This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more. Role Description As a key member of the Avenir Corporate Operations team, the Sr Corporate Avenir Travel Advisor will be responsible for the successful completion of comprehensive, accurate, cost effective travel arrangements for Direct Travel clients within company policies utilizing corporate contracts and preferred suppliers in an efficient and professional manner. - Completes domestic and international travel arrangements for clients which may include air, hotel, ground transportation, and rail - Completes a training plan to learn the Avenir platform (powered by Spotnana) and contribute to the practice by providing feedback on areas of improvement and optimization - Provides high touch concierge level service to designated Avenir clients, which may include leisure and personal services, upgrades, reconfirmation of accommodations prior to travel - Uses available sources such as State Department websites, news agencies to stay informed of current international events - Ability to handle multi-cultural Avenir clientele - Advises clients of international travel requirements such as visas, passports, immunizations, etc. - Strong working knowledge and understanding of international pricing rules and procedures - Supports one or more accounts - Operates within detailed procedures - Interacts with traveler, travel arranger, travel managers and provides 1st level of support for customer service and technical issues - Ensures compliance of a client’s travel policy while utilizing DT preferred vendors to maximize profit - Adheres to DT standards in delivering customer service including telephone and email etiquette, and follows prescribed customer service escalation procedure - Follows company standards regarding procedures, utilization of tools, productivity, accuracy of work, and attendance - Attends staff and training meetings for ongoing updates in travel industry and office procedures which may require you to work in the office if home based - Maintains a favorable working relationship with all other company employees to foster and promote a cooperative working environment Qualifications - Minimum five years of corporate consultant experience - Ability to create domestic and international multi-segment, multi-destination itineraries - Must demonstrate industry knowledge - Proficiency in one or more GDS - Ability to meet and exceed required performance standards - Excellent customer service skills - Excellent verbal and written communication skills - Minimum knowledge of Outlook skills and basic Microsoft platforms - Must be able to lawfully work within the US and have unrestricted work authorization for US - Ability to travel up to 15% Requirements - Completes domestic and international travel arrangements for clients which may include air, hotel, ground transportation, rail and limos - Supports multiple accounts - Operates within detailed procedures - Interacts with traveler or travel arranger and provides 1st level of support for customer service and technical issues - Ensures compliance of a client’s travel policy while utilizing DT preferred vendors to maximize profit - Adheres to DT standards in delivering customer service including telephone and email etiquette, and follows prescribed customer service escalation procedure - Follows company standards regarding procedures, utilization of tools, productivity, accuracy of work, and attendance - Attends staff and training meetings for ongoing updates in travel industry and office procedures which may require you to work in the office if home based - Maintains a favorable working relationship with all other company employees to foster and promote a cooperative working environment Benefits - In addition to Medical, Dental, and Vision benefits, Direct Travel offers an employee rewards and recognitions program - Total Rewards Package which includes Wellness, Sustainability, DE&I initiatives, and Mental Health Support Company Description Direct Travel is a leading provider of corporate travel management services. By leveraging both the expertise of its people and innovative solutions, Direct Travel enables clients to derive the greatest value from their travel program in terms of superior service, progressive technologies, and significant cost savings. - Founded by CEO Christal Bemont and Executive Chairman Steve Singh, noted business investor and founder of Concur - Offices in over 80 locations - Ranked among the top providers of travel on Travel Weekly’s Power List

SPECIFICALLY FOR CARTWHEEL EMPLOYEES ONLY Join Cartwheel to help tackle the student mental health crisis. Cartwheel is an early-stage company building a new kind of mental health program for kids that puts schools at the center. We see our role as supporting school staff who see kids every single day. Instead of going around them, we collaborate with them. This means: - Earlier intervention - Higher student and family engagement in care - Better coordination among the trusted adults in a student’s life Kids shouldn't just aspire to get out of bed and drag themselves to class. They should be able to experience joy. They deserve to envision and build a life they’re excited to live. If you join Cartwheel, you’ll help make this vision a reality for millions of students across the country. We’re backed by top investors including Menlo Ventures, Reach Capital, General Catalyst, BoxGroup, and Able Partners, and we're looking for mission-driven teammates to join our team. ABOUT THE ROLE The Client Support Advocate plays a crucial role in ensuring a positive experience for schools and families receiving services with Cartwheel . This position serves as the primary point of contact for concerns and complaints, working to resolve issues proactively thoughtfully, and efficiently. In addition to supporting individual cases, the Client Support Advocate identifies recurrent themes/trends, and partners with internal teams to strengthen our service experience. The Client Support Advocate collaborates closely with customer success, clinical, and operations teams to enhance service quality and ensure schools and families feel heard, supported, and valued. Role type: This is a W2, Full-Time, Salaried position Location: Remote, based in the United States Start date: March 2026, Note: Accepting applications until EOD 3/9/26 WHAT YOU’LL DO School and Parent/Caregiver Support - Serve as a responsive and empathetic primary point of contact for schools and parents/caregivers raising concerns or complaints about services. - Gather detailed information, assess the nature of concerns, and provide timely responses and clear next steps; escalate to the appropriate team members as needed. - Partner with internal teams to ensure timely, consistent follow-up and resolution, following established escalation processes for clinical, safety, or operational concerns. - Educate schools and families about available resources, policies, and service expectations. - De-escalate complex or emotionally charged situations with professionalism and care. - Problem solve through complex situations cross-functionally. Documentation and Tracking - Document concerns, actions, and outcomes in designated systems to ensure accurate tracking and follow-through. - Monitor cases through resolution and confirm appropriate closure. - Track and report on key metrics, including response times and recurring themes. Actionable Insights & Collaboration - Analyze trends in concerns and feedback, and share clear summaries and insights with clinical and operational leaders. - Partner with School Success, Clinical, and Operations teams to identify opportunities to strengthen processes and improve the client experience. - Contribute to ongoing quality improvement efforts related to service delivery and communication. WHO YOU ARE Must have… - Bachelor’s or master’s degree in social work, psychology, healthcare administration, or a related field. Relevant years of work experience may be substituted. - 3+ years of experience in client advocacy, patient experience, customer service, or a similar role in healthcare or behavioral health. - Strong problem-solving skills and the ability to de-escalate concerns with professionalism and empathy. - Excellent verbal and written communication skills. - Ability to track trends, analyze data, and present clear, actionable insights to leadership. - Highly organized, with strong attention to detail and follow-through. Extra credit… - Experience working with pediatric populations, schools, or families - Strong preference for bilingual candidates, fluent in Spanish Please apply even if you don't meet all of the criteria. If your past experience doesn’t perfectly match the job description, but you bring other relevant experience or skills, we’d still love to hear from you. You may be a great fit! WHY YOU’LL LOVE CARTWHEEL Our hope is that Cartwheel will be your best career decision! In addition to tackling one of the biggest challenges of our time, at a company well-positioned to do so, you’ll have: - Competitive cash compensation between $55,000 to $75,000 - Equity ownership stake in the company - High-quality health insurance with a $0 monthly premium option for employees - Dental, Vision, and Employer-Sponsored Life Insurance - 4 weeks of paid PTO (3 weeks any time + 1 week office closure in December) - Sick Leave + Holidays - 401K with 2% employer match - Team-based culture with mission-driven colleagues who will go to bat for you Cartwheel is proud to be an equal opportunity employer. We embrace diverse backgrounds and perspectives and an inclusive work environment. We're committed to equal employment opportunity regardless of race, color, religion, ancestry, national origin, gender, sexual orientation, disability status, or veteran status. We participate in E-Verify. Please be prepared to provide acceptable documentation to verify your identity and work authorization Note: Please do not contact our Care, Provider, or Patient Services lines regarding job postings or application status. These teams support our patients and families and are not involved in the hiring process. For all recruitment-related questions, please email talent@cartwheelcare.org.

Description Position Overview: Are you passionate about helping others and delivering exceptional customer service? As part of the Member Advocate Team at MedOne, you'll be the friendly, knowledgeable voice assisting our members, pharmacies, and healthcare providers with their pharmacy benefits. We are especially encouraging candidates with an active Certified Pharmacy Technician (CPhT) certification to apply, as your expertise will be highly valued in this role. If you're a great communicator with stellar organizational skills, we want you on our team! About MedOne: MedOne is a full-service pharmacy benefit manager (PBM), serving clients and members nationwide. With a fully transparent, pass-through model, MedOne helps people conveniently access the most appropriate prescriptions at the most affordable price. What You Will Do at MedOne: - Member Advocates are the primary source of information for members, pharmacies, and physicians via phone, email, and chat. - Provide information and resolve member, pharmacy, and physician inquiries. Research and resolve claim processing and eligibility issues - Serve as an intermediary between healthcare organizations and members in facilitating patient care - Compile and record information and correspondence related to member needs or requirements - Document engagement outcomes and steps taken with clarity and concision - Think quickly on one’s feet while navigating multiple systems to effectively engage with members - Work collaboratively and cooperatively with other departments to resolve issues and improve the member, physician, and pharmacy experience - Effectively work through difficult conversations with members while maintaining composure, showing empathy, and displaying active listening skills What you will bring to MedOne: - An active CPhT (Pharmacy Tech Certification) is highly encouraged but not required. - Minimum of 1 year of customer service experience. - Strong proficiency in Microsoft Office products. - Willingness to obtain certification as a pharmacy technician within one year of hire. - Excellent customer service and teamwork skills. - Flexibility with scheduling, including rotating Saturdays and evening shifts - Reliability and punctuality. - Spanish speaking abilities are highly valued for this role. Why Join MedOne? - Competitive salary and bonuses that reward your performance. - Comprehensive health, dental, and vision insurance. - 401(k) with company match to secure your future. - Generous paid time off and holidays. - Opportunities for professional growth and development. - A vibrant and collaborative work culture. Location: We have offices in either Dubuque, IA, or Kansas City, MO, or the position can be remote within the United States. Employment Type: Full-Time, Hourly Hours: Hours may vary within our normal business hours. How to Apply: If you're enthusiastic about helping others and eager to join a dynamic team, especially if you have a CPhT certification, we’d love to hear from you. Apply now and take the first step toward a rewarding career at MedOne! You can submit your application through our careers page. MedOne is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. Job Offers are contingent on passing a background check and drug screen.

This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more. Role Description The CXO Specialist is a role within our Office of the Chief Experience Officer focused on providing exceptional customer service to members who require additional expertise in resolving their inquiries. This position involves promptly addressing inquiries from the escalation and service recovery channels directed to our Chief Experience Officer. Plays a critical role in helping members navigate the complex healthcare system. Acts as an advocate, quickly build a rapport, listen to concerns, and strive to resolve them efficiently. Acts quickly with minimal guidance and is comfortable interacting with executive leadership. Qualifications - Minimum of two (2) years of customer service experience required - High School Diploma or GED required - Bachelor's degree preferred Requirements - Demonstrates knowledge in procedures, protocols, benefits, services, and any other necessary information to resolve member issues and inquiries; serve as a ‘subject matter expert’ in the healthcare experience that our members navigate daily. - Additional subject matter expertise as a senior-level team member in workflows, product and/or business line, region, etc. - Conducts member outreach phone calls and/or receiving inbound phone calls within the department’s goal timeframe; successfully contact and manage to the member’s communication preferences as possible, which may include time of day, channel, and language; multi-lingual skills and/or utilize interpreter service as needed. - Collaborates with our partners – including other departments, supplemental benefit vendors, and provider network – to facilitate the member experience. - Identifies members targeted for care gaps and other campaigns and connect members to programs or services when appropriate; analyze available programs, determine program eligibility, and connect member to appropriate provider or vendor. - Responsible for real-time documentation and timely wrap-up to support outcomes reporting in all systems/applications as required; must enter member demographics and information with accuracy and attention to detail, i.e. feel responsible for the quality of our organizational data. - Excels in customer service and contribute to a culture of going “above and beyond” to ensure the highest level of member satisfaction. - Participates in required team meetings and training and exhibit satisfactory understanding of new information and process. - Assist with the development and training of new hires including shadowing. - Supports other projects and duties as assigned by Management. Benefits - Pay Range: $41,472.00 - $62,208.00 - Pay range may be based on a number of factors including market location, education, responsibilities, experience, etc.