This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more. Role Description Bring your energy and customer‑first attitude to AAA Central Penn as our next Dispatch Specialist! In this fast‑paced role, you’ll be the friendly voice our members rely on when they need Roadside Assistance, connecting them with help through our incredible network of skilled contractors. - Oversee the full roadside assistance experience, providing timely follow‑ups and empathetic, urgent support when our members need it most. - Dispatch requests to our trusted contractors, giving them all the details they need—from the situation and vehicle issue to exact location and anything else that keeps service smooth and efficient. - Prioritize calls based on safety, urgency, weather, and traffic to get help where it’s needed fastest. - Gather information accurately and share it in a concise, easy‑to‑understand way. - Explain solutions, safety tips, covered benefits, weather‑related service alternatives, repair options, and any additional charges—so there are no surprises. - Provide updates on any changes to their service, ensuring members always know what’s happening. - Handle each interaction professionally and positively, following AAA Central Penn’s “one‑call” service philosophy. - Foster great relationships with our contractor network to make sure members receive quick, reliable, high‑quality service. Qualifications - High school diploma or equivalent. - Previous customer service or call‑center experience is a plus. - Top‑notch listening skills. - Strong communication skills by phone, email, or live chat. - Comfortable navigating multiple computer systems and learning new tools quickly. - Ability to spot issues, think through solutions, and make logical decisions. - Reliable internet connectivity for remote work. Requirements - Attendance is mandatory at in-person meetings and trainings held several times a month. - This position does require holidays as scheduled. - This role is considered Essential Duty Personnel and is required to work as scheduled, including weekends and holidays, regardless of weather conditions. Benefits - Generous, front-loaded Paid Time Off (PTO); no need to wait until you’ve accrued PTO. - 1 personal day. - 8 paid company holidays including Christmas Eve and New Year’s Eve. - Medical, Dental, and Vision benefits. - Health Savings Account (with employer contribution) and Flexible Spending Account options. - 401(k) with up to 6% company matching, plus you are fully vested upon your first contribution. - Life Insurance and Long Term Disability at no out of check cost to our team. - Earn up to 3 extra PTO days a year for time spent volunteering in the community and attending AAA Cares events. - Tuition Reimbursement. - Free AAA Premier Membership. - Discounts and perks including travel, branch services, car batteries, and more!

• Lead or contribute to the architecture and design of software solutions • Collaborate closely with customers, stakeholders, and development teams • Develop and maintain high-performance Angular, React, and Vue front-end components • Design, architect, and maintain web applications, software support, and debugging • Develop reusable UI components and front-end libraries • Integrate front-end applications with backend services and third-party APIs • Work with Okta or other Similar Authentication services • Work on AWS services, specifically AWS Lambda and AWS ECS • Develop and deploy serverless backend services with AWS Lambda using NodeJS and/or Python • Resolve complex design, implementation, and/or performance issues

• Resolves problems with software and responds to suggestions for improvements and enhancements • Acts as team leader on projects • Participates in development of software user manuals • Instructs, assigns, directs, and checks the work of other software developers on the development team

• Actively participate in making key technological decisions. • Develop new features autonomously and maintain existing ones, with a focus on quality and best practices. • Proactively propose solutions and solve problems as they arise. • Continuously improve tooling and contribute to technology selection. • Write tests and engage in code reviews to ensure high standards.