, and operational efficiency.  - Champion a culture of learning, accountability, and continuous improvement and encouraging knowledge sharing.  - Represent Support within cross functional discussions, providing insights into customer needs, trends, and operational impacts.  About you  - You have significant experience leading a technical support function, ideally in a fast‑moving, customer facing environment.  - You are a strong communicator who can confidently manage stakeholders across a customer’s organisation  - You bring a solid understanding of support operations including incident handling, troubleshooting, SLAs, prioritisation, and setting customer expectations.  - You are comfortable leading others, whether through coaching, mentoring, or acting as the team’s go to person for clarity and guidance. - You excel at breaking down complex issues into clear, actionable steps, and you’re confident making decisions when situations are ambiguous or time‑sensitive.  - You learn new tools, products, and technical concepts quickly, and you can translate complexity into simple, practical guidance for colleagues and customers.  - You’re motivated by continuous improvement, always looking for ways to enhance customer experience, refine processes, and strengthen team efficiency.  - You naturally consider the broader customer and operational impact of decisions whether related to delivery, prioritisation, or ticket handling.  Bonus points if you have  - Experience working with Professional Services firms or Public Accounting customers.  - Experience working with, implementing or supporting HR/ERP systems such as SAP, Workday etc.  - Scaled a support function across distributed timezones.  What you’ll get  - Salary $105-$125,000, dependent on experience  - 31 days' vacation per year, including public holidays, and increasing by 1 day each year to a maximum of 38 days.  - Paid four-week sabbatical in your fifth anniversary year on top of your holiday entitlement.  - Comprehensive medical, dental and vision benefits  - Disability and life insurance  - 401k  - At least $1,400 per year to spend on professional and personal development.  - Regular All Hands meeting for inspiration and over-communication  - Monthly team events (sometimes in-person, sometimes virtual).  - Volunteering time – up to 20 hours a year to participate in volunteer work.  - Genuinely nice, smart people to work with, who are excited about growing our company  Working Details  This is a full-time role (37.5 hours per week). We typically work from 09:00 - 17:30 from Monday to Friday, though we can be flexible around this, just let us know. We are ideally looking for someone based in Austin, Texas as we already have a few of our support team and wider team based here. Join the team!  Equality of opportunity is more than just a responsibility: we believe it’s a huge advantage to welcome a variety of experiences and perspectives into the team. Diversity is a great asset and, as such, we strongly encourage applications from any background.  This is your opportunity to really influence how we get things done, and how our support function in the US operdates. We're doing well, but there's lots more to do in order to maintain the high bar and pace that we've set.  Everyone here is growing personally as the company grows, so if that sounds like something you’d like to be part of, we’d love to see your application. The deadline for applications is Thursday 19th March at 9am CST. Initial screens and interviews will be conducted around this date, so it won't be long before you hear back from us. Please note the successful candidate for this role may be subject to background checks and will have an opportunity to declare anything to us beforehand.