• Develop Advanced Product Expertise: Continuously deepen your knowledge of Jackrabbit’s features and functionalities, staying up-to-date with product enhancements and workflow changes, to provide industry-leading support and consultative advice. • Knowledge-Centered Service (KCS) Ownership: Drive the KCS methodology by taking ownership of the knowledge lifecycle. • Serve as a KCS Publisher responsible for the final validation and quality of critical knowledge articles before they are released for client self-service and team use. • Multi-Channel Technical Support: Serve as the primary technical resource for our clients, offering support across multiple channels including chat, phone, and tickets. • Navigate and troubleshoot a broad spectrum of issues, from browser/device compatibility to system bugs, data discrepancies, and accounting reconciliations. • Client-Centric Solutions and Success: Engage proactively with clients, utilizing your extensive product knowledge (and leveraging the KCS knowledge base) to deliver tailored, creative solutions that address their unique challenges. • Consultative Approach: Act as a trusted advisor to our clients, recommending best practices, workflow optimizations, and integrations to improve their operational efficiency and enhance user experience. • Cross-Team Collaboration: Collaborate closely with the Development and Research teams to troubleshoot, escalate, and test product issues, ensuring seamless product functionality and advocating for client-centric improvements. • Subject Matter Expert Development: Focus on becoming a subject matter expert (SME) in specialized areas of Jackrabbit (website integration, QuickBooks, and other third-party integrations), guiding internal teams on complex issues, and contributing foundational knowledge to the KCS library for these areas. • Promote Integrations and Tools: Educate clients on the value of third-party integrations such as QuickBooks, Twilio, Zapier, and Jackrabbit Plus. • Industry Engagement and Education: Provide technical and educational support for client engagement efforts (trade shows, webinars, and site visits) to ensure clients are equipped with the knowledge and tools to maximize their use of Jackrabbit.

This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more. Role Description This role involves providing exceptional customer service and support to clients at AO Globe Life. - Manage Inbound Communications: Answer incoming calls and emails, addressing customer questions, requests, and issues with professionalism and care. - Consult on Customer Success: Advise customers on how to leverage our products and services based on their unique needs, ensuring they have the right solutions. - Maintain Product Expertise: Serve as a trusted product expert by keeping your knowledge accurate, up-to-date, and strategic. - Resolve Customer Pain Points: Address complaints and concerns with effective, positive solutions that enhance customer satisfaction. - Build Lasting Relationships: Foster enduring, trust-based relationships by consistently delivering above-and-beyond service. Qualifications - 1-2 years of proven experience in supporting client success, preferably in a customer service setting. - Excellent written and verbal communication abilities. - A positive, proactive attitude with the capacity to address and resolve customer issues effectively. - A passion for delivering exceptional service and delighting customers at every interaction. - Strong time-management and prioritization skills to manage multiple tasks in a dynamic environment. Benefits - Flexible Work Arrangements: Enjoy the benefits of a flexible schedule with options for remote work or in-office collaboration in our Illinois team. - Competitive Compensation & Incentives: Earn performance-based pay with enticing bonuses, weekly pay, and a comprehensive benefits package covering medical, dental, and prescription care. - World-Class Training & Mentorship: Access ongoing, high-quality training led by experienced mentors. - Career Growth & Advancement: Start your journey as a customer service representative and unlock opportunities to transition into a management role. - Supportive Environment: Join a team that values your contributions and is dedicated to both your professional and personal success. Company Description

Customer Service Representative (Financial) 📍 Location: 100% Remote 🕒 Schedule: Monday–Friday 8:00am - 4:30pm EST | 9:30am - 6:00pm EST | 9:30am - 6:00pm EST 💵 Pay Rate: $20/hour (paid weekly) + benefits Position Overview: We are looking for enthusiastic and detail-oriented Remote Customer Service Representatives to join their growing team. This is a fantastic opportunity for individuals passionate about helping others, especially those with experience in customer service within the financial services or healthcare industries. Qualifications - A candidate that has strong customer service experience in a financial services industry is desired. - 2-3+ years of customer service experience either over the phones or face to face - In lieu of CSR experience, they would also consider candidates with a Bachelor's degree - Type 7,000+ KPH Key Responsibilities: - Provide exceptional customer service via phone and digital channels - Accurately input data while engaging with customers - Address inquiries related to insurance, claims, billing, and healthcare services - Maintain strong performance in a fast-paced call center environment - Meet attendance and call metric expectations - Collaborate with team members and contribute to a positive, supportive culture Job Type & LocationThis is a Contract to Hire position based out of Enfield, CT. Pay and BenefitsThe pay range for this position is $20.00 - $21.00/hr. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: • Medical, dental & vision • Critical Illness, Accident, and Hospital • 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available • Life Insurance (Voluntary Life & AD&D for the employee and dependents) • Short and long-term disability • Health Spending Account (HSA) • Transportation benefits • Employee Assistance Program • Time Off/Leave (PTO, Vacation or Sick Leave) Workplace TypeThis is a fully remote position. Application DeadlineThis position is anticipated to close on Mar 20, 2026. h4>About TEKsystems: We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company. The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law. About TEKsystems and TEKsystems Global Services We’re a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We’re a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We’re strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We’re building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com. The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

Description -National Campaigns Unit provides shareholder communications for public companies on behalf of internal clients -This project is to support their Fall Proxy - proxy season plays a central role in helping companies manage their annual meetings and voting processes -This typically involves helping companies communicate with shareholders about key issues that require a vote (i.e., electing board members, approve executive compensation, other other governance matters). They distribute proxy materials, collect votes (online, by mail, or phone) and record the votes securely. -They also handle the printing and mailing of proxy statements, annual reports, and voting instructions. They deliver these mailings by digital delivery or physical mail and once the shareholder receives the communication, this can prompt them to call in to provide a vote. -Each project that is handled has an upcoming Board of Directors meeting scheduled, where they are trying to gather a certain # of votes to adjourn the items they need to vote on. These meetings can be in person, virtual or hybrid, and they helps organize and run the event by assisting with registration, vote tabulation, and post-meeting reporting. -Shareholder communications includes inbound, outbound, and email response -Agents are held to closing votes (AM shift primarily receives inbound calls and PM shift primarily places outbound calls) with shareholders. A lot of the questions that come are those seeking clarity or assistance with voting. -Calls typically involve: (1) understanding how to vote online, phone or mail, (2) want to know specific items on the ballot mean -- board elections, mergers, executive compensation, (3) ask for paper copies of proxy statements, (4) update their vote -What are companies trying to get votes on? (1) Board of Directors elections - this is to elect or re-elect board members who oversee company strategy, (2) Executive compensation - express approval or disapproval of how top executives are paid, (3) Mergers and Acquisitions - major corporate changes often require shareholder approval, (4) Proposals - include topics like environmental policies, diversity initiatives, or governance reforms, (5) Auditor Ratification - vote to approve company's choice of external auditor **Job description attached under Notes & Attachments in the opportunity Skills Customer service, Phone Calls, Outbound Calls, Microsoft Office, Call Center, Contact Center, Interpersonal Skills Additional Skills & Qualifications MUST HAVE: -HS Diploma or GED required -Minimum of 1 year of customer service in a contact center environment (i.e., schedule adherence, call metrics, QA scores, etc.) -Minimum of 6 months of outbound call experience (MUST be within the last 24 months) -Experience having to persuade a customer to complete a task (i.e., sale, payment, upgrade, etc.) - this is not a sales job, but they need to be able to convince customers to cast their vote (customers could be irate, unprofessional, etc.) -Clear and professional speaking voice (working with affluent customers and need to be able to speak clearly) -Ability to read and interpret call scripts verbatim -Ability to use Microsoft Office products (i.e., Outlook, Teams, etc.) and utilize dual monitors/toggle between systems at the same time -Must be able to read, speak, and take notes at the same time on a phone call -Must be able to work in a fast-paced environment (have to be able to jump right in, learn quickly, and adapt/be flexible) -Ability to work in a stressful environment / ability to de-escalate situations and not get flustered in these instances (i.e., training can be fast-paced and does not slow down for agents behind, you will be calling shareholders in the evening and they will be frustrated/angry) Must have a monitor and/or headset Experience Level Entry Level Job Type & LocationThis is a Contract position based out of Canton, MA. Pay and BenefitsThe pay range for this position is $20.00 - $20.00/hr. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: • Medical, dental & vision • Critical Illness, Accident, and Hospital • 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available • Life Insurance (Voluntary Life & AD&D for the employee and dependents) • Short and long-term disability • Health Spending Account (HSA) • Transportation benefits • Employee Assistance Program • Time Off/Leave (PTO, Vacation or Sick Leave) Workplace TypeThis is a fully remote position. Application DeadlineThis position is anticipated to close on Mar 9, 2026. h4>About TEKsystems: We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company. The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law. About TEKsystems and TEKsystems Global Services We’re a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We’re a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We’re strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We’re building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com. The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.