Customer Service Representative (Financial) 📍 Location: 100% Remote 🕒 Schedule: Monday–Friday 8:00am - 4:30pm EST | 9:30am - 6:00pm EST | 9:30am - 6:00pm EST 💵 Pay Rate: $20/hour (paid weekly) + benefits Position Overview: We are looking for enthusiastic and detail-oriented Remote Customer Service Representatives to join their growing team. This is a fantastic opportunity for individuals passionate about helping others, especially those with experience in customer service within the financial services or healthcare industries. Qualifications - A candidate that has strong customer service experience in a financial services industry is desired. - 2-3+ years of customer service experience either over the phones or face to face - In lieu of CSR experience, they would also consider candidates with a Bachelor's degree - Type 7,000+ KPH Key Responsibilities: - Provide exceptional customer service via phone and digital channels - Accurately input data while engaging with customers - Address inquiries related to insurance, claims, billing, and healthcare services - Maintain strong performance in a fast-paced call center environment - Meet attendance and call metric expectations - Collaborate with team members and contribute to a positive, supportive culture Job Type & LocationThis is a Contract to Hire position based out of Enfield, CT. Pay and BenefitsThe pay range for this position is $20.00 - $21.00/hr. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: • Medical, dental & vision • Critical Illness, Accident, and Hospital • 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available • Life Insurance (Voluntary Life & AD&D for the employee and dependents) • Short and long-term disability • Health Spending Account (HSA) • Transportation benefits • Employee Assistance Program • Time Off/Leave (PTO, Vacation or Sick Leave) Workplace TypeThis is a fully remote position. Application DeadlineThis position is anticipated to close on Mar 20, 2026. h4>About TEKsystems: We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company. The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law. About TEKsystems and TEKsystems Global Services We’re a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We’re a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We’re strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We’re building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com. The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

Description -National Campaigns Unit provides shareholder communications for public companies on behalf of internal clients -This project is to support their Fall Proxy - proxy season plays a central role in helping companies manage their annual meetings and voting processes -This typically involves helping companies communicate with shareholders about key issues that require a vote (i.e., electing board members, approve executive compensation, other other governance matters). They distribute proxy materials, collect votes (online, by mail, or phone) and record the votes securely. -They also handle the printing and mailing of proxy statements, annual reports, and voting instructions. They deliver these mailings by digital delivery or physical mail and once the shareholder receives the communication, this can prompt them to call in to provide a vote. -Each project that is handled has an upcoming Board of Directors meeting scheduled, where they are trying to gather a certain # of votes to adjourn the items they need to vote on. These meetings can be in person, virtual or hybrid, and they helps organize and run the event by assisting with registration, vote tabulation, and post-meeting reporting. -Shareholder communications includes inbound, outbound, and email response -Agents are held to closing votes (AM shift primarily receives inbound calls and PM shift primarily places outbound calls) with shareholders. A lot of the questions that come are those seeking clarity or assistance with voting. -Calls typically involve: (1) understanding how to vote online, phone or mail, (2) want to know specific items on the ballot mean -- board elections, mergers, executive compensation, (3) ask for paper copies of proxy statements, (4) update their vote -What are companies trying to get votes on? (1) Board of Directors elections - this is to elect or re-elect board members who oversee company strategy, (2) Executive compensation - express approval or disapproval of how top executives are paid, (3) Mergers and Acquisitions - major corporate changes often require shareholder approval, (4) Proposals - include topics like environmental policies, diversity initiatives, or governance reforms, (5) Auditor Ratification - vote to approve company's choice of external auditor **Job description attached under Notes & Attachments in the opportunity Skills Customer service, Phone Calls, Outbound Calls, Microsoft Office, Call Center, Contact Center, Interpersonal Skills Additional Skills & Qualifications MUST HAVE: -HS Diploma or GED required -Minimum of 1 year of customer service in a contact center environment (i.e., schedule adherence, call metrics, QA scores, etc.) -Minimum of 6 months of outbound call experience (MUST be within the last 24 months) -Experience having to persuade a customer to complete a task (i.e., sale, payment, upgrade, etc.) - this is not a sales job, but they need to be able to convince customers to cast their vote (customers could be irate, unprofessional, etc.) -Clear and professional speaking voice (working with affluent customers and need to be able to speak clearly) -Ability to read and interpret call scripts verbatim -Ability to use Microsoft Office products (i.e., Outlook, Teams, etc.) and utilize dual monitors/toggle between systems at the same time -Must be able to read, speak, and take notes at the same time on a phone call -Must be able to work in a fast-paced environment (have to be able to jump right in, learn quickly, and adapt/be flexible) -Ability to work in a stressful environment / ability to de-escalate situations and not get flustered in these instances (i.e., training can be fast-paced and does not slow down for agents behind, you will be calling shareholders in the evening and they will be frustrated/angry) Must have a monitor and/or headset Experience Level Entry Level Job Type & LocationThis is a Contract position based out of Canton, MA. Pay and BenefitsThe pay range for this position is $20.00 - $20.00/hr. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: • Medical, dental & vision • Critical Illness, Accident, and Hospital • 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available • Life Insurance (Voluntary Life & AD&D for the employee and dependents) • Short and long-term disability • Health Spending Account (HSA) • Transportation benefits • Employee Assistance Program • Time Off/Leave (PTO, Vacation or Sick Leave) Workplace TypeThis is a fully remote position. Application DeadlineThis position is anticipated to close on Mar 9, 2026. h4>About TEKsystems: We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company. The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law. About TEKsystems and TEKsystems Global Services We’re a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We’re a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We’re strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We’re building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com. The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

Customer Service Representative (Patient Support) Location: Portland, OR (Must be local to Portland or surrounding areas) Are you passionate about helping people and delivering exceptional customer service? We’re looking for empathetic, driven Customer Service Representatives to support patients through a financial wellness program designed to make healthcare more affordable and accessible. In this role, you’ll be the trusted voice for patients—answering questions, guiding them through their options, and helping them stay on track with payments—all while providing a first-class, white‑glove experience. What You’ll Do - Serve as the primary phone contact for patients and potential patients, handling both inbound and outbound calls - Make outbound calls including: - Welcome calls to newly enrolled participants - Follow-ups on past-due accounts - Service calls to non-enrolled patients - Special outreach campaigns aligned with our patient advocacy mission - Educate patients on program benefits and encourage enrollment and payment activity with professionalism and empathy - Deliver high-quality customer service as a patient advocate and brand ambassador - Accurately document call activity, patient interactions, and outcomes using a proprietary CRM system - Escalate concerns or complaints appropriately to ensure timely resolution - Participate in ongoing coaching, mentoring, and quality evaluations to continuously grow your skills What We’re Looking For - A strong customer service mindset—experience in retail, restaurants, call centers, or similar roles is welcome - High school diploma or equivalent work experience preferred - 1–2 years of phone-based customer support or call center experience preferred - Experience in healthcare or financial services, including familiarity with HIPAA, is a plus - Comfortable making outbound calls and discussing payments in a respectful, supportive manner - Coachable, open to feedback, and motivated to grow - Reliable, detail-oriented, and comfortable using technology and CRM systems Work Environment Requirements - Must reside in Portland, OR or surrounding areas - Must have a quiet, private workspace - Workspace cannot be shared with other people during work hours Job Type & Location This is a Contract to Hire position based out of Beaverton, OR. Pay and BenefitsThe pay range for this position is $19.00 - $20.50/hr. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: • Medical, dental & vision • Critical Illness, Accident, and Hospital • 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available • Life Insurance (Voluntary Life & AD&D for the employee and dependents) • Short and long-term disability • Health Spending Account (HSA) • Transportation benefits • Employee Assistance Program • Time Off/Leave (PTO, Vacation or Sick Leave) Workplace TypeThis is a fully remote position. Application DeadlineThis position is anticipated to close on Mar 18, 2026. h4>About TEKsystems: We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company. The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law. About TEKsystems and TEKsystems Global Services We’re a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We’re a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We’re strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We’re building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com. The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

At PicnicHealth, we're building the future of non-interventional clinical research, powered by AI and centered on patients. Our mission is to make it radically easier, faster, and more affordable to perform clinical trials and get better treatments to patients. We're replacing the legacy, services-heavy model with a modern, AI-first approach that unlocks insights from rich, multi-modal data—from clinical notes and imaging to lab results—at scale. By engaging patients directly through our personal health assistant, PicnicAI, which meets them where they’re at and delights them along the way (with an industry leading NPS of 76), patients participate actively in the research they care about. PicnicHealth is already a trusted partner to 7 of the top 10 pharmaceutical companies. Our work spans 40+ disease areas and has supported over 60 peer-reviewed publications, including an FDA submission that incorporates PicnicHealth data. Founded in 2014, we’ve raised $100M+ from top investors like Amplify Partners, Felicis Ventures, B Capital Group, and Y Combinator. Our business running non-interventional studies more than doubled last year, and we’re growing even faster in 2026. We’re a team of doctors, patients, data nerds, engineers, and builders, reimagining how clinical research works — and we’re just getting started! The Opportunity At PicnicHealth, we help patients own their own medical records and contribute to medical research anonymously and securely, which requires a lot of ongoing contact with our patients. We’re looking for customer-oriented go-getter team members who are comfortable being constantly on the phone to help with patient support. You’ll be responsible for helping patients by phone, responding to questions, reminding them of upcoming surveys, and requesting additional information. This is a great opportunity for someone interested in digital health, startups, and customer support to get a feel for how things work at a fast growing digital health company. What You'll Do: - Represent PicnicHealth to patients with the highest levels of professionalism and care. - Reach out to patients by phone to remind them to take surveys, collect information, follow up on open questions, solicit feedback, or achieve any of a number of other goals. - Provide patients with answers that are quick, accurate, error-free, and easy to understand. - Exercise good judgment and follow internal protocols for protecting patient privacy and confidentiality. - Track throughput and backlog and communicate metrics to the operations team. - Troubleshoot any issues that come up and develop workarounds until longer term solutions can be implemented. - Work with the operations team on refining patient support operations and our product team on improving tools and systems. Sharing your insights on how the workflow can be improved is a critical part of your role! What you'll bring! - You’re great on the phone. You easily connect with different types of people and maintain a level-headed approach even in challenging interactions. - You’re highly organized, able to multi-task, set priorities, and follow up in a timely, efficient manner. - You love working in a fast-paced, rapidly changing work environment, and pick up new protocols quickly - You’re proficient with GSuite and VOIP phones - You’re always thinking about how to make things work better and faster - You have good judgment and can exercise discretion, especially in dealing with confidential information. - You’re a great team member - constructive, great at building relationships, and share our passion for making the world better for our patients. - Preferred: 2 years + of working with medical records or in a patient-facing healthcare role Hours This is a remote, W2 role. Needs are ~5-10 hours per week, with potential to work more depending on demand. We have both shorter-term and longer-term roles. We will work with you around your availability but you will need to be online during reasonable calling hours. Perks - Competitive pay at $20 / hour - Highly flexible work hours that fit with your schedule - Be part of a fast-growing start-up and learn how it operates - Get mentorship and support, including monthly AMAs with our Head of Patient Operations Why will PicnicHealth win in Clinical Research? Trials are a major bottleneck in drug development, and the promising advancements in biotech cannot translate to real patient impact unless clinical research becomes faster and more efficient The industry runs on outdated technology and manual processes. Research sites (hospitals, academic centers, doctors' offices) are overburdened and under-resourced. Contract research organizations (CROs), the organizations that traditionally run clinical trials for life sciences companies, typically throw hundreds-of-thousands of man-hours wrangling sites and cobbling together vendor software. PicnicHealth has built technology that uniquely positions us to run faster, cheaper, and more flexible studies while removing burden from sites: - PicnicAI (trained on 350M+ clinician annotations over 100k+ patient records) is the only system that can effectively access and structure all participant EMR data trials need - Our AI health assistant (NPS of 76 in 2024) guides participants through study activities and enables most to be done at home - We're an integrated solution — virtual site, CRO, and software platform — with AI built in from the ground up, initially focusing on non-interventional research.